What Do I Do If My Air Canada Flight Was Cancelled?

It's good to know what to do if your Air Canada flight is canceled. Knowing the steps to take and the kind of compensation you are eligible for helps you make the best decision. Besides, it ensures that you receive good treatment. Cancellations happen often across all airlines. So, it's something that can happen to you when you least expect. The good thing is that you know how to handle the matter. Always contact Air Canada customer support to get clarifications or assistance. You can also deal with the reservation agents.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

What Do I Do If My Air Canada Flight Was Canceled?

Flight delays are common across all airlines including Air Canada. When you find yourself with this problem. It's good to know what actions to take to ensure that you receive due attention and compensation for the inconveniences caused. However, the kind of compensation you receive depends on a number of factors like Air Canada cancellation policy and the compensation packages available that you choose.

What Do I Do If My Air Canada Flight Was Canceled?

If your Air Canada flight was canceled without receiving any prior notice of at least two weeks, you are eligible to request for compensation or refund. There are two available options here:

  1. Apply for an air ticket refund
  2. Ask for an alternate flight or change in flight

If the replacement flight delays past the scheduled arrival time, then you are entitled to receive your flight cancellation compensation. You are eligible to get a compensation in the neighborhood of 125 - 600 Euros depending on the following factors:

  1. Days prior that you were informed of the cancellation
  2. The length of your flight delay
  3. Your route distance

Cancellations can be due to reasons beyond the control of the airline or within the control of Air Canada. For instance, severe weather and air traffic interruptions are beyond its control. Whatever the reason, you are still eligible to receive your compensation.

What Should I Do When My Air Canada Flight Is Canceled?

Contact Air Canada customer support and inquire about the status of your flight. Of course, Air Canada will try to automatically rebook you on the next flight available within the originally purchased cabin.

Contact Air Canada customer support or Air Canada reservations for help rebooking if your itinerary isn't eligible for rebooking through the canceled flight service. The customer support call center agents will help you with other rebooking options.

You can also ask the customer support agents for assistance if you are at the airport. If you bought your air ticket from On My Way, then call their desk which you can get the number on your receipt to get extra coverage offered from the service. In case you are travelling on a service like codeshare flight that is operated by a different airline, then you should contact that airline career directly.

What Kinds of Compensation Do I Get for My Air Canada Flight Cancellation?

In case Air Canada cancels your flight, customers with refundable tickets can choose the refund option. However, if you have non-refundable tickets, you get a voucher for the remaining value of your ticket and the voucher has no expiry. Besides, you can transfer the voucher and it retains its residual value. You can also convert the remaining ticket value to your flyer miles and get 65% more value compared to buying the flyer miles under the normal rates.

Previously you could get a voucher valid for 24 months. The new policy covers both domestic and international flights. This gives passengers more leverage and options to ponder on when they are caught up in a flight cancellation inconvenience. The measure is designed to make customers more relaxed and accommodate their various needs.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Do I Do If My Air Canada Flight Was Cancelled?

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