Does EZ-Pass Massachusetts offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 25 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EZ-Pass Massachusetts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EZ-Pass Massachusetts phone number to document the phone system.
Here is how our research team describes the way the EZ-Pass Massachusetts phone system greets you: Please tell me what you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
Below are some clips we've found from EZ-Pass Massachusetts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to the Easy Drive Massachusetts program.
If you prefer to use keypad mode, say keypad mode or press star zero.
Thank you for calling Easy Drive Massachusetts.
Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts or by logging in at our web site w w w dot d z drive m a dot com.
For all other questions or concerns, you can go to our website w w the Massachusetts All Electronic please tell me what you're calling about."
Excerpt from a call with EZ-Pass Massachusetts
Monday, November 11, 2024 5:21 PM
They may ask you to enter information with the dial pad
"If you are familiar with our system, you can speak at any time.
I don't mind being in Thank you for calling pay by plate message I need your invoice or account number.
Please tell me what you have available.
Say invoice or account.
If you do not have your information, say you can now tell me your invoice number one digit at a time.
Is that correct?
You can see your invoice number one digit at a time.
Or please enter it on the keypad."
Excerpt from a call with EZ-Pass Massachusetts
Monday, April 8, 2024 12:46 PM
They may ask you to say or enter information
"You can see pay by plate, easy pass, or general information.
If you are familiar with our system, you can speak at any time.
I don't mind being interrupted. You can also
What type of general information are you looking for? There are several options.
Tell me if you would like hours and locations, cash payment locations, owe them an easy pass account, dispute a pay by plate transaction, appeal a nonpayment invoice, or if you received an invoice and are not sure why, say pay by plate invoice.
At any time, you can say main menu, previous menu, repeat, or customer service."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, June 19, 2024 5:28 PM
The first phone menu
"Welcome to the Easy Drive Massachusetts program.
Thank you for calling Easy Drive Massachusetts.
Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts or by logging in at our website, w w w dot easy drive m a dot com.
For all other questions or concerns, you can go to our website w w w dot easy drive m e dot com and start up a live chat with one of our representatives.
Thanks.
You may choose one of the following options.
You may choose one of the following options. Press one for pay by plate.
Two for easy pass, three for general information, or press pound to hear the options again."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM
After you press 1
"I need your invoice or account number. To enter your invoice number, press one.
To enter your account number, press two.
If you do not have your account information, press nine."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM
What are the hours and when should I call?
EZ-Pass Massachusetts operates the call center for this 877-627-7745 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 2,682 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the EZ-Pass Massachusetts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EZ-Pass Massachusetts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EZ-Pass Massachusetts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EZ-Pass Massachusetts is Sunday.The most busy day to call is Friday, which averages 393% more phone calls by comparison.Again, this is based on a sample of 2,682 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 426% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call EZ-Pass Massachusetts is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that EZ-Pass Massachusetts staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call EZ-Pass Massachusetts
If you have time to do a bit of reading before you call EZ-Pass Massachusetts, we recommend you read over some of our problem-specific articles.
Yes, there is a fee for using EZ-Pass in Massachusetts. EZ-Pass customers are required to pay a one-time fee of $20 for each transponder they require. This fee covers the cost of the transponder, its installation, and an account set-up. Additionally, customers pay an annual fee of $1 per transponder to maintain their EZ-Pass account. These fees ensure the smooth operation and maintenance of the EZ-Pass system, allowing drivers to conveniently and efficiently pay tolls on Massachusetts highways.
If you frequently use the Massachusetts toll roads, signing up for an EZ-Pass account is worth the time. It is more convenient and more accessible to use than paying with cash, but you also receive discounts on tolls. Plus, with the flexibility to use your EZ-Pass in other states with compatible systems. Follow the proper procedure when doing the sign up.
You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your password, the 'Forgot password?' link makes the recovery process fast. You may seek additional help on the phone or the help desk.
Click the link above to get answers to just about any EZ-Pass Massachusetts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EZ-Pass Massachusetts, and their purpose. Are any of these similar to the reason you are trying to call?
Paying a bill: "Okay. And I just wanna pay a bill."
- From a call lasting 9m 1s , Dec 4, 2024 5:32 PM
Transponder status inquiry: "So you guys mail mail a expander to us, or we don't need a expander?"
- From a call lasting 8m 39s , Nov 29, 2024 7:47 PM
Transponder functionality check: "I was hoping you could check to see if my transponder is, like, functioning."
- From a call lasting 6m 20s , Nov 23, 2024 5:24 PM
Information about why customers call EZ-Pass Massachusetts is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- EZ-Pass Massachusetts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is EZ-Pass Massachusetts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EZ-Pass Massachusetts agent. This phone number is EZ-Pass Massachusetts's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-627-7745 include Setup Service, Recover Account, Issue with Transponder, Overcharges on My Account, Cancel or change services and other customer service issues. Rather than trying to call EZ-Pass Massachusetts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EZ-Pass Massachusetts has 1 phone number. It's not always clear what is the best way to talk to EZ-Pass Massachusetts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EZ-Pass Massachusetts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EZ-Pass Massachusetts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.