Air Canada Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Air Canada number
Q:How do I get a live human at Air Canada?
A:Press 1, then 6 then #
Q:Does Air Canada offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

More Air Canada Customer Phone Numbers

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Air Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 6 then #
Here is how our research team describes the way the Air Canada phone system greets you: Must answer this question: How can I help you today?
Below are some clips we've found from Air Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Air Canada. Air Canada. For English, press one. Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting Air Canada dot com backslash entry requirements. As part of our commitment to protecting your personal and safeguarding data, payment transactions must, when ever possible, be processed either via a secure link or through our secure automated telephone system. If you are a Mexican citizen, traveling to or transiting through Canada, please answer Mexican citizen when prompted.
To hear an important message.
If you're an AERAPLAN member, please say or enter your number for profile access."
Excerpt from a call with Air Canada
Tuesday, March 26, 2024 5:22 PM

What are the hours and when should I call?

Air Canada operates the call center for this 888-247-2262 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 504 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Canada is Saturday. The most busy day to call is Wednesday, which averages 43% more phone calls by comparison. Again, this is based on a sample of 504 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Air Canada is Tuesday.

Why call this Air Canada number?

Below is a sample of recent calls to Air Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Name correction for booking: "I'm calling from Barbados regarding my grandson's name correction."
- From a call lasting 13m 7s , Apr 11, 2024 11:31 AM
Name correction for flight: "I realized that my name has an extra letter on the ticket and I need it changed to match my passport for my flight to Toronto."
- From a call lasting 22m 59s , Apr 11, 2024 1:52 AM
Making a new booking: "I would like to make a new booking."
- From a call lasting 5m 18s , Apr 8, 2024 11:29 PM
Registering bike for flight: "I'm flying on Saturday, and I'm bringing a bike - need to register it."
- From a call lasting 14m 25s , Apr 1, 2024 9:12 PM
Flight diversion inquiry: "I wanted to know about Air Canada flight fifty three that has been diverted."
- From a call lasting 7m 48s , Mar 16, 2024 2:30 AM
Flight pass: "Yes."
- From a call lasting 1m 50s , Mar 16, 2024 2:27 AM
Providing contact information: "Plus nine two three one two seven nine one zero four six five."
- From a call lasting 5m 10s , Mar 16, 2024 2:15 AM
Claim escalation: "I need to escalate my claim."
- From a call lasting 2m 20s , Mar 13, 2024 5:27 AM
Cancellation request for flight: "I'm calling about a ticket. I'm calling on behalf of my wife who wants to cancel this flight that she couldn't make due to snow."
- From a call lasting 17m 25s , Mar 12, 2024 2:54 AM
Booking separate flight for daughter: "Oh, hi. I'd like to book a flight for my daughter, please. She's thirteen."
- From a call lasting 37m 46s , Mar 8, 2024 4:39 PM

My Experience Calling 888-247-2262

Dec 18, 2023

Calling Air Canada had some positives and some negatives, with the automated system providing most of the positives. When I dialed, I was first asked for my language choice between English, Spanish and French, and the system will not assume a default setting for you. Until you select a language, the system stops you and repeats its message until you make a selection.

Once I chose English, the system asked for my purpose for calling, and I selected new booking. After I waited for several minutes, I was told that Air Canada was experiencing higher than normal call volumes, and to get help faster, I could either go to Air Canada's website or provide information about my potential flight so that the agent could help me get booked quicker.

I gave the automated system the details of where I would want to fly, and the system put me back on hold after taking that information. After a few minutes, I was connected with a representative, who asked how he could assist me.

I said that I would be traveling in July and wanted to know when the best time would be for me to start looking at flights for my wife and me. He told me that I could start looking at any time on the website; there wasn't a set time to look for fares.

I then asked what Air Canada's policy was if I were to find a cheaper fare after booking my first one. He said that depends on what kind of fare I purchased, as different fares came with different rules.

He told me that if I wanted to be able to get a refund in the case of a cheaper flight, I'd need to get fully refundable tickets. If I did, all I'd have to do was call, and I could get switched to the new flight by getting a refund and rebooking. If I chose another fare class, I'd need to pay a change fee to get a cheaper ticket if one became available.

I then tried to ask about Air Canada's policy on larger customers, but the representative did not understand my question and started talking about fare classes and refundable tickets again. Rather than listen to his full speech again, I ended the call there.

While polite enough, the representative unwittingly caused issues with his unfamiliarity with English. It was clear English was not his first language, and that did cause problems because he did not understand me on multiple occasions. On the other hand, the robust automated system provided a full picture of where someone might need assistance, setting them up well for the agent to assist.

Based on this interaction, I would use this number if I were a genuine Air Canada customer. Still, I would prefer more training in English for their representatives assigned to English-speaking customers.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Air Canada Customer Service

There are of course other ways to contact Air Canada customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Air Canada provides this option.
Air Canada's website
As a last, sometimes only, resort- Air Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Air Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Canada agent. This phone number is Air Canada's best phone number because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-2262 include Change Flight, Baggage Problem, Cancelled Flight, Complaint About a Flight, Refund a Charge and other customer service issues. The Air Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Air Canada has 2 phone numbers. It's not always clear what is the best way to talk to Air Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Air Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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