Air Canada Customer FAQ

The fee for an additional 20kg bag depends on your specific fare type, route, and any ongoing promotions. Typically, there is a charge for extra baggage, which varies. Please refer to the baggage policy section on the Air Canada website for detailed information regarding fees for additional luggage.

If your seats have been changed by Air Canada, you can usually check your booking online to see if the original seats are available. If they are, you can select them again. If the seats are no longer available, you might want to review other options or contact Air Canada for assistance. There is a link to the most up-to-date contact information right here on this page.

We can’t assist with confirming a time change on your booking here. Please refer to the link on this page for the most up-to-date contact information, where you can reach out for confirmation regarding your itinerary.

With Air Canada's Economy Basic fare, advanced seat selection is not included. Passengers can select their seats at check-in for free, or they may choose to pay an additional fee for seat selection at the time of booking or later. Please check your booking options for more details on this.

You can access your flight credits by logging into your Air Canada account and navigating to the "My Bookings" section. Your credit information should be available there, and you can use it to book future travel.