KeyBank ID or Password Reset Customer Service

Phone Number & Getting a Rep

KeyBank ID or Password Reset Customer Service number

800-539-1539
Toll-free·Calls ID or Password Reset Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this KeyBank number?

A:Press 2, then 2 for Online Account reset
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to KeyBank ID or Password Reset Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All KeyBank customer service contact information

This is the #2 most popular KeyBank phone number out of 3. Click above to go back to the main customer service number and other contact information, including KeyBank email addresses, twitter handles, and live chat options.

More KeyBank Customer Phone Numbers

Customer Service

800-539-2968
Main phone number · Toll-free · 24 hours, 7 days · Put in the last 4 digits of your Social Security number, then press 0. Next, press 6. · Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.

Small Business Customer Service

888-539-4249
Toll-free · 24 hours, 7 days · Press 0, then #. For Pension information · Business banking automated system: press 1, Key navigator support: press 2, Key capture: press 3, Question on PPP or loans portal: press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this KeyBank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 2 for Online Account reset
Here is how our research team describes the way the KeyBank phone system greets you: Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.
Below are some clips we've found from KeyBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling KeyBank online banking department. In order to service your call more efficiently, and to ensure your call is routed to the correct area, please enter your KeyBank debit card number or another KeyBank account or card number, then press pound."
Excerpt from a call with KeyBank
Thursday, November 14, 2024 10:24 PM

What are the hours and when should I call?

KeyBank operates the call center for this 800-539-1539 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 846 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KeyBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KeyBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call KeyBank is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 846 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call KeyBank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that KeyBank staffs the call center well on Thursday.

Why call this KeyBank number?

Below is a sample of recent calls to KeyBank, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting debit card number: "I was wondering if there’s a way I could get the number that is on the card?"
- From a call lasting 5m 5s , Nov 14, 2024 10:24 PM

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