Virgin America Customer Service

Phone Number & Contact Info

Virgin America's Best Phone Number

Toll-free·Calls Customer Service·Most popular Virgin America number

How do I talk to a live human at Virgin America?

A:After prompt, press 0; when asked if you'd like to speak to an agent, say 'Yes', then say 'Reservations'.

Does Virgin America offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Virgin America phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: After prompt, press 0; when asked if you'd like to speak to an agent, say 'Yes', then say 'Reservations'.
Below are some clips we've found from Virgin America's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Alaska Airlines. We are currently experiencing extremely high call volumes and long wait times. If you are calling for a refund, please go to alaska air dot com to leverage self-service options. If you have any issues processing your refund online, you can call at a later date even after your scheduled flight. If you are calling to reschedule a flight and aren't able to self serve online, please hold for the next available agent. We sincerely apologize for the long wait, and we'll be with you as soon as possible."
Excerpt from a call with Virgin America
Wednesday, January 17, 2024 6:49 PM

What are the hours and when should I call?

Virgin America operates the call center for this 800-252-7522 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 6,231 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Virgin America is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 6,231 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Virgin America

In summation, the best day to call Virgin America is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Virgin America staffs the call center well on Friday.

Why Customers Call Virgin America

If you have time to do a bit of reading before you call Virgin America, we recommend you read over some of our problem-specific articles.

Does Virgin America provide special assistance for passengers with disabilities?

Yes, Virgin America makes every effort to provide special assistance for passengers with disabilities. Our trained staff is available to assist with boarding and deplaning, as well as with stowing and retrieving carry-on items. We also offer designated seating options to accommodate passengers with mobility impairments. Advance notice of specific needs, such as wheelchair assistance or oxygen use, is encouraged to ensure a smooth travel experience. Additionally, our aircraft are equipped with accessible lavatories, and we provide assistance for visually or hearing-impaired individuals upon request. We strive to make our flights as comfortable and accessible as possible for passengers with disabilities, ensuring their safety, dignity, and enjoyment throughout the journey.

What is Virgin America's baggage policy?

Virgin America's baggage policy allows passengers to carry on one personal item and one carry-on bag free of charge. The personal item should fit under the seat in front, while the carry-on bag must fit in the overhead bin. The maximum dimensions for the carry-on bag are 24 inches long, 16 inches wide, and 10 inches tall. There are no weight restrictions for carry-on bags. For checked baggage, Virgin America charges a fee per bag, with the limit being 10 bags per passenger. The fees vary depending on the itinerary and can be checked on the airline's website. First class passengers and Elevate Gold members are entitled to complimentary checked bags. Additional charges may apply for oversized or overweight items.

What are Virgin America's pet travel policies?

Virgin America welcomes pets on board their flights. Small cats and dogs can travel in the cabin if the combined weight of the pet and carrier is less than 20 pounds. The cost for pet travel is $100 each way, and there is a limit of one pet per passenger. Pets must remain inside their carrier under the seat in front of the passenger throughout the flight. Pet carriers must meet certain size requirements and should be leak-proof and well-ventilated. Virgin America does not allow pets to travel in the cargo hold. It is important to book pet travel in advance as there is a limited number of spots available per flight.

Top Virgin America customer service problems

Click the link above to get answers to just about any Virgin America customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Virgin America Customer Service Contacts

There are of course other ways to contact Virgin America customer service besides the phone. Below we list the best ones, by medium.

Virgin America Customer Service Live Chat - Customer Service
During booking process click to chat button appears on right side of screen
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Virgin America provides this option.

Virgin America Customer Service on X (formerly Twitter)

@AlaskaAir - Customer Service
Company Twitter handle
Virgin America, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Virgin America Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Virgin America customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virgin America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin America agent. This phone number is Virgin America's best phone number because 37,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-7522 include Make a booking, Missing confirmation, Delayed/Cancelled fight, Change seat and other customer service issues. The Virgin America call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Virgin America has 1 phone number. It's not always clear what is the best way to talk to Virgin America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virgin America. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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