How Do I Get Compensated for My Air Canada Flight Being Delayed?

The process of seeking compensation from airlines after flight delays can be daunting, especially if you don't know where to start. You can use the guide we've created to solve the issue. However, we've also provided a way for you to contact customer care representatives to speak to the Airline reps directly and get the way forward. GetHuman acts as a leeway between big companies such as Air Canada by connecting clients to customer service agents.

Jeff Whelpley is the editor / author responsible for this content.
Jun 26, 2020

Airline companies contribute to comfort when traveling, especially across long distances. That's because flights are among the fastest means of transportation available. Some airlines offer to transport cargo and passengers, and you may have the convenience of choosing to book a flight or to follow the air company's schedule.

Air Canada is Canada's flag carrier, and it flies to over 200 destinations, both locally and internationally. The company serves over 50 million customers each year, and so it may be challenging to solve all its customers' service issues at a go. Sometimes the airline may delay flights due to multiple reasons, and you end up behind schedule.

You may be adamant about conducting due diligence to receive compensation for the delay, but you have the assurance that Air Canada reimburses its eligible customers. To qualify for flight delay compensation:

  1. Your flight should have experienced a delay of more than three hours before arrival
  2. Your departure was from an EU airport
  3. Your airline was EU registered and arrived at an EU airport
  4. The flight delay wasn't due to extraordinary circumstances such as security incidents, bad weather, safety concerns, or medical emergencies

Depending on the route the airplane used, and the length of the delay, the amount of compensation will vary. So what should you do when your flight is delayed? Here are the steps you should take to claim compensation for flight delays.

The detailed process

  1. Ask the airline for reasons behind the flight delay
  2. Get a written confirmation for the delay from the airline's customer service
  3. Take note of the arrival time
  4. Collect more evidence such as receipts, photos, and your boarding pass
  5. Go online and search for flight claim management companies, select one, and then launch the website
  6. Go to the claim compensation page
  7. Enter the details for your delayed flight in the claim form
  8. Confirm your eligibility for compensation and how much you can expect to receive
  9. Liaise with the management company to file your claim, and it'll handle your case from start until you receive payment

There are other options you can use to file your compensation claim. They entail contacting the airline's customer service representatives and inquiring about the payments.

Below are some of the ways you can get hold of Air Canada's customer care agents.

Phone call

Calling Air Canada's customer care team via its toll-free line, is among the easiest ways to speak to a representative. You can ask about the flight delay compensation procedure, and the staff will walk with you through the process.

If you are not satisfied after the call, you can always redial the airline's number to communicate with a different person who may be helpful than the previous one. Additionally, ensure that you have handy the details of your flight and the personal information you used to purchase your air ticket since the reps may require it.

Help desk

Air Canada has a customer FAQ, Forum, and online help page where you can get help. The platform allows users to go through multiple help topics available, select one they think is appropriate to solve their issue, and then chat with an agent.

A member of the customer service department will be with you through the entire compensation ordeal, and you can even switch to email communications when necessary. Additionally, you'll have a record of events in case you need a future reference.

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for Air Canada Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Air Canada in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Compensated for My Air Canada Flight Being Delayed? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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