Air Canada International Customer Service Phone Number

514-393-3333
Calls International Customer Service·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Press 1 then 4 then 1
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #2 most popular Air Canada phone number out of 2. Click below to go back to the main customer service number and other contact information:
Air Canada's main customer service phone number

More Air Canada Customer Phone Numbers

888-247-2262 - Customer Service
Main phone number · Toll-free · Press 1, then 6 then # · Must answer this question: How can I help you today?
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Air Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 4 then 1

What are the hours and when should I call?

Air Canada operates the call center for this 514-393-3333 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 7,829 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Canada is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 7,829 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Air Canada is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Air Canada staffs the call center well on Tuesday.

My Experience Calling Air Canada at this Number

Dec 11, 2023

While I realize that the digital age is upon us and it's easy to book flights online, I'm a bit old school and prefer to make my reservations over the phone. I have a smartphone and a laptop, but I like talking to someone on the phone and asking questions about the flights and how booked they are because it gives me a good indication of how likely I am to get booted. Believe it or not, I have my own system on how to book a flight that is less likely to get delayed or canceled, and so far, it has worked out for me pretty well. 

With that in mind, when I needed to book my ticket from NYC to Toronto for the holidays, I decided to call Air Canada directly. I know that many people are calling the airports this time of year, especially given the holiday travel and the increase in flight delays and cancellations. Therefore, I was prepared to be patient to get help with my reservation, but it wasn't too long of a process. 

When I first called, an automated assistant greeted me and said, "Thank you for calling Air Canada. For English, press 1. For Francais, press 2. For Spanish, press 3. If you are calling about travel to or from Tel Aviv, please say Tel Aviv now. How can I help you today? For example, you can say something like flight information, seat booking, or new reservation." 

I simply replied, "New reservation," then it asked me, "Are you calling about new bookings?" I also responded yes to this, and it asked, "Do you want to apply a credit from a previously canceled booking?" I answered no since I didn't have a credit, and then it reminded me that to book a flight, I could go online to their website instead of waiting in line. 

Of course, I didn't want to do this, so I hung on the line, and it warned me, "We are currently experiencing more calls than anticipated. Your wait time may be longer than expected. If you are not traveling within 48 hours, we suggest you call us back at a later date to ensure everyone has quick access to our customer service." I'm sure the entire month of December is like this, so I decided to hang on the line. 

The assistant then gathered some basic information from me, including the city I was flying to, the city I was arriving from, the time of day I wanted to fly and the class I wanted to fly to. It then placed me on hold. It took me about three minutes and a half to get to the hold line and another 15 to talk to an agent, which wasn't the worst. At least the hold music was upbeat and not annoying. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Back to Air Canada's main customer service phone number
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
  1. Air Canada Customer Service Phone & Contact Info › 
  2. International Customer Service