Air Canada Customer Service Issues

I flew with Air Canada to Kingston, Jamaica on September 12, [redacted]. During the flight, I checked a peach Jessica Simpson bag for [redacted] CAD. Unfortunately, upon arrival in Jamaica, my bag was missing. I am Shaneika Murray-Bartley, and I was on flight AC [redacted]. Despite filling out a form in Jamaica, I have not been contacted regarding my missing bag, which contains necessary medication and work-related items as I am a police officer. It has been five days since the incident, and I am disappointed by the lack of communication and customer service from Air Canada. I urgently need my bag to be located, as its contents are essential. The bag is a peach plastic Jessica Simpson suitcase labeled as heavy, with a beige fabric lining, black zipper, and black handles. I am frustrated by the situation and the company's poor treatment of customers.

During my flight from Montreal to Winnipeg on Flight [redacted] on Friday, September 15th, our plane was delayed due to repairs. While I was seated and waiting, I requested some water from a flight attendant. To my surprise, the attendant grabbed a partially opened bottle from a top cupboard, poured water into a cup, and handed it to me. Shortly after, I noticed a male attendant taking a drink directly from the same bottle, which was concerning. Witnessing this unprofessional behavior raised health and liability concerns for me and other passengers. I believe immediate action should be taken regarding this matter, especially since it could pose a significant liability risk for Air Canada. The young man with the Mohawk haircut needs to be addressed promptly.

I had a frustrating experience with a Customer Service agent today. I inquired about the impact of the baggage handler strike at Heathrow on Oct. 6-9 on AC flights and baggage services. Will I receive my checked bags upon arrival on Oct. 8? Despite other airlines reaching out to inform their customers, the AC agent seemed unaware of the strike and couldn't provide any relevant details after searching on the internet. I hope for better training for staff on using online resources and would appreciate clarity on how my upcoming travel on Oct. 7-8 to Heathrow will be influenced by the strike.

Dear Sir/Madam, I am disappointed with the recent denial of my compensation claim. I experienced a delay on flight AC [redacted] exceeding 4 hours on August 21st. According to Air Canada's policy, passengers are entitled to compensation for delays over 3 hours upon arrival, which applies to my situation. I kindly request a reevaluation of my case with a clear explanation for the denial. I am willing to escalate this matter until a satisfactory resolution is achieved. My goal is not to be confrontational but to ensure fair treatment in line with your policies. I trust Air Canada values its customers and will promptly address this issue. I look forward to your timely response and the necessary corrective actions. Thank you for your attention. Best regards, C.H.

I was disappointed with my flight from Athens to Montréal as an 80-year-old senior. I was only given the option to pay [redacted] Canadian dollars to fly with Air Canada or [redacted] euros, with no copy of the document provided, just a pamphlet as a customer receipt. My flight was on October 01, [redacted], flight number AC [redacted], and I was placed on standby without being given a reason. I feel my rights were misleadingly handled. Air Canada compensated me $[redacted].00 CAD for being denied boarding. Any assistance would be greatly appreciated as it was a terrible experience. Caterina D. Tel. [redacted]

Hello, I traveled on your flight last October 16th. The incident involves a flight to Canada with my puppy that ended up in a terrible situation due to Air Canada. Originally from Ukraine, I faced challenges fleeing a war-torn region with my dog, a French Bulldog, eight months old. Despite premium ticket costs, I purchased tickets for both of us two weeks in advance, following detailed conversations with Air Canada representatives regarding pet travel policies. However, upon arrival at Charles de Gaulle airport, I encountered obstacles during check-in. Despite proper documentation and compliance, I was informed my puppy could not fly. The lack of communication and empathy from the staff added to the distress as they refused boarding for my dog, leaving me heartbroken at the airport. Their refusal to refund the ticket and the suggestion to leave my pet at the airport is unfathomable. The emotional turmoil and financial loss of $1,[redacted] are devastating. My dog remains stranded in Paris, adding to the anguish of our separation. I urge a prompt resolution from Air Canada to rectify this unjust treatment and restore faith in your service. - Hanna K.

Hello, I'm inquiring about the refund I was supposed to receive on my credit card. On August 12th, I received an email confirming that my refund request had been accepted. The receipts for the three flight refunds were emailed with reference number 3GN07F for Teresa B., Steven D., and Nicole D. The email mentioned the refund would show on my credit card within 1 to 2 statements. My third statement arrived today, and the $[redacted].06 refund per ticket has not appeared. Any updates on when I can expect the reimbursement would be helpful. Thank you, Teresa B.

Professor Navab traveled on Air Canada flight AC8618 from Toronto to Washington on October 13, [redacted]. His baggage was delayed, and he was informed via email with the following details: Dear Prof. Nassir, We regret to inform you that your bag is delayed. You can arrange online delivery for your baggage to avoid waiting in line at the airport. Booking reference: 4O676I Bag tag: [redacted] Expected arrival on flight AC8618 in Washington IAD on October 13th. Due to an important business meeting at 5 p.m. in Washington on the same day and the need for replacement clothes, Prof. Navab had to make an additional purchase. However, he encountered issues accessing Air Canada's website since yesterday. He is seeking guidance on how to reach out to Air Canada regarding reimbursement for the clothing expenses.

I need assistance in locating a suitcase that did not reach its destination. On September 4, I traveled from Moncton, NB to Toronto, with the final destination being Mexico City. However, I had to change my plans and stay in Toronto instead. A friend who was on the same flight was supposed to pick up the suitcase for me in Mexico City, but it did not arrive there. The contents belong to someone else, and I need help retrieving it. The challenge for me is the language barrier, as I do not speak English fluently. I have the baggage ticket number for reference. My name is Andres Isai Miranda Delgado.

I would like assistance with case CAS-[redacted]-B7V7M0, which I reported to Air Canada Customer Support. Despite my efforts, I have not received any response from Air Canada. I believe my rights have been violated as my tickets were canceled without explanation, impacting my business travel plans. The tickets in question are for flights from Istanbul to Abu Dhabi and Sofia on specific dates. I have contacted Aeroplan and Air Canada multiple times but have not received a satisfactory explanation or resolution. The lack of communication and assistance has caused significant stress and inconvenience. I urge for a fair and prompt resolution to this issue. Thank you, Stoyan Staykov.

Subject: Refund Request for Flight Booking Issue and Emergency Situation Dear Air Canada Customer Service, I am reaching out to request a refund for a recent flight booking under the reference WKUORH that we were unable to board due to unforeseen issues during the check-in process and an emergency situation at the airport. When we arrived at the airport well in advance, we faced difficulties using the check-in kiosk, particularly with my wife's passport not scanning. Despite seeking assistance from an Air Canada agent, the problem persisted and led to delays. Subsequently, when we approached the check-in counter, we were not aided timely and were refused assistance, resulting in missing our flight and having to book an alternative flight with another airline, incurring additional expenses. We are requesting a refund for the original booking due to circumstances beyond our control and the lack of support from Air Canada staff despite our legitimate emergency. We have attached medical documents related to our emergency situation for your review. Your prompt consideration and cooperation in granting us the refund are highly appreciated. Thank you for your attention to this matter. Sincerely, Ashish Jaggi

I wish to escalate this issue as I disagree with the outcome. I feel I am entitled to a fair solution given the mishandling of the situation. Here is a summary: Our flight from Boston was delayed due to "safety" reasons, leading to ticket changes resulting in a 3-hour delay in Montreal, a detour to Portugal, and an added layover before heading to Milan. This caused a 7-hour delay, causing us to miss our planned activities in Milan. Despite arriving on time at the initial flight gate, our seats were given to others, leading to missed connections and confusion in Portugal. Air Canada staff failed to provide boarding passes or help it get rectified, leaving us stranded outside security. After a futile phone call, a staff member from another airline resolved the issue in 10 minutes, just in time for us to board. Upon complaining, Air Canada only offered a $[redacted] voucher and refused to reimburse the missed activities, claiming it was not their responsibility. I find their response unsatisfactory and seek further escalation.

Hello, I am Abdo Adam, and my friend Munir Muhammad accompanied me. We are seeking a refund for our tickets due to being denied boarding by Canadian Airlines. We both hold valid Greek passports and electronic visas (ETA). The travel agency advised us to reach out to the Canadian embassy to confirm the validity of our electronic visa for the refund process. Thank you.

I reached out to Air Canada customer service but was informed that they could not assist me. I am trying to retrieve the outstanding credit from a booking referenced as U7327M made on March 22, [redacted] due to COVID. After declining a refund for the credit via email and requesting a travel voucher that was never received, I am now being told it is too late. Subsequently, I recently made a booking with Air Canada for a trip to Fort Myers, hoping to apply that credit. Despite my family members, with whom I traveled, receiving their vouchers, I have not received mine. I would appreciate any assistance you could provide as I aim to continue my business with Air Canada. I spent an hour on hold with customer service for assistance. Thank you.