Air Canada Customer FAQ

No, the fee for the second bag should be consistent with what is stated on your ticket. The kiosk should not charge a different price for the 2nd bag from Istanbul to Calgary if it is stated as 100 CAD on your ticket.

Yes, when traveling with Air Canada, transatlantic flight passengers are generally allowed to have one checked bag for free. However, the weight limit is typically 23 kg (50 lbs) per bag. If your bag weighs 20 kg, it should fall within this limit and not incur any additional fees. However, this policy is subject to change and may depend on the specific fare type you have purchased. Always remember to verify the baggage allowance for your specific ticket type and flight at the time of booking.

We regret to inform you that directly emailing Air Canada's customer relations is not available; however, to contact Air Canada, you can use the link you're viewing on this page which provides the most up-to-date contact methods. Common methods include calling their customer service line, submitting an online form through the "Contact Us" page on the Air Canada website, or reaching out through social media platforms such as Twitter. Remember that Air Canada strives to respond to all inquiries in a timely manner, so please be patient as they assist each customer's needs.

If the flight change option is not available for your Air Canada booking, it could be due to several reasons. Your ticket may not be eligible for changes, or the window to make alterations may have passed. Air Canada also requires that any changes must maintain the same origin and destination, so if your changed itinerary doesn't comply with this, the option may not be displayed. It's also worth noting that any changes are subject to availability, fare differences, and potentially additional service charges. If you're still having trouble, you should use the contact information link on this page for the most up-to-date information on how to get in touch with Air Canada's support team.

We're sorry to hear that you're experiencing trouble with your check-in. Online check-in for Air Canada flights is typically available from 24 hours before departure until an hour before departure. If you can't check-in online, it might be due to a system issue or it might be a restriction on international transfers. We recommend trying again a bit later, and if the issue persists, you can complete the check-in process at the Air Canada desk when you arrive in Frankfurt. The airline staff there can assist you further.