This is meant as the business number for Equifax, but it can still be used for personal account information if you're willing to provide personal information. When I called, I was asked to select 1 for personal and 2 for business questions.
I chose 1 and was asked to choose my language. I was then asked if I wanted to add a short statement to my credit report saying that COVID-19 impacted me or if I had questions about the recent data breach settlement. If neither applied to me, I could stay on the line to speak to the automated system.
I asked the automated system for a copy of my credit report, which it initially misinterpreted as asking to correct errors in my credit report. I said that wasn't correct, and it went through its full menu of possibilities before getting to my credit report as a possibility. I chose that, and the system told me it could send me a credit report through AnnualCreditReport.com or from Equifax directly.
I opted for the latter, and the system said it would be able to do that as long as I entered a few personal questions to prove my identity. Not willing to do this, I ended the call there, as I didn't want to risk doing anything that could end up with my credit report for real.
Overall, I think this is an extensive system that gives consumers plenty of options for getting real assistance. Given that they said I could add a statement to my credit report, it seems like this can be used to speak to a customer service representative. If that's the case, this would be an excellent system, as it gives several options through the automated menu before branching out into more nuanced help.
The system did have some problems with understanding me, but to its credit, it did correct for this by taking me back to a full menu that could find where my issue was. When I got into the menu, I was able to quickly navigate through everything and get to the section where the automated system could connect me with a representative. Had I been willing to enter my personal information, I believe the system would have been able to offer more helpful details.
Because of the need to enter personal details, I would only recommend doing this if you're ready to speak to Equifax about your credit report. If not, I'd say the risk of giving out too much information is too high.
This Equifax phone number is ranked #11 out of 13 because 187,800 Equifax customers tried our tools and information and gave us feedback after they called. The reason customers call 888-407-0359 is to reach the Equifax Business Support department for problems like Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. As far as we can tell, Equifax has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Equifax has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 888-407-0359 and ways to call or contact Equifax with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Equifax at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-407-0359. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Equifax Business Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Equifax Once on the phone with Equifax's Business Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 888-407-0359 is Equifax's #11 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-846-5279 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Equifax help by calling them, is that other customers give their customer support at this number a 56% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.