Calling Experian is unproductive unless you're willing to provide your Social Security number, which makes it impossible to get a true read on how helpful it might be to call this number. When I dialed this number, I was asked if I was calling about my own personal account or if I needed assistance with a business account.
Not being a business, I opted for the personal account, and hit the choke point that makes it impossible to progress any further. Once you go with the personal account option, the system requires that you enter your Social Security Number to confirm your identity. There's no way around it; you have to either enter your SSN or the system won't allow you to move forward. Given that I wasn't willing to enter my personal information for this type of call, I chose to end it here.
With this being the case, it's not possible to judge how effective it is to call this number and speak to a representative. But for this type of phone number, that's a good thing. Given what Experian does and how it constantly handles sensitive information, it's vital to make sure that a person calling is who they say they are. Having someone call and get through without giving any personal information would either waste time or put information at risk, neither of which can be permitted with information of this nature.
A check of this phone number's background reveals that it's meant for technical support for both personal accounts and businesses. In either case, a typical customer would likely have no trouble providing their own SSN or tax identification number, allowing them to get past the choke point and receive services. Additionally, this number can only be called between the hours of 7 a.m. and 8 p.m., Central time.
Overall, I was impressed at how seriously Experian takes its customer security, even for the technical support department. There's almost no risk of information falling into the wrong hands because the system won't let you get past two menus without entering sensitive personal information in the form of your SSN or tax identification number.
Because of that, customer service reps aren't wasting time with callers who don't need specific help. That can go a long way toward limiting wait time, and with a number like this, the people who are calling likely don't have much time to waste. This kind of setup ensures anyone who needs it can get help quickly and won't have to spend more time than necessary in a stressful situation.
I wouldn't recommend using this number unless you're ready to provide your SSN, as it won't be of any help without that.
This Experian phone number is ranked #8 out of 8 because 258,954 Experian customers tried our tools and information and gave us feedback after they called. The reason customers call 800-854-7201 is to reach the Experian Technical Support department for problems like Correct Reporting, Cancel Subscription, Remove Credit Freeze, Account Access, Refund a Charge. As far as we can tell, Experian has call center locations in Bulgaria or UK or Texas or Illinois and you can call during their open hours Mon-Sat 7am-8pm, Sun 7am-7pm CST. Experian has 8 phone numbers and 10 different ways to get customer help. We've compiled information about 800-854-7201 and ways to call or contact Experian with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Experian at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-854-7201. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Experian Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Experian Once on the phone with Experian's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-854-7201 is Experian's #8 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-493-1058 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Experian help by calling them, is that other customers give their customer support at this number a 31% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.