TransUnion Customer Service

Phone Number & Contact Info

TransUnion's Best Phone Number

Toll-free·Calls Customer Service·Most popular TransUnion number

How do I talk to a live human at TransUnion?

A:Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.

Does TransUnion offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

TransUnion Customer Phone Numbers

Security Freeze

Toll-free · 24 hours, 7 days · To lift a security freeze. Keep pressing 0. · How can we help you today?

Fraud Detection

Toll-free · 24 hours, 7 days · Press 2 to cancel, then press 2 to say out of trial period · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report.

Technical Support

Toll-free · Mon-Fri 8am-9pm, Sat-Sun 8am-5pm EST · Press 2 · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report.

Fraud Reporting

Toll-free · 24 hours, 7 days · Calling this TransUnion number should go right to a real human being · How can we help you today?

Canadian Customer Service

Toll-free · Mon-Fri 8am-8pm EST · Press 1 for english, then 3 for identity theft · You can avoid the wait and speak to us via mobile messaging. To receive a text message from us now, press 1. To speak to a representative, press 1. To speak to our 24-hour automated information service, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TransUnion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.
Here is how our research team describes the way the TransUnion phone system greets you: How can we help you today?
Below are some clips we've found from TransUnion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Calls are recorded for quality and training purposes. Main menu. As a result of COVID nineteen pandemic, the National Credit reporting agencies are offering one free credit report every seven days to help you stay on top of your credit.
Visit w w w dot annual credit report dot com for fast and easy access to your free credit report.
How can we help you today?"
Excerpt from a call with TransUnion
Tuesday, April 30, 2024 2:29 PM

They may ask you to say or enter information

"Due to high call volume, please be advised our wait times are longer than usual. Please say or enter your current mailing ZIP code."
Excerpt from a call with TransUnion
Thursday, May 16, 2024 7:52 PM

What are the hours and when should I call?

TransUnion operates the call center for this 800-916-8800 phone number Mon-Fri 8am-11pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 269 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransUnion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransUnion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TransUnion is Tuesday. The most busy day to call is Friday, which averages 44% more phone calls by comparison. Again, this is based on a sample of 269 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call TransUnion

In summation, the best day to call TransUnion is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this TransUnion number, but it is also the day with the shortest hold times.

Why Customers Call TransUnion

If you have time to do a bit of reading before you call TransUnion, we recommend you read over some of our problem-specific articles.

How Do I Cancel My TransUnion Account?

Canceling accounts with any company can be confusing. If you're looking to cancel your account and subscriptions with TransUnion, follow these steps to do it correctly every time.

Top TransUnion customer service problems

Click the link above to get answers to just about any TransUnion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TransUnion, and their purpose. Are any of these similar to the reason you are trying to call?
Remove credit freeze: "I need to remove a credit freeze."
- From a call lasting 11m 5s , May 24, 2024 9:47 PM
Remove credit freeze: "I'm calling because I wanna take off a block and a freeze off my credit account."
- From a call lasting 13m 17s , May 16, 2024 7:52 PM
Unauthorized charges dispute: "I have two charges on a Peddle card and they're for twenty nine dollars and I did not authorize those charges."
- From a call lasting 10m 7s , Apr 5, 2024 10:15 PM
Credit score drop inquiry: "I wanted to see what was going on with my credit. Score. It dropped ninety four points over a a a a charge."
- From a call lasting 12m 59s , Mar 28, 2024 8:41 PM
Security concerns: "I think it's my ex-girlfriend trying to get into my credit."
- From a call lasting 8m 36s , Mar 27, 2024 2:05 PM
Disputing unauthorized credit charges: "Someone was using my credit and I don't see an account number on the report."
- From a call lasting 13m 25s , Mar 22, 2024 8:11 PM
Credit report cleanup: "I'm a victim of identity theft, and I've been trying to get my credit report cleaned up."
- From a call lasting 51m , Mar 18, 2024 1:09 PM
Temporary credit freeze lift: "I just need to unfreeze my credit for twenty four hours."
- From a call lasting 7m 53s , Mar 11, 2024 7:53 PM
Seeking assistance with ongoing issue: "I feel like I'm being discriminated against at this point because I've been dealing with this for months and it and I'm not getting anywhere."
- From a call lasting 15m 16s , Feb 26, 2024 8:36 PM
Requesting credit freeze: "I think I would like to proceed with a credit freeze."
- From a call lasting 14m 40s , Feb 26, 2024 7:29 PM

More TransUnion Customer Service Contacts

There are of course other ways to contact TransUnion customer service besides the phone. Below we list the best ones, by medium.

TransUnion Customer Email Addresses

contactdesk@transunion.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TransUnion will reply our your email.

TransUnion Customer Service on Facebook / Messenger

Some customer service teams, like that of TransUnion, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

TransUnion Customer Help Desk / Web Support

transunion.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- TransUnion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TransUnion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransUnion agent. This phone number is TransUnion's best phone number because 80,364 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-916-8800 include Account Access, Unfreeze Credit, Fix Credit History, Check Credit Score, Cancel Subscription and other customer service issues. The TransUnion call center that you call into has employees from India and is open Mon-Fri 8am-11pm ET according to customers. In total, TransUnion has 6 phone numbers. It's not always clear what is the best way to talk to TransUnion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TransUnion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransUnion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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