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H&R Block Customer FAQ

Top Answers & How-to Guides

What is H&R Block's Phone Number?

The question we are asked most often is about how to talk to H&R Block customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Checking Account and Routing Number with H&R Block?

Filers who are unsure of which checking account they used to file their income tax for a refund can call H&R Block directly or the...

How Do I Report My Emerald Card Lost or Stolen?

As an authorized user, you can report your Emerald Card lost or stolen by contacting customer support directly. Alternatively, you...
Ask any question you have about H&R Block customer service, get an answer now.

Recent H&R Block Customer Questions

My card won't let me check my balance

It's possible you might be experiencing a technical issue with your card. Here are a few basic troubleshooting steps you can try. First, ensure that your card is activated because some functions may not work if the card is inactive. Secondly, check if you are using the correct pin as incorrect entries can block access to card information. Finally, your card might be damaged, in which case, you may need to get a replacement. If these steps don't resolve the problem, the issue may need to be addressed by customer service. There's a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 31, 2024 4:44 PM

Why cant withdraw cash from my emerald card at a atm?

There could be several reasons why you're unable to withdraw cash from your Emerald Card at an ATM. It could be due to a daily limit that has been exceeded, insufficient funds in your account, or an issue with the ATM itself. It's also important to note that not all ATMs accept the H&R Block Emerald Card. Make sure you're using an ATM that accepts Mastercard. If you're still experiencing difficulties, it might be due to a temporary hold or issue with your account, which would need resolution from H&R Block. Always remember, it is crucial to keep track of your balance to avoid inadequate fund situation.
Asked Apr 30, 2024 6:41 AM

my tax preparer made a mistake on my taxes and I need to file a complaint

H&R Block strives to make sure your taxes are done right. However, if you are unhappy with the service you received, you can file a complaint directly with H&R Block. Contact your local office or the tax professional who assisted you and explain the situation. If you can't get resolution through this channel, escalate your complaint to a district or regional manager. H&R Block takes client feedback very seriously and will work to resolve any issues you may have with your taxes. Please note, H&R Block also offers a Guarantee that may cover any interest and penalties that result from a preparer's error.
Asked Apr 23, 2024 6:46 PM

Refund sent to wrong card and want it transferred to the card I have currently

We're sorry to hear about your issue. Unfortunately, once your tax refund is issued by the IRS and sent to an incorrect card, H&R Block doesn't have the ability to redirect or transfer it to a different card. The best course of action would be to contact the card provider or financial institution where the incorrect card is registered to see if they can assist. Please remember for future filings to carefully check your account information to ensure it is correct.
Asked Apr 12, 2024 2:45 AM

Cannot contact tax representative for copies of my tax return

If you need a copy of your tax return, you can access it through your MyBlock account if you used H&R Block's online services. If you used an office location, you should return to that specific office to request a copy. Keep in mind that fees may apply for this service. If you can't get to the original office, you can request a copy by mail from the IRS. Please note that it will take time to receive and there may be fees attached to this service as well. As a rule, always keep your own copies of tax returns for future reference.
Asked Apr 9, 2024 7:40 PM

Help me with my H&R Block customer service issue

Refunds and Payments

How Do I Get a Refund from a Purchase on H&R Block?

The three ways below are the best approach to getting a refund from a purchase on H&R Block. H&R Block Advisors provides a year-round...

How Do I Track My Refund from H&R Block?

Once you file for your tax refund via H&R Block, the processing time may vary according to several factors, including the method you...

How Do I Pay My Taxes with H&R Block?

H&R Block is arguably one of the prominent tax service providers in the US, a status that could've been elusive without having reliable...

Tax Filing Process

How Do I File My Personal Tax Returns with H&R Block?

You can file your federal and state tax returns with H&R Block whether you are a student, a parent or an employee. However, you need...

How Do I File My Taxes with H&R Block?

You can file your federal and state tax returns with H&R Block whether you are a student, a parent or an employee. However, you need...

How Do I Request an Extension to File My Taxes with H&R Block?

Customers who use H&R Block and need to file an extension will have to follow certain steps both online and via mail, depending on...

How Do I View My Past Tax Returns with H&R Block?

This article describes how to view tax returns that you have done with H&R Block. Instructions are provided for viewing the returns...

How Can I Print My Tax Return from H&R Block?

You can print your tax return from H&R Block in a few steps. With H&R Block, you can also print prior-year returns. If you need help,...

Account and Security

How Do I Find My Checking Account and Routing Number with H&R Block?

Filers who are unsure of which checking account they used to file their income tax for a refund can call H&R Block directly or the...

How Do I Report My Emerald Card Lost or Stolen?

As an authorized user, you can report your Emerald Card lost or stolen by contacting customer support directly. Alternatively, you...

How Do I Reset My H&R Block Password?

A step-by-step guide to resetting your H&R Block password. With 6 simple steps, you can easily reset your H&R block password and access...

H&R Block Services

Will My Stimulus Check Be Put on My H&R Block Card?

Filers who use H&R Block for their tax preparation and receive a tax refund on an H&R Block card can expect to receive their stimulus...

How Do I Contact H&R Block with a Tax Question?

If you have a tax question, you can speak to an H&R Block customer representative who will be able to offer help and advice. The company...

What Are the Pros and Cons of Using H&R Block?

This article discusses H&R Block's online tax preparation assistance software. It is meant to help you make a tax software purchase...

Does H&R Block Get You the Biggest Refund?

H&R Block has software on their website that allows you to complete your tax return easily. Many individuals and businesses have found...

What is the cost of using H&R Block services?

The cost of using H&R Block services varies depending on the complexity of your tax situation. H&R Block offers a range of tax preparation...

Can I file my state taxes with H&R Block?

Yes, you can file your state taxes with H&R Block. H&R Block provides comprehensive tax services, including state tax filing assistance....

Do I need to pay upfront for H&R Block services?

No, you do not need to pay upfront for H&R Block services. At H&R Block, we understand the importance of providing convenient options...

Can H&R Block assist with business taxes?

Yes, H&R Block offers comprehensive assistance with business taxes. Our experienced tax professionals are well-versed in the complexities...

What tax forms does H&R Block support?

H&R Block supports a wide range of tax forms to ensure the accuracy and completeness of your tax filing. Whether you're an individual...

Tracking Information

How Do I Track My Tax Return with H&R Block?

If you have filed a tax return through H&R Block, you'll want to check the status frequently to see if there are any updates. Keep...
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