Equifax Member Services Phone Number

  • Calls Equifax's Member Services department
  • On average, callers wait 19 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9am
  • Some common reasons that visitors to GetHuman call Equifax include Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, and Credit Score Change.
  • Get a real live human at this number: Direct to human, just wait
  • When you call Equifax and their automated voice system picks up, you hear: In a few words, tell me how I can help you today?
  • This is not the most popular Equifax phone number (it's ranked #9). Most customers call 800-846-5279 for support: Click here for best option

What It's Like to Call Equifax Phone Number 877-784-2528

Nov 9, 2023

Calling Equifax took a bit of time, and required some backtracking throughout the phone call, but it wasn't impossible. All I can say is that if you need to actually talk to someone at Equifax and not just look up a case number, be prepared to spend some time on the line. I spent nearly ten minutes just getting through all the choices and listening to random speeches that had nothing to do with my phone call. 

It feels as if they tried to put as many disclaimers as possible into the first few minutes of the call, but these situations had nothing to do with my phone call, and I was forced to listen through them. Also, I don't need to be directed to go to the website for support options. The only reason someone calls a phone line is for real-life support, and I didn't appreciate that either. 

I can appreciate that Equifax probably gets a lot of phone calls from customers with fraud issues, credit disputes, and similar issues, but that doesn't mean they can cut corners on customer service. There has to be a better way to serve the majority of people than this. 

When you call them, you get a standard greeting followed by a random note that says, "To add a short statement to your Equifax credit report noting that you have been financially impacted by the COVID-19 pandemic, remain on the line to talk to a customer representative." Given the pandemic is now considered over, this seems like a message that could probably be removed. 

Shortly after this is another recorded message about going to their online website, which I mentioned earlier. It was too lengthy to write out, but it was detailed and boring. Then, a different voice says, "If you have a question about the 2017 data breach settlement, say settlement or press 9." There is a long pause, and a fourth voice jumps in and says, "Okay, let's get started; in a few words, tell me how I can help you today?" I said freeze my account. It said something about how I wanted to dispute an account. I said no, and then I got a new menu. It all seemed a bit discombobulated, but I went with it and waited and finally got some real options. 

The options were, "For Equifax security freeze, say freeze or press 1. For fraud alerts or active duty reports, say alerts or press 2. For your Equifax credit report or credit score, say report or press 3. To dispute an Equifax report, or dispute a pending status, press 4. For anything else, say other or press 5." I pressed 1, and it said that it had to gather information from me before connecting me to a customer service agent. I had to give it my social security number, address, phone number, and zip code. This made me slightly uncomfortable, but not as much as the 15-minute wait to talk to someone after that. If I had to call Equifax again, I would, but I would avoid it if I could. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Other customers got on the phone recently because:

Card. Locked. I need. New. Pin. They. Are. Saying. **. Numbers. On. My. Card. Are. Not. Valid
I need. Card. Unlocked. They. Keep. Saying. My. **. No. On. My. Card. Is. Not. Valid
**. Card. No. They. Say. Is. Not. Valid. I need. To. Change my. Pin
Issues with credit report for home loan.
Issues with credit report for home loan
On **********, CITICARDS CBNA reported a balance change on your account at or above the...
Trying to see if my information is being updated
I am now almost one month asking to share the pdf of credit report.*They are sending li...
I was filling out a application on the phone and you all stopped my application and tol...
I am a victim of identity theft and I would like to freeze my credit for all * bureaus...
Unable to sign in to myEquifax account. Continues to loop msg stating email and passwor...
Kenneth J Rowell Jr***** Chipmunk Ct*Bear, DE, ******K*****@***.com...
I signed up for an account with Equifax. They could not complete my registration onlin...
I have an old credit card with a **K credit limit, and just got a new card (both with s...

Equifax Member Services Phone Number 877-784-2528 - Info & Statistics

Phone number to dial877-784-2528
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMember Services
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanDirect to human, just wait
Average wait19
Current wait42
Rank (among phone numbers)9
Rank (overall)13
Alternate methodsphone or chat or email or facebook or web
Quality of communication51%
Quality of help59%
Customer votes34,399
Best phone number800-846-5279
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Equifax's 877-784-2528 Member Services Number

This Equifax phone number is ranked #9 out of 13 because 187,800 Equifax customers tried our tools and information and gave us feedback after they called. The reason customers call 877-784-2528 is to reach the Equifax Member Services department for problems like Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. As far as we can tell, Equifax has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Equifax has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 877-784-2528 and ways to call or contact Equifax with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Equifax

Calling Equifax at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-784-2528. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Equifax Member Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Equifax Once on the phone with Equifax's Member Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Equifax in General

While 877-784-2528 is Equifax's #9 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-846-5279 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Equifax help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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