EZ-Pass Massachusetts Customer Service

Phone Number & Contact Info

EZ-Pass Massachusetts's Best Phone Number

877-627-7745
Toll-free·Calls Customer Service·Most popular EZ-Pass Massachusetts number
Q:

How do I talk to a live human at EZ-Pass Massachusetts?

A:Say "Representative."
Q:

Does EZ-Pass Massachusetts offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes and 3 seconds. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EZ-Pass Massachusetts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative."
Here is how our research team describes the way the EZ-Pass Massachusetts phone system greets you: Please tell me what you are calling about.
Below are some clips we've found from EZ-Pass Massachusetts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to the Easy Drive Massachusetts program. If you prefer to use keypad mode, say keypad mode or press star zero. Thank you for calling Easy Drive Mass Massachusetts. Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts. Or by logging in at our website w w w dot dot easy drive m a dot com.
For all other questions or concerns, you can go to our website w w w dot easy drive m e dot com and start up a live chat with one of our represent Thanks.
Please tell me what you're calling about. You can see pay by plate, easy pass, or general information."
Excerpt from a call with EZ-Pass Massachusetts
Friday, May 24, 2024 6:15 PM

They may ask you to enter information with the dial pad

"If you are familiar with our system, you can speak at any time. I don't mind being in Thank you for calling pay by plate message I need your invoice or account number. Please tell me what you have available. Say invoice or account. If you do not have your information, say you can now tell me your invoice number one digit at a time. Is that correct?
You can see your invoice number one digit at a time.
Or please enter it on the keypad."
Excerpt from a call with EZ-Pass Massachusetts
Monday, April 8, 2024 12:46 PM

They may ask you to say or enter information

"You can see pay by plate, easy pass, or general information. If you are familiar with our system, you can speak at any time. I don't mind being interrupted. You can also What type of general information are you looking for? There are several options.
Tell me if you would like hours and locations, cash payment locations, owe them an easy pass account, dispute a pay by plate transaction, appeal a nonpayment invoice, or if you received an invoice and are not sure why, say pay by plate invoice.
At any time, you can say main menu, previous menu, repeat, or customer service."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, June 19, 2024 5:28 PM

The first phone menu

"Welcome to the Easy Drive Massachusetts program. Thank you for calling Easy Drive Massachusetts. Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts or by logging in at our website, w w w dot easy drive m a dot com. For all other questions or concerns, you can go to our website w w w dot easy drive m e dot com and start up a live chat with one of our representatives. Thanks. You may choose one of the following options.
You may choose one of the following options. Press one for pay by plate.
Two for easy pass, three for general information, or press pound to hear the options again."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM

After you press 1

"I need your invoice or account number. To enter your invoice number, press one.
To enter your account number, press two.
If you do not have your account information, press nine."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM

What are the hours and when should I call?

EZ-Pass Massachusetts operates the call center for this 877-627-7745 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,545 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EZ-Pass Massachusetts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EZ-Pass Massachusetts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EZ-Pass Massachusetts is Sunday. The most busy day to call is Friday, which averages 475% more phone calls by comparison. Again, this is based on a sample of 1,545 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday, which is 458% longer than the minimum. Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a EZ-Pass Massachusetts representative is more consistent than the number of calls throughout the week.
Sun
Mon
Longest
Tue
Wed
Thu
Fri
Shortest
Sat

The best time to call EZ-Pass Massachusetts

In summation, the best day to call EZ-Pass Massachusetts is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that EZ-Pass Massachusetts staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call EZ-Pass Massachusetts

If you have time to do a bit of reading before you call EZ-Pass Massachusetts, we recommend you read over some of our problem-specific articles.

Is there a fee for using EZ-Pass in Massachusetts?

Yes, there is a fee for using EZ-Pass in Massachusetts. EZ-Pass customers are required to pay a one-time fee of $20 for each transponder they require. This fee covers the cost of the transponder, its installation, and an account set-up. Additionally, customers pay an annual fee of $1 per transponder to maintain their EZ-Pass account. These fees ensure the smooth operation and maintenance of the EZ-Pass system, allowing drivers to conveniently and efficiently pay tolls on Massachusetts highways.

How Do I Sign Up for Ez-Pass in Massachusetts?

If you frequently use the Massachusetts toll roads, signing up for an EZ-Pass account is worth the time. It is more convenient and more accessible to use than paying with cash, but you also receive discounts on tolls. Plus, with the flexibility to use your EZ-Pass in other states with compatible systems. Follow the proper procedure when doing the sign up.

How Do I Recover My Ez Pass Massachusetts Account?

You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your password, the 'Forgot password?' link makes the recovery process fast. You may seek additional help on the phone or the help desk.

Top EZ-Pass Massachusetts customer service problems

Click the link above to get answers to just about any EZ-Pass Massachusetts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EZ-Pass Massachusetts, and their purpose. Are any of these similar to the reason you are trying to call?
Account payment inquiry: "I want to know what's the return for the deduction from my credit card."
- From a call lasting 14m 59s , Jul 10, 2024 5:49 PM
Payment inquiry: "Paid by plate, okay."
- From a call lasting 5m 36s , Jul 7, 2024 5:20 PM
Interested in reserving: "I'm interested in reserving, but absolutely not."
- From a call lasting 10m 25s , Jul 1, 2024 1:49 PM
Payment by plate: "I need to pay using my license plate."
- From a call lasting 9m 18s , Jul 1, 2024 1:10 PM
Unpaid pay by plate ticket: "Wondering if you could help me with that. If I give you the plate number, or whatever you need."
- From a call lasting 7m 31s , Jun 28, 2024 6:43 PM
Updating payment method: "I had changed my debit card and needed to update my EZ-Pass account with the new information."
- From a call lasting 4m 4s , Jun 26, 2024 6:13 PM
Check account balance inquiry: "I recently returned to the United States after being overseas and need to check my EZ Pass account balance."
- From a call lasting 7m 14s , Jun 25, 2024 1:19 PM
Assistance with payment: "I've been for the past forty five minutes trying to pay over the automated system, but it just doesn't understand when I put in my credit card number."
- From a call lasting 9m 3s , Jun 21, 2024 7:11 PM
Making payment by plate: "I need to make a payment for my invoice using my debit card."
- From a call lasting 4m 33s , Jun 21, 2024 7:04 PM
Payment inquiry: "I'm just trying to pay outstanding balances that I have."
- From a call lasting 23m 7s , Jun 21, 2024 6:41 PM

More EZ-Pass Massachusetts Customer Service Contacts

There are of course other ways to contact EZ-Pass Massachusetts customer service besides the phone. Below we list the best ones, by medium.

EZ-Pass Massachusetts Customer Help Desk / Web Support

ezdrivema.com - Customer Service
Online customer service support
As a last, sometimes only, resort- EZ-Pass Massachusetts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is EZ-Pass Massachusetts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EZ-Pass Massachusetts agent. This phone number is EZ-Pass Massachusetts's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-627-7745 include Setup Service, Recover Account, Cancel or change services, Issue with Transponder, Overcharges on My Account and other customer service issues. Rather than trying to call EZ-Pass Massachusetts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EZ-Pass Massachusetts has 1 phone number. It's not always clear what is the best way to talk to EZ-Pass Massachusetts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EZ-Pass Massachusetts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EZ-Pass Massachusetts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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