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Acer Customer Service

Phone Number & Contact Info

Acer's Best Phone Number

866-695-2237
Toll-free·Calls Customer Service·Most popular Acer number
Q:

How do I talk to a live human at Acer?

A:Calling this Acer number should go right to a real human being
Q:

Does Acer offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Acer Customer Phone Numbers

Technical Support

800-571-2237
Toll-free · 24 hours, 7 days · (Works only if you have a device with 11 or 22 digit serial number on it). Say 'Customer Service'; then press 0; then enter serial number of device. ·

Product Activation

800-816-2237
Toll-free · 24 hours, 7 days · (Works only if you have a device with serial number on it). Say 'Customer Service'; then press 0; then enter serial number of device ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Acer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Acer number should go right to a real human being
Below are some clips we've found from Acer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"In order for me to connect you to technical support, we're going to need your product's SNID, The SNID is an eleven or twelve digit number. Which is located next to the barcodes on the bottom of your product label.
When you have it, say ready.
Please say ready to enter your SNID."
Excerpt from a call with Acer
Monday, May 20, 2024 7:41 PM

They may ask you to say or enter information

"Thank you for calling Acer's customer service. This call may be recorded for quality and training purposes.
Please please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own,"
Excerpt from a call with Acer
Monday, June 3, 2024 4:40 PM

The first phone menu

"Thank you for calling Acer's customer service. This call may be recorded for quality and training purposes.
Please please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own,."
Excerpt from a call with Acer
Monday, June 3, 2024 4:40 PM
In fact, much of this information on this page is superfluous because this Acer phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Acer operates the call center for this 866-695-2237 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 164 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Acer is Sunday. The most busy day to call is Monday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 164 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Acer

In summation, the best day to call Acer is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Acer

If you have time to do a bit of reading before you call Acer, we recommend you read over some of our problem-specific articles.

What is the return policy for Acer products?

Acer offers a straightforward and customer-friendly return policy for its products. If you are not fully satisfied with your Acer product, you may return it within 14 days from the date of purchase. The return must be accompanied by the original sales receipt and all the accessories included in the original packaging. The product should be in its original condition and free from any damage or signs of use. Acer reserves the right to assess the product's condition upon return. Once the return is approved, the customer will be eligible for a full refund, excluding any shipping or handling fees. For further details and to initiate a return request, customers can contact Acer's customer support team or browse their website for a step-by-step guide on the return process.

What warranty do Acer products come with?

Acer products are backed by a standard limited warranty that varies depending on the product type. Most Acer laptops, desktops, and monitors come with a one-year warranty, covering any manufacturing defects or faulty components. Additionally, many Acer products offer extended warranties that can be purchased separately, providing customers with up to three years of coverage. It's important to note that warranties may differ based on the region and the specific model. To ensure accurate information about the warranty for a particular product, customers are advised to refer to the Acer website or contact customer support. Acer is dedicated to providing reliable products and ensuring customer satisfaction through its warranty options.

What are the recommended system requirements for Acer gaming laptops?

The recommended system requirements for Acer gaming laptops vary depending on the specific model and intended use. However, as a general guideline, Acer recommends a minimum of an Intel Core i5 or AMD Ryzen 5 processor, with at least 8GB of RAM and a dedicated graphics card with 4GB VRAM for smooth gaming performance. Additionally, a Full HD display is recommended for immersive visuals, while storage options like SSDs or hybrid drives are preferable for faster loading times. For high-end gaming experiences, Acer suggests opting for models with more powerful processors (such as Intel Core i7 or AMD Ryzen 7), larger RAM capacities, and advanced graphics cards with more VRAM. These requirements ensure that Acer gaming laptops deliver optimal performance and graphics for an enjoyable gaming experience.

Top Acer customer service problems

Click the link above to get answers to just about any Acer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acer, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with Acer computer: "My computer shows a blue screen with a software update message, mouse is not working, and I can't enter my PIN number."
- From a call lasting 42m 9s , May 20, 2024 7:41 PM
No clear purpose: ""
- From a call lasting 7m 30s , Apr 12, 2024 9:41 PM
Issues with USB C port: "My Acer computer's USB C port isn't working, I've tried with my charger and an external adapter, but none of them work."
- From a call lasting 22m 38s , Apr 3, 2024 12:02 AM
Issue with factory reset: "I factory resetted my Ace Chromebook and it's stuck on the Wi Fi page needing to update repeatedly."
- From a call lasting 12m 12s , Mar 21, 2024 5:30 PM

More Acer Customer Service Contacts

There are of course other ways to contact Acer customer service besides the phone. Below we list the best ones, by medium.

Acer Customer Service Live Chat

acer.custhelp.com - Customer Service
Click the link to launch the customer chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Acer provides this option.

Acer Customer Email Addresses

acer1@mailwc.custhelp.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Acer will reply our your email.

Acer Customer Help Desk / Web Support

acer.custhelp.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Acer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Acer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acer agent. This phone number is Acer's best phone number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-695-2237 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Acer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Acer has 3 phone numbers. It's not always clear what is the best way to talk to Acer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Acer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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