KeyBank Customer Service

Phone Number & Contact Info

KeyBank's Best Phone Number

Toll-free·Calls Customer Service·Most popular KeyBank number

How do I talk to a live human at KeyBank?

A:Put in the last 4 digits of your Social Security number, then press 0. Next, press 6.

Does KeyBank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

KeyBank Customer Phone Numbers

ID or Password Reset Customer Service

Toll-free · 24 hours, 7 days · Press 2, then 2 for Online Account reset · Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.

Small Business Customer Service

Toll-free · 24 hours, 7 days · Press 0, then #. For Pension information · Business banking automated system: press 1, Key navigator support: press 2, Key capture: press 3, Question on PPP or loans portal: press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this KeyBank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Put in the last 4 digits of your Social Security number, then press 0. Next, press 6.
Here is how our research team describes the way the KeyBank phone system greets you: Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.
Below are some clips we've found from KeyBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Or to enter an account or card number, press zero. Please enter the last four digits of your Social Security number."
Excerpt from a call with KeyBank
Monday, April 15, 2024 8:52 PM

What are the hours and when should I call?

KeyBank operates the call center for this 800-539-2968 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KeyBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KeyBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call KeyBank is Saturday. The most busy day to call is Monday, which averages 283% more phone calls by comparison. Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call KeyBank

In summation, the best day to call KeyBank is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that KeyBank staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call KeyBank

If you have time to do a bit of reading before you call KeyBank, we recommend you read over some of our problem-specific articles.

Can I access my KeyBank account online?

Yes, KeyBank provides online banking services, allowing customers to access and manage their accounts remotely. With KeyBank Online, you can conveniently view your account balance, transaction history, and open new accounts from any device with internet access. This secure platform allows you to transfer funds between accounts, pay bills, set up alerts, and even manage your investments. Mobile banking options are also available through KeyBank's app, providing flexibility and convenience on the go. Moreover, KeyBank's online banking ensures robust security measures to protect your confidential information, including encryption technology and multi-factor authentication. By accessing your KeyBank account online, you can easily handle your financial transactions, saving time and effort.

What are the requirements to open a KeyBank account?

To open a KeyBank account, you need to meet a few simple requirements. Firstly, you must be at least 18 years old and have a valid Social Security number or Tax Identification Number. You will be required to provide a current government-issued ID, such as a driver's license or passport. Additionally, you will need to provide proof of your physical address, which can be done with a utility bill or lease agreement. KeyBank may also require you to make an initial deposit into your account. Lastly, if you are opening a joint account, both parties must meet these requirements. These measures ensure compliance with banking regulations and help protect you and others from fraudulent activities.

What is KeyBank's routing number?

KeyBank's routing number is 041001039. This nine-digit code is essential for various banking transactions, including direct deposits, wire transfers, and electronic payments. It represents the specific KeyBank branch where an account is opened. Routing numbers are based on the geographical location of the branch, allowing for accurate identification and efficient processing of funds. When initiating transactions or setting up automatic payments, it is crucial to provide this routing number along with the account number to ensure seamless financial operations. KeyBank's routing number can be found on the bottom left corner of checks or by contacting the bank directly.

Top KeyBank customer service problems

Click the link above to get answers to just about any KeyBank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to KeyBank, and their purpose. Are any of these similar to the reason you are trying to call?
Checking account balance inquiry: "Hey. I was calling to see what is the balance in my checking account."
- From a call lasting 6m 30s , Mar 30, 2024 10:57 PM
Issue with husband's transaction: "My husband took $690 out of the KeyBank and put it on the Cash App, which was not supposed to happen."
- From a call lasting 11m 5s , Mar 7, 2024 10:06 PM
Unauthorized charges on credit: "I calling about some money that is taken from my account, it's from my credit."
- From a call lasting 11m 43s , Feb 17, 2024 11:00 PM
Early paycheck cancellation: "I don't want to get paid early on Tuesday, I want it on Thursday."
- From a call lasting 9m 50s , Feb 13, 2024 10:22 PM

More KeyBank Customer Service Contacts

There are of course other ways to contact KeyBank customer service besides the phone. Below we list the best ones, by medium.

KeyBank Customer Service Live Chat

key.com - Customer Service
Use this link to start a live chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, KeyBank provides this option.

KeyBank Customer Service on X (formerly Twitter)

twitter.com/KeyBank_Help - Customer Service
Use the link to connect with customer service through Twitter
KeyBank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

KeyBank Customer Help Desk / Web Support

key.com - Customer Service
Online customer service support
As a last, sometimes only, resort- KeyBank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is KeyBank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KeyBank agent. This phone number is KeyBank's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-539-2968 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call KeyBank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, KeyBank has 3 phone numbers. It's not always clear what is the best way to talk to KeyBank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for KeyBank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KeyBank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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