Experian Phone Number

Calling Experian customer service faster by GetHuman

714-830-7000
Customer service
Current Wait: 24 mins (20m avg)
Hours: Mon-Fri 8am-5pm PST; best time to call: 8:15am
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Reasons customers like you called recently

Why did my credit score go down I’ve done nothing but good
Dear Jerry :**I am writing to you on behalf of Direct Energy LP (“Direct Energy”) with...
Recent charge on my credit card Bill. I did not approve of any extra. Please call me ba...
I have a Fraud Alert to report concerning my credit reporting. Someone tried to gain a...
I would like to unfreeze my credit report for ** hours
There appears to be incorrect information with my social. I am not able to create an ac...
Need to unfreeze credit report
I need the dispute department with A LIVE AGENT!**I have something on my records that I...
Why is there a freeze on my experian report and how do I lift it
I can’t get into my new Experian account. New account recently set up.
I need a security freeze removed
having trouble logging in.
I am trying to purchase a car and need to unfreeze my account for * day. I tried too ma...
My Apple late payment has been taken off my account because it was unfounded but it sti...
I'm having problems logging in to my account and I have requested to have my password c...
See more recent reasons for calling

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Our Editor's Notes on Experian's Phone-Based Customer Care

Experian is one of the largest consumer credit bureaus. Many employers, landlords, insurance companies, banks and credit card providers use Experian's reports to make decisions about employment, insurance coverage, housing, and granting credit. As a result, Experian's customer service team gets a lot of requests for assistance from consumers.

Why Do People Call Experian?

There are many reasons why a person might call Experian's telephone customer service:

  • Questions about information and potential errors on credit reports
  • Requesting a credit report hold or freeze
  • Reporting identity theft
  • Inquiries about Experian's credit monitoring service
  • Requesting a copy of one's own credit report (see information about free credit reports below)
  • To dispute their FICO(R) credit score

Some of these services require consumers to call dedicated numbers for assistance. Some of these numbers are answered by an automated voice request system, so you should be aware of this before calling.

A Word About Free Annual Credit Reports

The federal Fair Credit Reporting Act gives consumers a right to a free copy of their credit report from each credit bureau, including Experian, every 12 months. However, you shouldn't call Experian to request your free report. Instead, you need to visit annualcreditreport.com or call 1-877-322-8228.

Other Free Credit Reports

The Fair Credit Reporting Act also gives you the right to an additional free credit report under other circumstances, including:

  • An employer, landlord, bank, credit issuer or insurance company has taken adverse action against you (such as denying credit, employment or housing applications)
  • You are unemployed and job hunting
  • You have been the victim of fraud
  • You receive public assistance

If you've already requested your free reports for the year, you must contact each credit bureau, including Experian, directly.

Why Should Consumers be Cautious When Calling Experian?

Be sure to double-check any numbers that you have for Experian and make sure that they are accurate. This is because there are some unscrupulous companies that may take advantage of dialing errors or confusion over branding.

Free credit report providers: There are other services that may offer "free" credit reports, but they are usually trying to sell credit monitoring services. They may even use Experian's name in their advertising, but these companies are only resellers of Experian's information. Once your "free" trial is up, your credit or debit card is charged for the service. If you want to request your free annual credit report, you must contact annualcreditreport.com or call 1-877-322-8228.

Scammers: Because credit bureaus deal with such sensitive information, it is important to double-check numbers when calling Experian. Some unethical companies may have a phone number that is similar to Experian's, which might lead to someone calling and unwittingly giving that company information that could be used for identity theft purposes.

How do Consumers Feel About Calling Experian?

Customer service is a huge concern for Experian and there are a lot of people who attempt to contact the company every day by phone. Reports from consumers are often mixed. Many people report difficulty in trying to speak to a human being and others complain that the company's automated system doesn't work well.

There are some reports indicating that the company's toll-free numbers are managed by automated systems and can make it more difficult to speak to a person. Calling Experian's regular phone lines may give you a better chance of talking to a person.

What Kind of Issues can an Experian Customer Service Representative Resolve?

Experian customer service representatives can help you with a variety of issues, including:

  • Ordering copies of your Experian credit report
  • Challenging inaccurate information
  • Providing protection against identity theft, such as freezing your credit report
  • Filing a dispute of your credit score
  • Answering questions about your report

What is Difficult to Resolve with Experian Phone-Based Customer Service?

Experian states on its website that it is best able to help consumers with disputes when the consumer has a recent credit report in front of them. If you don't have a copy of your credit report, try to get one before calling. It is possible to order your report online and receive it within minutes.

Credit bureaus, such as Experian, report information provided to them by creditors. Experian can research erroneous information, but can't change it unless the creditor acknowledges the error or fails to respond entirely to your dispute.

If you have been the victim of identity theft or fraud, you will need to report what happened to law enforcement. Experian can't do this for you.

Depending on your concern, you may have fax, mail, or upload documentation to Experian before your case can move forward.

What Should You Do if You Have an Unsuccessful Call with Experian?

If you have tried speaking to a phone representative at Experian but not reached an acceptable resolution, don't give up. You may be able to work things out by using a different approach.

  • Take a few minutes to collect yourself and make notes of what happened on your last call.
  • Consider submitting your request through Experian's online form system.
  • Try calling back. Sometimes a different representative can
  • Send a letter via postal mail, with tracking.
  • Contact and file a report with the federal Consumer Financial Protection Bureau, which has oversight over credit reporting agencies.

Customer Number 714-830-7000 - by the Numbers

Phone number to dial714-830-7000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm PST
Best time to dial8:15am
Navigate phone maze to a humanPress 3 as soon as the message starts OR Press 0
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, email
Quality of communication51%
Quality of help35%
Customer votes33,057
Information last updatedMon Nov 30 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Experian's Best Toll-Free/800 Customer Phone Number

This is Experian's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Experian agent. This phone number is Experian's Best Phone Number because 258,954 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 714-830-7000 include Correct Reporting, Cancel Subscription, Remove Credit Freeze, Account Access, Refund a Charge and other customer service issues. The Experian call center that you call into has employees from Bulgaria, UK, Texas, Illinois and is open Mon-Fri 8am-5pm PST according to customers. In total, Experian has 9 phone numbers. It's not always clear what is the best way to talk to Experian representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Experian - by phone or otherwise

While 714-830-7000 is Experian's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Experian customers, is by calling their 800-493-1058 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-493-1058 for Customer Service. If you think this information is inaccurate or know of other ways to contact Experian please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Experian.

What is GetHuman's Relationship to Experian?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Experian. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Experian Contact Info

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