How do I return or cancel an order with Sears?

Introduction

Sears Shop Your Way members have up to 45 days to return most items, while non-members have 30 days from the date of purchase. You can use the online system to process the return or visit any Sears store to return the item. Tires purchased from Sears can only be returned by visiting a Sears Auto Center location. Do you have items to return to Sears? Read this guide for the step-by-step process.

Sign In to Your Account

Get the preprinted return label to start the returns process. If you're a member, you can get the return label by signing in to your account. Just look for the order you want to return and print the label. For non-members, you can search for the order by using the order number, sales check number or order confirmation number. Use the steps below.

Type in the Email Address and Order Number for Items Purchased Online

For online purchases, you'll need the order number and email address to print the label. You'll find the order confirmation number in the order confirmation email. It's located in the top right corner.

Enter Your Phone Number and Sales Check Number

Look for the Sales Check Number on the paper receipt provided to you. Click Continue. Or use the next step if you purchased the item by phone.

Enter Your Phone Number and Order Confirmation Number

You can find the confirmation number in your email. Click Continue to start printing the label.

Customers may also use their own shipping label. The return shipping address is found on the packing slip in the package. Use the original packaging when repacking the items.

Returning Items Delivered to You

For oversized items such as mattresses or appliances, contact Sears Customer Service to schedule a pickup. Note that installation or delivery fees can't be refunded. Also, there may be a pickup charge for your mattresses, patio furniture or pergolas. There's also a 15% restocking fee for some items, except when they're defective when delivered.

Returning Items From a Marketplace Seller

For items sold at the Marketplace, check the returns policies before purchasing to determine if it can be returned.

Conclusion

For refunds, they will be in the same form as the original method of payment. If you used a gift receipt, the refunds may be in the form of a gift card. Do you have other questions about how to return an item to Sears? Please contact Customer Support.