Omni Hotels Customer Service

Phone Number & Contact Info

Omni Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Omni Hotels number

How do I talk to a live human at Omni Hotels?

A:Calling this Omni Hotels number should go right to a real human being

Does Omni Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Omni Hotels Customer Phone Numbers


Toll-free · 24 hours, 7 days · Press 1 for reservations ·

Select Guest Program

Toll-free · 24 hours, 7 days · For Select Guest Program Inquiries ·

Travel Agent Help Desk

Toll-free · 24 hours, 7 days · For Travel Agent Help Desk U.S. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Omni Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Omni Hotels number should go right to a real human being
In fact, much of this information on this page is superfluous because this Omni Hotels phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Omni Hotels operates the call center for this 800-809-6664 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Omni Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Omni Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Omni Hotels is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Omni Hotels

In summation, the best day to call Omni Hotels is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Omni Hotels staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Omni Hotels Customer Number

Contacting this number is only effective on weekdays, surprisingly enough, as the website does nothing to tell customers what their hours of operation are. When you call this number on the weekend, you aren't able to get through to anyone. All you get is a message letting you know that the hours are between 7 a.m. and 7 p.m. Central, even if you have called between those hours.

The message does not specify that there is any difference between the days. It simply says that the hours are between 7 a.m. and 7 p.m. and does nothing to tell you if it's weekdays or seven days a week. Having called on a Friday, it seems that it was either a message I had reached in error or the system had closed off any new calls at that point in the day. That seems odd, as it was well before the hours suggested. It seems that the only possibility here is that the system gave me this message in error.

A check of the website reveals that there is no information at all about the hours of operation for the phone system. When you go to the website's contact page, you're given the phone number that confirms that this is a number for Omni Hotels, but you're not given any information at all about when the phone number is available to call. You're simply left to guess as to when someone will be available, or left to assume that people will be available at all hours of the day.

Based on this, I would only use this number if I was sure I was calling within regular business hours, and even then, I'd be a bit worried. Calling during normal business hours wasn't successful for me, which would make me hesitant to try in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Omni Hotels

If you have time to do a bit of reading before you call Omni Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at Omni Hotels?

Yes, pets are welcome at Omni Hotels! We understand that your furry friends are an important part of your family, so we gladly accommodate pets at select Omni Hotels. Our pet-friendly rooms provide a comfortable environment for both you and your pet to enjoy. Please note that a non-refundable cleaning fee may apply to cover additional housekeeping expenses. At check-in, our friendly staff will provide you with pet-friendly amenities, including food and water bowls, plush beds, and even special treats. To ensure a pleasant stay, we kindly ask that you follow our pet policies, which typically include size and weight restrictions. Whether you're traveling with a small pup or a larger breed, rest assured that your pet will be well taken care of at Omni Hotels.

What amenities are offered at Omni Hotels?

Omni Hotels offer a wide range of amenities to enhance the stay of their guests. Some of the notable amenities provided include luxurious accommodations with comfortable bedding and contemporary furnishings. Guests can enjoy access to high-speed internet, fitness centers equipped with state-of-the-art equipment, and relaxing swimming pools and spas. Many Omni Hotels also feature award-winning restaurants and bars where guests can savor exquisite dining experiences. Additionally, business travelers are offered fully-equipped meeting facilities and business centers to cater to their professional needs. Omni Hotels provide concierge services, valet parking, and 24-hour guest assistance to ensure a seamless and enjoyable stay. These exceptional amenities reflect Omni Hotels' commitment to providing unmatched comfort, convenience, and satisfaction to their valued guests.

Are there meeting and event spaces available at Omni Hotels?

Yes, Omni Hotels offer a wide range of meeting and event spaces for various occasions. Our hotels are equipped with state-of-the-art facilities and expert event planning teams to ensure successful conferences, seminars, banquets, weddings, and other gatherings. With locations across the United States and internationally, Omni Hotels can accommodate events of any scale. Whether you require an intimate boardroom for a business meeting or a grand ballroom for a gala, our versatile venues can be customized to meet your specific needs. Additionally, our hotels provide advanced technology, audiovisual equipment, complimentary Wi-Fi, customizable catering options, and professional support to create memorable and seamless events. Trust Omni Hotels to deliver exceptional service and an unforgettable experience for your next meeting or celebration.

Top Omni Hotels customer service problems

Click the link above to get answers to just about any Omni Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Omni Hotels Customer Service Contacts

There are of course other ways to contact Omni Hotels customer service besides the phone. Below we list the best ones, by medium.

Omni Hotels Customer Service Live Chat - Customer Service
Click "Chat Now" in the upper right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Omni Hotels provides this option.

Omni Hotels Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Omni Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Omni Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Omni Hotels agent. This phone number is Omni Hotels's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-809-6664 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Omni Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Omni Hotels has 4 phone numbers. It's not always clear what is the best way to talk to Omni Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Omni Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Omni Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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