Experian Illinois Corporate Office

Phone Number & Getting a Rep

Experian Illinois Corporate Office number

224-698-5600
Calls Illinois Corporate Office·See main phone number & contact info
Q:

How do I talk to a human at this Experian number?

A:Calling this Experian number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm PST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Experian Illinois Corporate Office?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Experian customer service contact information

This is the #5 most popular Experian phone number out of 8. Click above to go back to the main customer service number and other contact information, including Experian email addresses, twitter handles, and live chat options.

More Experian Customer Phone Numbers

Customer Service

800-493-1058
Main phone number · Toll-free · Mon-Fri 8am-5pm PST · Press 2 then 2 then 1 then 3 · Please say or enter your social security number.

Fraud & Identity Theft

888-397-3742
Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number.

Business Accounts

888-243-6951
Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.

California Corporate Offices

714-830-7000
Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Business Accounts

800-831-5614
Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.

Fraud Detection

877-870-5640
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

Technical Support

800-854-7201
Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Experian number should go right to a real human being
Here is how our research team describes the way the Experian phone system greets you: If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.
In fact, much of this information on this page is superfluous because this Experian phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Experian operates the call center for this 224-698-5600 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 43,159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 43,159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Experian is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Experian Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 3, 2024

This appears to have once been a number Experian used to help customers, but it's no longer offering consumers any assistance. Instead, it appears to have switched over to a private line within Experian or have otherwise been changed to an Experian number that doesn't offer anything to consumers.

When I called this number, I got an automated message saying if I wanted assistance, I could either go onto Experian's website or could call 1-888-397-3742. To find out about Experian's products, the system recommended visiting the website, while suggesting the phone number for help with my personal credit report or score. The system then hung up automatically, giving me no way to further interact with this number.

A check of this number reveals that Experian apparently is not advertising it for anything, and it appears that the building where Experian was previously housed, and has since been sold off to other interests. This number apparently used to serve as the main point of contact for Experian's Illinois offices, which were located in Schaumburg. However, Experian sold their Schaumburg offices in 2023, and it appears that this number is one of the few things remaining from the completion of that sale.

Experian itself no longer lists this number anywhere on its site. It can still be found and its connection to Experian discovered, but only if the person asking is highly determined in their search. You can't use this number for any purposes; you've simply wasted your time unless you're trying to get the contact information for Experian.

To its credit, this phone number does offset one of the single biggest problems that customers face when calling a company: not leaving a phone number or other contact information to get to the new area for contact. It might be a waste of time for consumers, but it does show how quickly people can go through information and how what you might have done once to solve a concern might not work the same way.

But that's not enough to recommend using this number. Anyone dialing it might find value in getting the new number or a specific online address that saves them time once they've written it down. Otherwise, there isn't any benefit to attempting to use this number. The average person wouldn't even have used it for any purpose before the change of the Experian organization; now it's completely unhelpful for anyone at all.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Experian's main customer service phone number
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