Equifax Phone Number

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Customer service
  • Calls Equifax's Customer Care department
  • The average hold time is 19m
  • The current wait is approximately 41m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, and Credit Score Change.
  • Reach a live Equifax agent: Direct to human, just wait
  • What you hear when you call: In a few words, tell me how I can help you today?

Calling Equifax Customer Care at 800-846-5279

Nov 13, 2023

Equifax's 800-846-5279 phone number is actually the customer service number for consumers. The difference between this number and the company's business number is that this one doesn't ask you whether you're getting help for a consumer or business account. Instead, it assumes you're getting assistance for a customer account without asking and takes you right into the main menu for the automated system.

Going through the automated system is a fairly simply process, although you do need to speak clearly at all times. The system will pick up on any stray noises, like it did when it asked me if I wanted to converse in English or Spanish and immediately cut off due to other noise. The system also initially couldn't recognize whether I wanted to check my credit score or report a credit issue, and I had to cycle through several sections before it was able to get me to the right spot.

Fortunately, the system has plenty of options and makes it easy for you to find the right one, even if it mishears what you would like to select at first. After scrolling through, I was able to ask for a credit report, and the system told me how to request it and what my delivery options were.

I asked for a credit report via Equifax to be sent through the mail, and the system brought me to the menu where I'd need to answer personal questions to continue onward. At this point, I ended the call rather than provide any identifying information.

Overall, I think this phone line functions well enough to provide basic instructions to anyone who needs it. I think the system gives customers easy access to answers for any questions they may have, and it doesn't waste time addressing a mistaken call trying to reach another branch of Equifax. This automated system recognizes that the average caller is going to have a limited window in which to call the company and will likely need to get help quickly with an important credit issue.

I would prefer that the system wasn't quite as sensitive to outside noises and was a little better at recognizing what's being said, but for the most part, it does the job well. That said, if you're unwilling to enter personal information, this number won't offer much help. I would only use this number if you're ready to provide that information.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I received this alert from Equifax today:*Alert: Inquiry on your Equifax Credit Report...
I sent in my documentation proving my identity months ago and I am still unable to acce...
I need to check for any suspicious credit activity
Credit scores are not available. New foreign students cannot build their credit histor...
Citibank declined my application and said my credit score was accessed too many times...
talked to citi bank and my application was denied. Citi bank said my credit score was c...
went in to equifax to get my credit report and the personal information was my husban...
Credit freeze needs to be lifted
Credit freeze is not lifted
Verify identity for online access.
Need to get to a person about adding info added to an existing credit dispute
IRS verification on my card
it’s verification in my credit card
i cannot log into my Equifax account
Speak with someone about Identity Theft

Equifax Customer Phone Number 800-846-5279 - Stats

Phone number to dial800-846-5279
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Care
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait19 minutes
Current wait41 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, email, facebook, web
Quality of communication47%
Quality of help82%
Customer votes78,487
Information last updatedTue Nov 28 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Equifax's Best Toll-Free/800 Customer Phone Number

This is Equifax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax agent. This phone number is Equifax's Best Phone Number because 187,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-846-5279 include Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change and other customer service issues. The Equifax call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Equifax has 13 phone numbers. It's not always clear what is the best way to talk to Equifax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Equifax?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Equifax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Equifax, including live chat and email and their website / help desk and through Facebook / Messenger. Visit our Equifax Customer Service page for more information.
Equifax Customer ServiceEquifax Call-back Service

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