Optus - Prepaid Mobile Customer Service

Phone Number & Contact Info

Optus - Prepaid Mobile's Best Phone Number

1300 555 002
Calls Customer Service·Most popular Optus - Prepaid Mobile number
Q:

How do I talk to a live human at Optus - Prepaid Mobile?

A:Press 00
Q:

Does Optus - Prepaid Mobile offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Optus - Prepaid Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 00

What are the hours and when should I call?

Optus - Prepaid Mobile operates the call center for this 1300 555 002 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus - Prepaid Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus - Prepaid Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Optus - Prepaid Mobile is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Optus - Prepaid Mobile

In summation, the best day to call Optus - Prepaid Mobile is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus - Prepaid Mobile staffs the call center well on Tuesday.

Why Customers Call Optus - Prepaid Mobile

If you have time to do a bit of reading before you call Optus - Prepaid Mobile, we recommend you read over some of our problem-specific articles.

What is Optus Prepaid Mobile?

Optus Prepaid Mobile is a service offered by Optus, a leading telecommunications company in Australia. It allows customers to use their mobile phones without being tied to any long-term contracts or commitments. With Optus Prepaid Mobile, users can purchase a SIM card and top it up with credit, which can be used for calls, texts, and data services. Prepaid customers have complete control over their spending, as they can choose from various recharge options to suit their needs and budget. This flexibility enables customers to browse the internet, stay connected with friends and family, and manage their mobile usage efficiently. Optus Prepaid Mobile offers a reliable network, affordable rates, and additional features like international calling and data packs, making it a convenient and cost-effective choice for those looking for flexibility and control over their mobile usage.

What are the benefits of Optus Prepaid Mobile?

Optus Prepaid Mobile offers a range of benefits for users. Firstly, it provides flexibility and control over your mobile usage, as customers have the freedom to choose from a variety of prepaid plans that cater to their individual needs. With prepaid, there are no lock-in contracts or bill shock surprises, allowing users to better manage their budget. Additionally, Optus offers generous data allowances on their prepaid plans, enabling customers to stay connected and enjoy seamless browsing, streaming, and downloading. The network coverage and reliability of Optus ensures that users can make calls, send texts, and access the internet without interruption. Moreover, Optus Prepaid Mobile provides great value with bonus data, international calling add-ons, and other perks, making it an attractive option for those seeking convenience and affordability.

What is the coverage area for Optus Prepaid Mobile?

Optus Prepaid Mobile offers extensive coverage across Australia, providing reliable service to customers in both urban and regional areas. With our expansive network, you can enjoy seamless connectivity and stay connected wherever you go. Our coverage includes major cities like Sydney, Melbourne, Brisbane, Adelaide, and Perth, as well as many regional towns and rural areas. Whether you're exploring the outback, travelling along the coast, or residing in bustling cities, Optus has you covered. Keep in mind that network coverage may vary depending on your location and specific surroundings, but we continuously invest in expanding our network to ensure a consistent and excellent service experience for all our customers.

Top Optus - Prepaid Mobile customer service problems

Click the link above to get answers to just about any Optus - Prepaid Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Optus - Prepaid Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Prepaid Mobile agent. This phone number is Optus - Prepaid Mobile's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1300 555 002 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Optus - Prepaid Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Optus - Prepaid Mobile has 1 phone number. It's not always clear what is the best way to talk to Optus - Prepaid Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Optus - Prepaid Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus - Prepaid Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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