Air Canada Customer Service

Phone Number & Contact Info

Air Canada's Best Phone Number

Toll-free·Calls Customer Service·Most popular Air Canada number

How do I talk to a live human at Air Canada?

A:Press 1, then 6 then #

Does Air Canada offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Air Canada Customer Phone Numbers

International Customer Service

24 hours, 7 days · Press 1 then 4 then 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Air Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 6 then #
Here is how our research team describes the way the Air Canada phone system greets you: Must answer this question: How can I help you today?
Below are some clips we've found from Air Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Air Canada. Air Canada. For English, press one.
If you are a Mexican citizen traveling to or transiting through Canada, please answer Mexican citizen when prompted to hear an important message.
If you're an Aeroplan member, please say or or enter your Aeroplan number for profile access."
Excerpt from a call with Air Canada
Thursday, June 6, 2024 6:36 PM

They may ask you to say or enter information

"Thank you for calling Air Canada. For English, press one. If you are a Mexican citizen traveling traveling to or transiting through Canada, please answer Mexican citizen when prompted. To hear an important message.
If you're an the Aeraplan number you have entered is incorrect.
If you're an Aeraplan member, please say or enter your Aeroplan number so I can look up your profile."
Excerpt from a call with Air Canada
Tuesday, June 4, 2024 2:40 PM

What are the hours and when should I call?

Air Canada operates the call center for this 888-247-2262 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 721 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Air Canada is Saturday. The most busy day to call is Thursday, which averages 43% more phone calls by comparison. Again, this is based on a sample of 721 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Air Canada

In summation, the best day to call Air Canada is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Air Canada staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Air Canada Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023

Calling Air Canada had some positives and some negatives, with the automated system providing most of the positives. When I dialed, I was first asked for my language choice between English, Spanish and French, and the system will not assume a default setting for you. Until you select a language, the system stops you and repeats its message until you make a selection.

Once I chose English, the system asked for my purpose for calling, and I selected new booking. After I waited for several minutes, I was told that Air Canada was experiencing higher than normal call volumes, and to get help faster, I could either go to Air Canada's website or provide information about my potential flight so that the agent could help me get booked quicker.

I gave the automated system the details of where I would want to fly, and the system put me back on hold after taking that information. After a few minutes, I was connected with a representative, who asked how he could assist me.

I said that I would be traveling in July and wanted to know when the best time would be for me to start looking at flights for my wife and me. He told me that I could start looking at any time on the website; there wasn't a set time to look for fares.

I then asked what Air Canada's policy was if I were to find a cheaper fare after booking my first one. He said that depends on what kind of fare I purchased, as different fares came with different rules.

He told me that if I wanted to be able to get a refund in the case of a cheaper flight, I'd need to get fully refundable tickets. If I did, all I'd have to do was call, and I could get switched to the new flight by getting a refund and rebooking. If I chose another fare class, I'd need to pay a change fee to get a cheaper ticket if one became available.

I then tried to ask about Air Canada's policy on larger customers, but the representative did not understand my question and started talking about fare classes and refundable tickets again. Rather than listen to his full speech again, I ended the call there.

While polite enough, the representative unwittingly caused issues with his unfamiliarity with English. It was clear English was not his first language, and that did cause problems because he did not understand me on multiple occasions. On the other hand, the robust automated system provided a full picture of where someone might need assistance, setting them up well for the agent to assist.

Based on this interaction, I would use this number if I were a genuine Air Canada customer. Still, I would prefer more training in English for their representatives assigned to English-speaking customers.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Air Canada

If you have time to do a bit of reading before you call Air Canada, we recommend you read over some of our problem-specific articles.

What Is the Baggage Allowance for Air Canada?

If you're traveling with Air Canada, you need to understand the airline's baggage allowance rules. Your checked baggage is limited by weight, size, and number. The exact number of checked bags you can take varies by route and class, but Air Canada has a baggage allowance tool online. You are also allowed to carry one standard-size item and one personal item onto the plane with you.

What is included in an Air Canada Vacations package?

An Air Canada Vacations package includes an all-in-one travel experience, encompassing flights, accommodations, and transfers. With a variety of packages available, customers can choose from various destinations, durations, and hotel options to suit their preferences and budget. Additionally, each package typically incorporates round-trip flights on Air Canada or its partner airlines, allowing travelers to enjoy a seamless journey. The accommodations included in the package span a range of offerings, from budget-friendly to luxury resorts, ensuring there is something for everyone. Moreover, the package often comprises airport transfers, eliminating any hassle upon arrival and departure. Overall, Air Canada Vacations packages offer a comprehensive and hassle-free experience, allowing customers to relax and enjoy their vacation.

What is the cancellation policy for Air Canada Vacations?

The cancellation policy for Air Canada Vacations allows for flexibility and peace of mind. If you need to cancel your booking, the rules may vary depending on the type of vacation package purchased and the time of cancellation. In general, if you cancel within 24 hours of booking, you are entitled to a full refund. After this initial period, cancellation fees may apply and increase as the departure date approaches. However, Air Canada Vacations provides the option to purchase an extensive cancellation protection plan that allows for a refund of up to 100% of the package price under specified circumstances. It is important to review the specific terms and conditions related to your booking to understand any potential penalties or additional coverage options.

Top Air Canada customer service problems

Click the link above to get answers to just about any Air Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Group booking inquiry: "Several of them has standby on their boarding passes and we need to keep our group together."
- From a call lasting 7m 16s , Jun 6, 2024 6:36 PM
Speaking to agent: "I need to talk to an agent, please."
- From a call lasting 2m 10s , Jun 3, 2024 1:41 PM
Booking assistance: "I just didn't book in."
- From a call lasting 3m 34s , May 30, 2024 1:15 PM
Change flight details: "I'd like to postpone my flight from Toronto to Calgary by about ten or twelve days and hoping to keep it around the same price."
- From a call lasting 16m 14s , May 28, 2024 1:27 PM
Need assistance with existing booking: "I need to speak to somebody."
- From a call lasting 4m 43s , May 28, 2024 1:15 AM
Assistance with booking: "I need to speak to somebody from Air Canada to get help with my existing booking."
- From a call lasting 11m 5s , May 28, 2024 1:03 AM
Flight cancellation inquiry: "I'm calling because I'm trying to check-in, like, status of my flight, it says it's canceled, so I just wanna check what's happening and what's my alternative."
- From a call lasting 31m 1s , May 24, 2024 11:13 PM
Inquiry about oversized luggage: "I have a flight booked for Sunday, I was just looking to know what is the oversized weight."
- From a call lasting 8m 20s , May 17, 2024 10:56 PM
General inquiry: "I need to speak with a customer service representative."
- From a call lasting 3m 29s , May 17, 2024 10:52 PM
Existing booking: "I need assistance with my existing booking."
- From a call lasting 4m 40s , May 3, 2024 12:57 PM

More Air Canada Customer Service Contacts

There are of course other ways to contact Air Canada customer service besides the phone. Below we list the best ones, by medium.

Air Canada Customer Service Live Chat

aircanada.com - Customer Service
Use this link to chat with them online
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Air Canada provides this option.

Air Canada Customer Help Desk / Web Support

aircanada.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Air Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Air Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Canada agent. This phone number is Air Canada's best phone number because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-2262 include Change Flight, Baggage Problem, Cancelled Flight, Complaint About a Flight, Refund a Charge and other customer service issues. The Air Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Air Canada has 2 phone numbers. It's not always clear what is the best way to talk to Air Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Air Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Air Canada Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!