Zipcar Customer Service Issues

Hello. My name is Francisco Gabriel C. I recently applied to join Zipcar but was denied due to a declined payment card. I mistakenly transferred funds to the wrong account which caused this issue. When I called Zipcar to update my payment information, I was informed that I could not join anymore because of the initial declined card, which seems unreasonable. I'm seeking assistance to have my application reconsidered with the accurate payment details. I made a new attempt to reapply but was promptly rejected. I appreciate any help in resolving this matter.

I need to rent a vehicle for my trip from October 20th at 5 pm to October 21st at 10 am. I have been charged for two full days even though I won't have the car the entire time. Additionally, I'm unhappy about the $80 young fee when the website mentions hourly rates for lower prices. Can I get a better deal that reflects the actual time I will have the car and avoids the extra young driver fee?

I attempted to create an account using my school email, but mistakenly signed up for a regular membership instead of the university one. I want to cancel this and switch to the university membership, but now my university email seems to be locked. I am unable to sign up or log in with my university email. I need assistance in either creating a new account or gaining access to my existing one using my university email, as I keep getting an "account suspended" message when trying to log in.

I have been trying to call multiple times, but no one has answered. I had reserved a car from 12-3pm today, September 30th under the name Grace McGinley. When I arrived at 12, the car was not there because the previous driver was late in returning it. I suspect they didn't properly end their session as I couldn't unlock the car and get in. Despite trying to contact support, I couldn't reach anyone. I canceled my session and tried to rebook, but still couldn't unlock the car. I spent around $70 on a car I couldn't use. I am requesting a full refund for this inconvenience.

I discovered that my booking had been altered on the day of my reservation without my knowledge. The new vehicle only had a 32% charge, and the new pick-up location is a 30-minute trip from my place, significantly reducing my trip time. I made two calls for assistance, but after waiting 20 and 30 minutes respectively, both calls were disconnected. Since the change happened abruptly, I had no time to cancel or discuss the new arrangements. I hoped to discuss the option of extending my trip without extra charges due to the inconveniences caused by the new car and location. However, I am now deciding to cancel the reservation and request a full refund. I can provide screenshots and more details via email if needed.

I rented a car on 10/18 to visit family on Long Island. I returned the car less than 10 mins late due to traffic. This was my first late return and I didn't think to call since it was under 10 mins. Is there no grace period of at least 15 mins? It seems unfair, especially in NY where traffic delays are common. I'm frustrated by the charge, especially for a first offense. I got a notice about being considerate to other renters, but there were many available cars and no one waiting for ours. Please advise for the future, as this policy doesn't seem fair, especially for loyal members like me.

I have recently suspended my account, and now I am attempting to reactivate it so I can use a car over the weekend. Unfortunately, I am encountering issues when trying to reset my password. After receiving the reset link and attempting to create a new password, I keep encountering an error message stating, "We've hit a bump in the road, our website is down, try again in a few minutes." This has persisted after multiple attempts. I am eager to resolve this so I can access my Zipcar account for the upcoming weekend. Thank you for any assistance you can provide. My email for this account is [redacted]

I reserved a daily rate car for $[redacted].33, yet I was unexpectedly hit with a late fee even though I had it booked for the entire day. Strangely, the trip ended while I left the car briefly for dinner, though I did not end it myself. With all my belongings still inside, I ended up being charged a total of $[redacted].96. In order to retrieve my items, I had to rebook the car at an additional cost of $[redacted].33 for just one hour. I request a refund of $[redacted].96 for the extra booking forced upon me and the unjustified late fee as I had initially paid for the whole day.