How do I talk to a live human at Macy's Credit Card?
A:Say "Representative" 2 times, then say "Something Else.".Our free phone can also navigate phone menus to get a live human at Macy's Credit Card for you.
Q:
Does Macy's Credit Card offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-12am EST.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 58 seconds.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Just keep pressing 0* · In a few words, please tell me why you are calling today. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Just wait on the line · In a few words, please tell me why you are calling today. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Calling this Macy's Credit Card number should go right to a real human being · International Helpline - Just hold for the next available representative.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Macy's Credit Card below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Macy's Credit Card phone number to document the phone system.
Here is how our research team describes the way the Macy's Credit Card phone system greets you: In a few words, please tell me why you are calling today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" 2 times, then say "Something Else."
Below are some clips we've found from Macy's Credit Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's Credit and Customer Service Biz.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today."
Excerpt from a call with Macy's Credit Card
Wednesday, June 12, 2024 8:07 PM
They may ask you to enter information with the dial pad
"How would you like to access your account information?
To use your account number, press one. To use your Social Security number, press two.
Please enter your full nine digit Social Security number."
Excerpt from a call with Macy's Credit Card
Tuesday, May 21, 2024 6:55 PM
They may ask you to say or enter information
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few you are now in our touch tone system.
To access our speech enabled system, press star star at any time or say speech now."
Excerpt from a call with Macy's Credit Card
Sunday, January 26, 2025 3:12 PM
The first phone menu
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today.
I'm not sure I got that. In a few words, please tell me why you're calling today.
Let's try a different way.
I'm sorry. I didn't get that.
If you're calling about your credit card account, press one.
If you're calling for something else, press two."
Excerpt from a call with Macy's Credit Card
Saturday, May 11, 2024 8:55 PM
What are the hours and when should I call?
Macy's Credit Card operates the call center for this 888-257-6757 phone number Mon-Sun 9am-12am ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 5,390 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Macy's Credit Card at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's Credit Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's Credit Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's Credit Card is Sunday.The most busy day to call is Monday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 5,390 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday, which is 800% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Macy's Credit Card is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Macy's Credit Card staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling the Macy's credit card customer service number was actually surprisingly effective, despite the initial appearance of a chokepoint. When I called this number, I was asked for the reason I was calling and told that I could say things such as make a payment or return an item.
I said I was calling about returns, and the system took me to the touch-tone phone menu. I was then asked how I would like to access my account. I was given a choice of either entering my account number or my social security number. Not having an account number and not wanting to provide my social security number, I opted to do nothing. The system then repeated itself, and I tried hitting a different button that what it had requested and saying I did not wish to use either option. The system would then repeat its message.
After repeating itself six times, the system did take me past the main menu and connect me to a representative, who asked what she could do to assist me. I told her that I wanted to find out how long I had to return an item I had ordered from Macy's, and she told me that I would have 30 days from the time I placed the order. I asked her if this was calendar days or business days, and she told me that it was calendar days and reiterated that the clock would start when I placed the order, not when I received it. I thanked her for the information and ended the call.
Overall, I think there would be better ways to get information, but this number would be useful if you're actually holding the Macy's credit card. If you're a regular Macy's customer, you should probably use a different number, although this one is still effective.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Macy's Credit Card
If you have time to do a bit of reading before you call Macy's Credit Card, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Macy's Credit Card customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Macy's Credit Card, and their purpose. Are any of these similar to the reason you are trying to call?
Payment request: "Pay my bill."
- From a call lasting 10m 23s , Jun 8, 2025 7:50 PM
Paying credit card: "I want to pay my credit card."
- From a call lasting 11m 34s , Jun 3, 2025 4:01 PM
Inquire about credit balance: "I'm wondering about what I had credit on my Macy's card."
- From a call lasting 6m 27s , May 30, 2025 10:07 PM
Update credit card: "CALLER: Update credit card."
- From a call lasting 3m 24s , May 27, 2025 4:40 AM
Credit card payment: "I'd like to make a credit card payment representative."
- From a call lasting 3m 6s , May 25, 2025 6:22 PM
Information about why customers call Macy's Credit Card is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Macy's Credit Card provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Macy's Credit Card will reply our your email.
Macy's Credit Card Customer Help Desk / Web Support
As a last, sometimes only, resort- Macy's Credit Card customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Macy's Credit Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's Credit Card agent. This phone number is Macy's Credit Card's best phone number because 858 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-257-6757 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Macy's Credit Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email. In total, Macy's Credit Card has 4 phone numbers. It's not always clear what is the best way to talk to Macy's Credit Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Macy's Credit Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Macy's Credit Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
