Experian Fraud & Identity Theft Phone Number

What It's Like to Call Experian Phone Number 888-397-3742

By Christian Allen

Jan 4, 2024

Calling this number initially seems like you're hitting a choke point from the opening minute, given how Experian has set up its automated system. However, there is a way to get some information from this number, even if you're not willing to enter personal information.

When calling this number, you're taken to the Experian automated menu, which says you can either select your personal account or a business account. If you choose the personal account, you're asked to enter your Social Security Number to confirm your identity. However, should you decline three times, the system will say that to best serve you, it needs to confirm your identity and ask you if you'd like to go back and do that. If you say no again, the system will take you to a different menu where you can request information by telling the system the purpose for your call.

Upon hitting this menu, I said "credit report", which the system did not understand. I had to switch to "credit score" to get the system to cooperate. Once it did, I was told it could do one of two things for me. It could either provide me with a step-by-step procedure of instructions so I could request a credit report by mail, or, it could give me the website link so I could see what I needed to do for myself.

I asked for the website link, and the system provided me with the address needed to find out how I could contact Experian by methods other than phone to get my credit score. At this point, the system told me I could go back to the main menu if I had another question, or I could end the call there. I opted to end the call.

Overall, I thought this was an excellent way to set up the automated system and ensure it still offers value to people who don't want to give out their Social Security Number or other sensitive information over the phone. Most people who call Experian will have no issues, but for a few, there might be some trepidation. Given the nature of what Experian does, it's vital to protect that kind of information, so this system offers a good compromise between Experian's obligation to protect its data and its desire to help its customers.

Offering two ways to get information about different things Experian does helps ensure that customers of all kinds are taken care of here. If you want to use an old-school way to get information, you can. If you'd rather get to the website quickly, you also have that option. Based on this experience, I'd have no issues using this number to contact Experian if I needed assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Experian's 888-397-3742 Fraud & Identity Theft Number

This Experian phone number is ranked #2 out of 8 because 258,954 Experian customers tried our tools and information and gave us feedback after they called. The reason customers call 888-397-3742 is to reach the Experian Fraud & Identity Theft department for problems like Correct Reporting, Cancel Subscription, Remove Credit Freeze, Account Access, Refund a Charge. As far as we can tell, Experian has call center locations in Bulgaria or UK or Texas or Illinois and you can call during their open hours Mon-Fri 6am-8pm, Sat 8am-5pm PST. Experian has 8 phone numbers and 10 different ways to get customer help. We've compiled information about 888-397-3742 and ways to call or contact Experian with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Experian

Calling Experian at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-397-3742. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Experian Fraud & Identity Theft agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Experian Once on the phone with Experian's Fraud & Identity Theft department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Experian in General

While 888-397-3742 is Experian's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-493-1058 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Experian help by calling them, is that other customers give their customer support at this number a 74% score for their communication skills and a 56% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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