Air Canada Customer FAQ

Top Answers & How-to Guides

What is Air Canada's Phone Number?

The question we are asked most often is about how to talk to Air Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Air Canada's policy for carrying firearms or ammunition on board?

Air Canada's policy for carrying firearms or ammunition on board is strict and regulated for safety reasons. Passengers are prohibited...
Ask any question you have about Air Canada customer service, get an answer now.

Recent Air Canada Customer Questions

If I'm traveling from London to Toronto, do I have to pay to bring a 20 kg bag?

Yes, when traveling with Air Canada, transatlantic flight passengers are generally allowed to have one checked bag for free. However, the weight limit is typically 23 kg (50 lbs) per bag. If your bag weighs 20 kg, it should fall within this limit and not incur any additional fees. However, this policy is subject to change and may depend on the specific fare type you have purchased. Always remember to verify the baggage allowance for your specific ticket type and flight at the time of booking.
Asked May 31, 2024 4:44 PM

How do I send email to customer relations

We regret to inform you that directly emailing Air Canada's customer relations is not available; however, to contact Air Canada, you can use the link you're viewing on this page which provides the most up-to-date contact methods. Common methods include calling their customer service line, submitting an online form through the "Contact Us" page on the Air Canada website, or reaching out through social media platforms such as Twitter. Remember that Air Canada strives to respond to all inquiries in a timely manner, so please be patient as they assist each customer's needs.
Asked May 14, 2024 11:32 PM

Flight change option not available

If the flight change option is not available for your Air Canada booking, it could be due to several reasons. Your ticket may not be eligible for changes, or the window to make alterations may have passed. Air Canada also requires that any changes must maintain the same origin and destination, so if your changed itinerary doesn't comply with this, the option may not be displayed. It's also worth noting that any changes are subject to availability, fare differences, and potentially additional service charges. If you're still having trouble, you should use the contact information link on this page for the most up-to-date information on how to get in touch with Air Canada's support team.
Asked May 6, 2024 9:37 PM

I have flight from Antalya to Halifax. First flight from Antalya to Frankfurt by SunExpress. I made check in for this flight. And now I start to do check in for flight from Frankfurt to Toronto but it isn’t possible.

We're sorry to hear that you're experiencing trouble with your check-in. Online check-in for Air Canada flights is typically available from 24 hours before departure until an hour before departure. If you can't check-in online, it might be due to a system issue or it might be a restriction on international transfers. We recommend trying again a bit later, and if the issue persists, you can complete the check-in process at the Air Canada desk when you arrive in Frankfurt. The airline staff there can assist you further.
Asked Apr 21, 2024 3:55 PM

How do I add my KTN to the booked flight on air canada? Can I do it online?

Yes, you can add your Known Traveler Number (KTN) to your Air Canada booking online. Log into your booking on Air Canada's official site and look for an option to 'Manage my booking.' Once inside, you can add your KTN to the passenger information section of the booking. Don't forget to save changes. Providing your KTN helps expedite your check-in process by enabling you to use TSA PreCheck lanes at airports, if you are eligible.
Asked Apr 19, 2024 6:23 AM

Help me with my Air Canada customer service issue


What Is the Baggage Allowance for Air Canada?

If you're traveling with Air Canada, you need to understand the airline's baggage allowance rules. Your checked baggage is limited...

What Do I Do If My Baggage Was Damaged with Air Canada?

If your baggage was damaged with Air Canada, file for a compensation claim. However, only do this if you have met the circumstances...

Frequent Flyer

How Do I Start Earning Frequent Flyer Miles with Air Canada?

The flyer miles program sweetens travel experiences, and you can start enjoying the service by following our guide. We have also made...

How Do I Redeem My Frequent Flyer Miles for a Flight with Air Canada?

Air Canada passengers have a few different ways that they can redeem their frequent flyer miles when booking a flight. The easiest...


How Do I Request Wheelchair Access for My Air Canada Flight?

Learn how to request wheelchair access or any other special request for an Air Canada flight.

Refunds and Cancellations

How Do I Get a Refund for an Inflight Charge from Air Canada?

If you receive an erroneous inflight charge on an Air Canada flight there are steps you can take to resolve the issue and get a refund....

How Do I Get Compensated for Getting Bumped Off of My Air Canada Flight?

This guide helps Air Canada passengers better understand the conditions on which they can receive denied boarding compensation and...

How Do I Cancel My Air Canada Flight and Get a Refund or Credit?

If you cancel your flight on Air Canada, you may get a full, partial, or no refund. The amount you receive as a refund depends on your...

What Do I Do If I Was Bumped Off of My Air Canada Flight?

It has happened before to many travelers and will happen again and again. They leave early to make sure they get there in time for...

How Do I Get Compensated for My Air Canada Flight Being Delayed?

The process of seeking compensation from airlines after flight delays can be daunting, especially if you don't know where to start....


How Do I Add My Ktin to My Ticket on Air Canada?

You can add KTN to your Air Canada ticket if you have membership. The benefits of adding KTN to the ticket are as mentioned and discussed...

How Do I Get a Baggage Fee Refund from Air Canada?

There are different processes to get a baggage fee refund from Air Canada, depending on the reason why you want to get your money back....

Flight Procedures

What Do I Do If My Air Canada Flight Is Delayed?

If your flight was delayed, Air Canada may be obligated to provide you standards of treatment, a refund, other travel arrangements,...

What Do I Do If I Missed My Connecting Flight on Air Canada?

In the case that you miss your connecting flight with Air Canada because of your own fault, you will have to pay a change fee and make...

How Do I Book a Flight with Air Canada?

You can book a flight with Air Canada by using any of the above mentioned options. Booking offices are open and you can book a flight...

How Do I Fix an Error on My Booking with Air Canada?

Air Canada is among the largest domestic and international airlines serving more than 210 airports in six continents. Being a large...

How Do I Change My Air Canada Flight?

Air Canada allows passengers to change their flights at a fee. You must pay the change fee plus the difference in cost for your new...

How Do I Change My Flight with Air Canada?

Sometimes plans change and you need to modify your booked flights. If you've booked a flight with Air Canada that you now need to change,...

What Do I Do If My Air Canada Flight Was Cancelled?

It's good to know what to do if your Air Canada flight is canceled. Knowing the steps to take and the kind of compensation you are...

What Do I Do If I Was Overcharged for My Air Canada Flight?

Air Canada gives passengers several options they can use if they are seeking a refund. Depending on the terms of the ticket as well...

In-flight Services

How Do I Change My Seat on Air Canada ?

If you want to change your seat on Air Canada, paying for it is the easiest option. However, you don't always have to pay. Air Canada...

How Do I Upgrade to Business or First Class on Air Canada?

Air Canada allows you to upgrade to business or first class, depending on the availability of the flights. You may upgrade by bidding...

What is the in-flight entertainment like on Air Canada?

Air Canada provides a diverse range of in-flight entertainment options to ensure a pleasant travel experience. Passengers can enjoy...

What are the options for in-flight dining on Air Canada?

Air Canada offers a range of dining options to suit various passenger preferences. In-flight dining experiences vary depending on the...

Lost Baggage

How Do I File a Lost Baggage Claim with Air Canada?

File a lost baggage claim with Air Canada in writing and by contacting customer support. You get a tracking number and if the baggage...

Travel Policies

What is Air Canada's policy for traveling with pets?

Air Canada has a comprehensive policy in place to facilitate traveling with pets. Small cats and dogs, weighing up to 10kg (22lb),...

What is Air Canada's policy for traveling with infants or children?

Air Canada welcomes infants and children on board and has specific policies to ensure their safety and comfort. Infants, under the...

What are the accepted forms of payment for purchasing a ticket on Air Canada?

Air Canada accepts several forms of payment for purchasing a ticket. The accepted payment methods include major credit cards such as...

What is Air Canada's policy for carrying firearms or ammunition on board?

Air Canada's policy for carrying firearms or ammunition on board is strict and regulated for safety reasons. Passengers are prohibited...
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