H&R Block Customer FAQ

Yes, H&R Block offers refund advance loans. These are interest-free loans that provide early access to your tax refund. Availability and terms may vary, so check with your local H&R Block office for details.

It's possible you might be experiencing a technical issue with your card. Here are a few basic troubleshooting steps you can try. First, ensure that your card is activated because some functions may not work if the card is inactive. Secondly, check if you are using the correct pin as incorrect entries can block access to card information. Finally, your card might be damaged, in which case, you may need to get a replacement. If these steps don't resolve the problem, the issue may need to be addressed by customer service. There's a link to the most up-to-date contact information right here on this page that you are viewing.

There could be several reasons why you're unable to withdraw cash from your Emerald Card at an ATM. It could be due to a daily limit that has been exceeded, insufficient funds in your account, or an issue with the ATM itself. It's also important to note that not all ATMs accept the H&R Block Emerald Card. Make sure you're using an ATM that accepts Mastercard. If you're still experiencing difficulties, it might be due to a temporary hold or issue with your account, which would need resolution from H&R Block. Always remember, it is crucial to keep track of your balance to avoid inadequate fund situation.

H&R Block strives to make sure your taxes are done right. However, if you are unhappy with the service you received, you can file a complaint directly with H&R Block. Contact your local office or the tax professional who assisted you and explain the situation. If you can't get resolution through this channel, escalate your complaint to a district or regional manager. H&R Block takes client feedback very seriously and will work to resolve any issues you may have with your taxes. Please note, H&R Block also offers a Guarantee that may cover any interest and penalties that result from a preparer's error.

We're sorry to hear about your issue. Unfortunately, once your tax refund is issued by the IRS and sent to an incorrect card, H&R Block doesn't have the ability to redirect or transfer it to a different card. The best course of action would be to contact the card provider or financial institution where the incorrect card is registered to see if they can assist. Please remember for future filings to carefully check your account information to ensure it is correct.