How do I get a refund from Sears?
In a nutshell: Most products from Sears can be returned and refunded within specific time frames. Members have 45 days for items without installation or delivery, while non-members have 30 days. Certain items
Introduction
Most products from Sears can be returned and refunded. For members, items without installation or delivery can be returned within 45 days from the date of purchase and within 30 days for non-members. Some items may also be eligible for returns until day 180 or 365. You can check Sears' Customer Support page for a list of items that can and can't be returned. If you want a refund for the items you purchased, check the guide below.
Sign In to Your Account
Log in to your account if you're a member. You can get a refund by returning the item first and when Sears or the seller marks the item as "returned."
You need a pre-printed return label to return the item. You can do this by signing in to your account and via other methods discussed below.
For non-members, you can get the pre-printed label using the order number, sales check number and order confirmation number. Use the steps below.
For Online Purchases, Enter the Email Address and Order Number
Enter the required info to get the label. Look for the order number in the confirmation email, specifically in the top right corner.
For In-Store Purchases, Enter Your Phone Number and Sales Check Number
The Sales Check Number is on the receipt. You need to also include the purchase date of the item.
For Phone Purchases, Enter Your Phone Number and Order Confirmation Number
The order confirmation number is in the email. Note that you can also use your own shipping label, but make sure it's trackable. You can also return the item by visiting a Sears location.
Returning Furniture
For indoor upholstered furniture or wood furniture, you have up to 7 days to return the item. Follow the same process above to get the pre-printed return label. For damaged items, you only have up to 3 days to return them. This is why it's better to carefully examine the purchase upon delivery and refuse delivery if you see visible damage.
Conclusion
If you're eligible for a refund, you will receive the funds in your original payment method or gift card if a gift receipt was used in purchasing the item. Some items are also non-returnable, such as whole house standby generators, opened video games or music, personalized items such as jewelry or prescription drugs and holiday items. Other items may only be eligible for an exchange. If you have questions about Sears' returns policy, please get in touch with Customer Support.
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