How Do I Get Compensated for Getting Bumped Off of My Air Canada Flight?

This guide helps Air Canada passengers better understand the conditions on which they can receive denied boarding compensation and what payment methods Air Canada offers. Readers will also learn what kind of monetary compensation to expect for the inconvenience and how to report a complaint with the Canadian Transportation Agency if the compensation for the denied boarding claim does not satisfy the customer.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

In many cases, a passenger is bumped off an Air Canada flight because it was overbooked, meaning there are more passengers at the boarding gate than there are seats on the plane. In every case, the airline must inform passengers why they were denied boarding and if the situation was within the airlines control, how much compensation the passenger will receive.

Denied Boarding Compensation from Air Canada

When a denied boarding situation arises, an Air Canada representative will call for enough volunteers to give up their seats at the boarding gate so that the flight can leave at a reasonable time. If there aren't enough volunteers, other passengers will be denied boarding in accordance with Air Canada's boarding priority policy.

Passengers are entitled to involuntarily denied boarding compensation based on how late the passenger arrives at their final destination. Volunteers are not entitled to compensation beyond what is accepted by the passenger at the time of volunteering.

Note: Passengers who have already received delay/cancellation compensation are ineligible for denied boarding compensation.

AIr Canada Denied Boarding Compensation Conditions & Payment Options

Not only must the airline must pay compensation for any passenger involuntarily denied boarding, Air Canada must also provide passengers with alternative travel arrangements (this may include overnight accommodations if there are no flights the same day), a minimum standards of treatment, and communicate important information to passengers.

There are a few conditions (outlined in the Air Canada's General Terms and Conditions of Carriage) in which a passenger may be involuntarily denied boarding, but is ineligible for compensation. For example, if the flight was cancelled, if a smaller capacity aircraft was substituted due to operational reasons, or for any safety reasons.

The amount of compensation for denied boarding is as follows:

  • $900 CAD for delays of 6 hours or less
  • $1,800 CAD for delays of six to nine hours
  • $2,400 CAD for delays of nine hours or more

Passengers typically receive word of compensation at the gate where they were denied boarding and can expect compensation in the form of cash, check, a bank transfer, or a travel voucher for Air Canada.

Any passengers not satisfied with the compensation from an involuntarily denied boarding claim with Air Canada can contact the Canadian Transportation Agency.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Get Compensated for Getting Bumped Off of My Air Canada Flight?

Why does GetHuman Write How-to Guides for Air Canada Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Air Canada in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Compensated for Getting Bumped Off of My Air Canada Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Air Canada

Asked 4 years ago
Updated 4 years ago
Viewed 1,925,998 times
Air Canada
Denied boarding compensation from Air Canada; Air Canada denied boarding compensation payment options; involuntarily denied boarding claim with Air Canada
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!