Can I keep my existing phone number when switching to Optus Prepaid Mobile?
Yes, you can keep your existing phone number when switching to Optus Prepaid Mobile. Optus offers number portability, which means you can transfer your current phone number from your previous service provider to Optus. To switch, you need to ensure that your current number is active and not suspended or disconnected. You will also need to provide relevant details during the signup process, such as your current phone number, the name of the previous provider, and your account number. Optus will handle the number transfer process, and it usually takes about one to three business days for the transfer to complete. During this time, you should continue using your old service until the transfer is finalized. Optus ensures a smooth transition and minimal disruption to your communications while keeping your valuable phone number intact.
Answered May 3, 2024
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