Macy's Credit Card Amex Card Customer Service Phone Number

Hold time now: 6 mins (avg 2)
Best time to call: 9:35am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Just wait on the line
This is not the most popular Macy's Credit Card phone number (it's ranked #2). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

I got approved for a credit card are they going to mail me one
Trying to figure out the interest rate on my card. *I was less to believe my purchase w...
There’s a fraudulent charge on my card **** for $*** at Macy’s. I am traveling out of t...
Checking status of investigation on charges made on my credit card
I need my credit card number for my in store card and I would like an in store Macy’s c...
Haven’t received Credit card in the mail wanting to pay my bill
Want to know balance and when due. Have not received a statement since purchase
Update address and landline phone number. I am moving on May **th ****
I've misplaced my card, could you send me a new one please? Also I'd like to ask that m...
Need all three credit bureaus to report card. Only Equifax is doing so now..
I have not received a credit card from you and can not set up an online account to pay...
I have a few questions on returning an Item
I was charged a late fee and want to talk to a rep
Need late payment removed it was no late payment

Help me with my issue

Macy's Credit Card Amex Card Customer Service Phone Number 877-204-7996 - Info & Statistics

Phone number to dial877-204-7996
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingAmex Card Customer Service
Call center hoursMon-Sat 9am-9pm EST
Best time to dial9:35am
Navigate phone maze to a humanJust wait on the line
Average wait2
Current wait6
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or web or email
Quality of communication82%
Quality of help76%
Customer votes280
Best phone number800-289-6229
Information last updatedMon May 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's Credit Card's 877-204-7996 Amex Card Customer Service Number

This Macy's Credit Card phone number is ranked #2 out of 4 because 14,574 Macy's Credit Card customers tried our tools and information and gave us feedback after they called. The reason customers call 877-204-7996 is to reach the Macy's Credit Card Amex Card Customer Service department for problems like Setup an account, Question, Complaint, Lower my rate. As far as we can tell, Macy's Credit Card has call center locations in Arizona or Ohio and you can call during their open hours Mon-Sat 9am-9pm EST. Macy's Credit Card has 4 phone numbers and 7 different ways to get customer help. We've compiled information about 877-204-7996 and ways to call or contact Macy's Credit Card with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's Credit Card

Calling Macy's Credit Card at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Credit Card Amex Card Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's Credit Card's Amex Card Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's Credit Card in General

While 877-204-7996 is Macy's Credit Card's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's Credit Card help by calling them, is that other customers give their customer support at this number a 82% score for their communication skills and a 76% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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