H&R Block Member Services

Phone Number & Getting a Rep

H&R Block Member Services number

888-313-9885
Toll-free·Calls Member Services·See main phone number & contact info
Q:

How do I talk to a human at this H&R Block number?

A:Press 0, then press 0
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to H&R Block Member Services?

A:The average hold time is 38 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All H&R Block customer service contact information

This is the #3 most popular H&R Block phone number out of 3. Click above to go back to the main customer service number and other contact information, including H&R Block email addresses, twitter handles, and live chat options.

More H&R Block Customer Phone Numbers

Customer Service

800-472-5625
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then wait on the line through the second menu · Please tell me what I can do for you.

Technical Support

888-482-9288
Toll-free · Mon-Fri 7am-7pm CST · Keep pressing 0 · Please tell me what I can do for you.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this H&R Block phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then press 0

What are the hours and when should I call?

H&R Block operates the call center for this 888-313-9885 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,354 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H&R Block phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H&R Block staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call H&R Block is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,354 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call H&R Block is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that H&R Block staffs the call center well on Wednesday.

Calling this H&R Block Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 9, 2023

I have been struggling to get back into my H&R Block account, but I needed to get to some old taxes because I got audited. Therefore, I knew it was time to break the ice and do it, but I am not handy at the computer (which is probably how I ended up audited in the first place), so I figured I would just get a call to get help. Admittedly, there are probably a lot of people who end up calling H&R Block for the same reason. There are so many issues that can arise with the internet and taxes; I bet the company gets a lot of phone calls. 

This is probably why I eventually shifted to a virtual assistant, but in the end, I didn't mind. I thought I would end up needing to talk to a customer service representative, but I was able to troubleshoot quite well with the bot. The only thing I would complain about is that this number didn't actually work. I called it, and it just kept ringing endlessly. Either it is a dead line, or something was going on with the phone lines at H&R Block. However, I went online and found a second number, 1-800-472-5625, which worked wonderfully.

An automated voice answered and said, "Thank you for calling HR Block. This call may be recorded for quality assurance. I can help you with things like login issues, refund status, and get a copy of your return." I then replied, "login issues," and it said that it could help me and to please let it know if I needed help with an online tax preparation account or a different account. I chose the online account option. 

The voice assistant said, "I can help you access your account. Before we get started, are you locked out now?" I said no, and it asked if I was able to get online. I answered yes, and the next instruction was, "Open a browser and go to account.hr.com. This will bring up a login page. Click, forgot password. Let me know when you are ready for the next step." 

It went on like this for a while, and I was on the phone with the virtual assistant for about ten minutes, but the time could be shorter for those who can follow instructions online faster. In the end, I was able to get back into my account and access my tax records, so it worked out just fine. I'm not sure how I would have gotten to an agent if I actually needed one, but this worked out surprisingly well. In some ways, the bot may have been clearer than outsourced customer service. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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