There are several reasons one might call Equifax's customer service number. For example, an individual might learn that they have negative information on their credit report and contact Equifax to correct it. Equifax also provides credit monitoring and other services that consumers find helpful. I called their 877-474-8273 customer service number to determine how much credit monitoring would cost.
As with most companies' customer service lines, an automated voice response system answered. It thanked me for calling Equifax Global Consumer Solutions. It allowed me to choose to hear the information in Spanish if needed. After taking me through a menu of options to get help with fraud alerts, disputes and other issues, the system prompted me again to make a selection. I decided that rather than make a choice, I would continue holding to see if that would get me to an agent, and it worked. The system connected me with an agent.
A friendly agent greeted me with, "Thank you for calling Equifax." I asked her how much it costs to get credit monitoring. She told me she could set up the service if I had a promo code (due to a data breach). I did not have a promo code. Without a promo code, she said I would need to pay for the monitoring. She told me I could get complete monitoring for $19.00 per month and that I needed to create an account on Equifax. She also told me I could sign up for the service online. Once we completed our business, I thanked her for her help and ended the call.
This call may have gone longer had I selected a specific option. Based on my experience with customer service lines, it made no sense to me to stay on the line, listening to another lengthy menu. I took my chances, and a customer service associate answered.
Overall, I would rate my experience with this Equifax customer service number above average. Rather than hanging up in the middle of the call, the system connected me to a human who provided the information I needed. Since my question was straightforward, the agent did not need to collect my personal information. She asked me one question, and when that situation did not apply, she advised me of my options. I appreciated the agent's directness and efficiency after the initial encounter with the voice response system. I wouldn't have been as happy with the results if I stayed in the automated menu loop.
This Equifax phone number is ranked #12 out of 13 because 187,800 Equifax customers tried our tools and information and gave us feedback after they called. The reason customers call 877-474-8273 is to reach the Equifax Credit Watch Gold department for problems like Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. As far as we can tell, Equifax has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Equifax has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 877-474-8273 and ways to call or contact Equifax with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Equifax at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-474-8273. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Equifax Credit Watch Gold agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Equifax Once on the phone with Equifax's Credit Watch Gold department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 877-474-8273 is Equifax's #12 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-846-5279 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Equifax help by calling them, is that other customers give their customer support at this number a 38% score for their communication skills and a 81% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.