How Do I Cancel My Air Canada Flight and Get a Refund or Credit?

If you cancel your flight on Air Canada, you may get a full, partial, or no refund. The amount you receive as a refund depends on your ticket. You may get an online refund if you purchased your ticket online and wish to cancel the whole booking. If you have any trouble canceling your Air Canada ticket and getting a refund, contact the customer service team for help. You may contact them on the phone or the help desk.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

How Do I Cancel My Air Canada Flight and Get a Refund or Credit?

If you change your mind about an Air Canada flight, you may cancel it and get a refund fast. You may get a refund if you cancel your booking within 24 hours. Air Canada will issue a refund for the cost of your ticket. They will cancel your transaction. If you are canceling a booking whose upgrade has already been confirmed, you must contact Air Canada Reservations for a refund.

In-Flight Pass bookings, credits that were canceled two or fewer hours after booking are credited back to your account, and you don't incur any cancelation fees.

Some tickets are not refundable. At the time of purchase, check your ticket to ensure that you understand its terms and conditions. If you are unsure, the customer support agents may help you. Most promotional tickets are non-refundable. For others, you may need to pay a refund penalty. The penalty may lower the value of your ticket significantly.

How Air Canada Online Refunds Work

You may get a refund for your entire fare for certain bookings. In such bookings, you receive an online refund. You have the option of getting a monetary refund or retaining the value of your ticket for future travels.

Air Canada may offer a part of your refund. You may apply the balance of the unused ticket to a travel in future.

If your ticket was non-refundable, you get nothing at all in the event of a cancellation. However, the value of the ticket may be banked as credit for future travels. Reach out to Air Canada Reservations, and they will help you us the value of the non-refundable ticket.

On the Refund Services page, you may find additional information about how Air Canada processes refunds. You may also learn to use the value of your unused tickets.

If you are looking for a refund for bookings that have already been upgraded, you must contact Air Canada Reservations for help.

You may cancel your booking online under the following circumstances:

  1. If you had made your booking on the website
  2. You are canceling the whole booking
  3. You cancel your flight two hours before the time of departure

You cannot cancel your booking online if:

  1. You wish to cancel an Aeroplan Reward Booking
  2. You made your booking through Air Canada Reservations or other means

Contacting the Support Team

There are two main ways to contact Air Canada if you need help from their customer service team. The best way to contact them is on the phone. Phone support is fast and convenient. It allows you to speak directly with a customer care agent. They will ask about the nature of your problem and direct you to the most appropriate help.

Alternatively, you may seek support from the help desk. It has plenty of tips that may address your concerns. The Air Canada help desk is the first support option for most customers. It has answers to frequently asked questions and allows you to learn from both the support team and other customers.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Air Canada Flight and Get a Refund or Credit?

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