Air Canada Phone Number

Calling Air Canada customer service faster by GetHuman

514-393-3333
Customer service
844-202-6328
New Reservations
Current Wait: 15 mins (13m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 then 4 then 1

Reasons customers like you called recently

what things are allowed me to take with me as an international student. According to gu...
Hey I have a flight booked for may *th but I saw you guys will still be flying to Bridg...
I missed my flight as I was detected corona positive & flight is non refundable, can an...
I was detected corona positive due to which I was unable to take the flight & my flight...
Booked * bookings on February ** : *FLPCX and *fr*jk..After * weeks only * is confirmed...
Refund for cancelled flight where original payment method is no longer available.
I want to get a refund for a flight that was canceled due to covid
Had to cancel flights due to COVID, trying to book a new flight.
I want to extend my flight ticket
Hi I just need to find out where I stand with regards to a refund of our flights. We ar...
I have a positive covid test so have to cancel my bookings
i have a credit from ****, given the border closure to us citizens, would it be possibl...
I must arrive on the big island of Hawaii on April * to keep my reservation at my time...
Our Hawaii destination currently has travel restrictions due to covid that make it impo...
I want to check my ticket status
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Air Canada's Phone-Based Customer Care

Air Canada is Canada's largest airline and flies to over 200 destinations around the world. As you might expect, Air Canada receives a lot of calls to its customer service center every day of the year.

Why Do People Call Air Canada Customer Support?

People call Air Canada customer support for a range of reasons, including:

  • Purchasing and researching airfares
  • Making changes to existing air reservations
  • Canceling tickets
  • Checking on flight statuses
  • Questions about Altitude, Air Canada's loyalty program
  • Inquiries about lost baggage
  • Technical support
  • Fraudulent charges

Best Practices for Calling Air Canada Customer Service

Before calling, make sure that you have the correct number for your inquiry as well as the country from which you are calling. These numbers can be found on the Air Canada website.

When you call, make sure that you have any documents that pertain to your question in front of you. These may include flight confirmations, credit card bills, and baggage claim receipts.

If you are purchasing tickets over the phone, make sure that you have the exact spelling of every passenger's name handy. Names need to match the government-issued ID that the passenger will use to get on the plane.

How Do People Feel About Their Calls to Air Canada Customer Support?

There is a range of reports regarding customer satisfaction with Air Canada's customer service. This is not unusual for most large corporations. Complaints about Air Canada's customer service tend to focus on time spent on hold waiting to speak to a live operator, as well as a lack of follow-through on the part of customer service representatives who don't keep the promises they make.

What Kind of Issues Can Air Canada Customer Support Resolve?

Air Canada customer service representatives can address many different issues faced by flyers, including ticketing, changing and canceling tickets, researching credit card charges and tracking luggage.

It is also possible to work with Air Canada customer support to arrange for an unaccompanied minor to fly or to ensure that a disabled individual will be accommodated onboard.

Many people have questions about boarding and the in-flight experience. A customer support representative may be able to provide advice on luggage allowances, needed travel documents as well as information about meal and beverage options while in flight.

What Can't Be Resolved by Phone With Air Canada?

While most issues can be handled over the phone with Air Canada, there may be some issues that require other methods of contact. These may include situations in which you have to provide scans or copies of documents that are relevant to your case.

If you have questions about visa or passport requirements, you should contact the state department of the country you are departing from, as well as the consulate or immigration department of the nation that you plan to visit.

What Can I Do If I Am Unhappy With My Call to Air Canada?

If you get off the phone with a call to Air Canada feeling frustrated because you were unable to resolve your concern, don't fret. You still have options.

First, write down what happened during your call, if you haven't already. Having this information handy can be helpful when communicating with other Air Canada employees.

Second, write down your preferred resolution, such as a refund, replacement ticket, or an apology. Having a goal in front of you while communicating with Air Canada can be helpful in staying on track and getting what you want out of the conversation.

Once you have your notes and goals written down, it's time to call Air Canada back. Keep in mind that customer service representatives have different levels of training and experience. The next agent you speak to may be able to get your concerns sorted.

If you are unable to get things resolved after a second call to Air Canada, try sending them an email. The Air Canada website can assist you in getting your email to the correct department. You could also try sending a letter via postal mail.

In situations where neither phone calls, emails or letters seem to be resolving the matter, you could try contacting the aviation protection board in your jurisdiction. In the United States, this is the U.S. Department of Transportation's Aviation Consumer Protection Division (ACPD). This not a way to receive a quick resolution, but it can be effective if efforts to deal with Air Canada directly have failed.

Note: If you booked your airfare through a travel agency, contact your agent and ask for help. He or she may be able to advocate for you.

Customer Number 514-393-3333 - by the Numbers

Phone number to dial514-393-3333
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Navigate phone maze to a humanPress 1 then 4 then 1
Average wait
Current wait15
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication54%
Quality of help63%
Customer votes4,623
Information last updatedFri Apr 16 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Air Canada's Best Toll-Free/800 Customer Phone Number

This is Air Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Canada agent. This phone number is Air Canada's Best Phone Number because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 514-393-3333 include Change Flight, Baggage Problem, Cancelled Flight, Refund a Charge, Complaint About a Flight and other customer service issues. The Air Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Air Canada has 3 phone numbers. It's not always clear what is the best way to talk to Air Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Air Canada - by phone or otherwise

While 514-393-3333 is Air Canada's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Air Canada customers, is by calling their 844-202-6328 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-202-6328 for New Reservations. If you think this information is inaccurate or know of other ways to contact Air Canada please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Air Canada.

What is GetHuman's Relationship to Air Canada?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Air Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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