Experian Customer Service

Phone Number & Contact Info

Experian's Best Phone Number

Toll-free·Calls Customer Service·Most popular Experian number

How do I talk to a live human at Experian?

A:Press 2 then 2 then 1 then 3

Does Experian offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Wednesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 22 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Experian Customer Phone Numbers

Fraud & Identity Theft

Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number.

Business Accounts

Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.

California Corporate Offices

Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Illinois Corporate Office

Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.

Business Accounts

Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.

Fraud Detection

Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

Technical Support

Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 2 then 1 then 3
Here is how our research team describes the way the Experian phone system greets you: Please say or enter your social security number.
Below are some clips we've found from Experian's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello, and thank you for calling Experian. The security and privacy of your information is important to us."
Excerpt from a call with Experian
Sunday, January 14, 2024 4:12 AM

They may ask your reason for calling (instead of a menu)

"We will need a little more information to verify your identity.
What's the numeric portion of your street address? For example, if you live at eighteen seventy eight Main Street, please
In a few words, where are you calling today?"
Excerpt from a call with Experian
Tuesday, February 20, 2024 3:19 PM

They may ask you to enter information with the dial pad

"We will need a little more information to verify your identity. What's the numeric portion of your street
To provide the most relevant options, we should verify your identity.
Would you like to enter your information again?"
Excerpt from a call with Experian
Tuesday, April 23, 2024 2:06 AM

They may ask you to say or enter information

"Hello, and thank you for calling Experian. This security and privacy of your information is important to us. So let's get started with confirming your identity. Please say or enter your Social Security number."
Excerpt from a call with Experian
Monday, April 29, 2024 2:26 PM

The first phone menu

"Hello, and thank you for calling Experian. This security and privacy of your information is important to us. So let's get started with confirming your identity. Please say or enter your Social Security number. Sorry. Please say or enter your Social Security number. Sorry. Please say or enter your Social Security number. To provide the most relevant options, we should verify your identity. Would you like to enter your information again?
Say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Experian
Monday, April 29, 2024 2:26 PM

What are the hours and when should I call?

Experian operates the call center for this 800-493-1058 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,513 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Wednesday. The most busy day to call is Friday, which averages 32% more phone calls by comparison. Again, this is based on a sample of 1,513 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Experian

In summation, the best day to call Experian is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Wednesday.

Calling this Experian Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 27, 2023

Reaching a customer service representative when calling Experian for any kind of credit report question is a difficult process. I recently called Experian to speak with someone seeking advice for improving my credit score but was never connected to a live agent. Instead, the call was disconnected after repetitive recordings sending me to Experian's website for assistance.

Upon calling, the automated system directs you to enter your Social Security number for identity verification, followed by a second authentication using either your ZIP Code or street number. I was guided to enter all three numbers before the automated system asked my reason for calling. The recording directs you to say in a few words exactly what you need.

Without any specific menu options, I said the words 'raise credit score,' but the system misheard me and thought I wanted information about freezing my credit file. This led to a recording telling me I could freeze my credit file to prevent creditors from accessing my information and could unfreeze my account by visiting Experian's website. After providing me with the web link, the call hung up with no options to return to the main menu.

I called again, going through the same verification process with my personal information. This time, I said the words 'credit score,' which led the automated system to ask if I'd like instructions over the phone to receive my credit report or to be directed to the website. Neither of these choices was what I wanted, so I attempted to reach an agent by saying 'customer service.'

The automated recording recognized my request but, rather than transfer me to a customer service rep, stated that I could choose from options including credit freeze, order a credit report or file a fraud claim. Again, I said the words 'customer service' since I needed none of these options, but the recording only acknowledged my request by saying that more information was needed. 

At this point, I was on the phone for at least 10 minutes attempting to reach someone or access a better choice. I said the words 'main menu,' which returned me to the same automated message asking if I'd like instructions over the phone for accessing my credit score information or via the website. A third attempt at saying 'customer service' led to a new automated recording indicating that the system could only transfer callers to specialists in limited circumstances, but I could press 1 for self-service. Apparently, my call wasn't considered one of those 'limited circumstances' that could be transferred. 

After pressing 1 led me nowhere but to the repetitive messages, I hung up the phone and visited the website as the automated system directed to find a long list of frequently asked questions. As I learned, it's a very trying process to speak with an Experian rep via phone, as their system seems set up for automated requests only. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Experian

If you have time to do a bit of reading before you call Experian, we recommend you read over some of our problem-specific articles.

How Do I Recover My Experian Account Access?

Please read for some helpful tips that you can follow to recover your Experian account.

How Do I Add a Security Freeze to My Experian Account?

A security freeze is a great way to protect your Experian account from fraud and identity theft. By adding a security freeze, you can prevent anyone from accessing your credit report without express permission. In addition, a security freeze can also help you avoid unwanted calls and emails from creditors. If you're looking for a quick and easy way to safeguard your Experian account, a security freeze is the way.

How Do I Cancel My Experian Subscription?

If you wish to cancel your subscription, you may contact the customer support team for help with these helpful tips.

Top Experian customer service problems

Click the link above to get answers to just about any Experian customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Experian, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting credit freeze removal: "I need to unfreeze my credit. You can't help me."
- From a call lasting 3m 15s , May 21, 2024 6:03 PM
Reporting scam call: "I received a call that's pretending to work for your company, they're scamming people."
- From a call lasting 4m 53s , May 17, 2024 8:11 PM
Seeking assistance: "I need help from a person."
- From a call lasting 24s , May 3, 2024 5:13 PM
Request for credit report: "I need to check my credit report."
- From a call lasting 5m 24s , Apr 22, 2024 8:28 PM
Verification code assistance: "Trying to provide verification codes for account access."
- From a call lasting 1m 26s , Apr 22, 2024 4:39 PM
Purpose unclear: ""
- From a call lasting 23s , Apr 16, 2024 11:49 PM
Unfreeze credit report: "Unfreeze my credit report."
- From a call lasting 2m 54s , Apr 15, 2024 8:07 PM
Billing inquiry: "I need to discuss a billing matter with a representative."
- From a call lasting 1m 21s , Apr 11, 2024 4:07 PM
Membership change request: "Change membership. Membership."
- From a call lasting 1m 44s , Apr 11, 2024 4:05 PM
Membership inquiries: "I have some questions about my membership and need to make changes."
- From a call lasting 2m 45s , Apr 11, 2024 4:02 PM

More Experian Customer Service Contacts

There are of course other ways to contact Experian customer service besides the phone. Below we list the best ones, by medium.

Experian Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Experian will reply our your email.

Experian Customer Help Desk / Web Support

experian.com - Customer Service
Company online support page.
As a last, sometimes only, resort- Experian customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Experian's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Experian agent. This phone number is Experian's best phone number because 258,954 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-493-1058 include Correct Reporting, Cancel Subscription, Remove Credit Freeze, Account Access, Refund a Charge and other customer service issues. The Experian call center that you call into has employees from Bulgaria, UK, Texas, Illinois and is open Mon-Fri 8am-5pm PT according to customers. In total, Experian has 8 phone numbers. It's not always clear what is the best way to talk to Experian representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Experian. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Experian. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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