When you call Equifax, you spend the first half of your call feeling like you are being talked to instead of helped. That's because almost the first five minutes of the call involve listening to recordings you cannot skip that have nothing to do with your phone call. The recording might be helpful for a few select people, but for everyone else, it is a waste of time, and I'm not sure why they don't just make them into options on the call directory. This was possibly the worst part of calling the company.
I expect to spend time on hold, but I don't appreciate it taking me almost ten minutes to actually get to the hold line. All I wanted to do was check on the status of a dispute I had, but with a customer service agent, because I had a few facts that I wanted to add. For a company that deals with credit disputes, this shouldn't have been a complicated task. However, they turn it into a hassle for the consumer, and I don't appreciate that very much.
When you first call, the company greets you, and then you have to listen to a long spiel about how to add a note to your file if you were financially impacted by COVID-19. This is odd because the pandemic is over, and it seems that could be removed at this point. Then you have to listen to something about privacy and the company and then another long speech about how you can go online to get answers to a lot of support questions. If I wanted to go online,, I would not have called them in person.
Finally, I got a voice assistant who asked me to say a few words about what I needed, and while it picked up that I needed help with a dispute, it still sent me to a directory that included a lot of options to choose from. I navigated through two directories, and then it gave me the option to talk to a customer service agent by pressing 0, but first, I had to give the robot a lot of personal information. I wonder just how carefully they keep that information since I could have been calling from any public location. Finally, I got to a hold line, but then I waited almost half an hour to talk to someone. The agent was able to help me, but I feel like the entire process could have been better.
This Equifax phone number is ranked #6 out of 13 because 187,800 Equifax customers tried our tools and information and gave us feedback after they called. The reason customers call 888-766-0008 is to reach the Equifax Fraud Alert department for problems like Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. As far as we can tell, Equifax has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Equifax has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 888-766-0008 and ways to call or contact Equifax with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Equifax at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-766-0008. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Equifax Fraud Alert agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Equifax Once on the phone with Equifax's Fraud Alert department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 888-766-0008 is Equifax's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-846-5279 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Equifax help by calling them, is that other customers give their customer support at this number a 41% score for their communication skills and a 38% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.