Rogers Wireless Customer Service

Phone Number & Contact Info

Rogers Wireless's Best Phone Number

888-764-3771
Toll-free·Calls Customer Service·Most popular Rogers Wireless number
Q:

How do I talk to a live human at Rogers Wireless?

A:Press 1 for English, then press the star button, next press 0.
Q:

Does Rogers Wireless offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rogers Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press the star button, next press 0.
Here is how our research team describes the way the Rogers Wireless phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Below are some clips we've found from Rogers Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Rogers.
For English, press one.
Please enter your phone number then press pound. If new to Rogers, press star."
Excerpt from a call with Rogers Wireless
Saturday, May 11, 2024 4:02 PM

They may need to look up your account

"If new to Rogers Please give me a moment to look up your account."
Excerpt from a call with Rogers Wireless
Tuesday, February 6, 2024 7:44 PM

The first phone menu

"Welcome to Rogers.
For English, press one.
Please enter your phone number then press pound.
If new to Rogers, press star."
Excerpt from a call with Rogers Wireless
Thursday, May 16, 2024 3:27 AM

What are the hours and when should I call?

Rogers Wireless operates the call center for this 888-764-3771 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,346 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rogers Wireless is Sunday. The most busy day to call is Thursday, which averages 169% more phone calls by comparison. Again, this is based on a sample of 1,346 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Rogers Wireless

In summation, the best day to call Rogers Wireless is Friday.

Calling this Rogers Wireless Customer Number

Christian Allen is the editor / author responsible for this content.
Feb 28, 2024

I'm looking for a new wireless carrier and I want to try someone out that isn't mainstream this time around. It seems they all follow the same pattern, snag you, and then raise their prices once they have you on a contract. I wanted to see what someone else could offer me, which is why I called Rogers Wireless. They have enough of a name that I know who they are, but they aren't so large that they won't work with me a little to get my business. 

This also meant that I didn't know what to expect. Some of these small businesses have great customer service because they don't have that many customers to service, while others have horrible service because they don't have as much staff. Lucky for me, Rogers Wireless was kind of in the middle. I had to get through a directory first and then wait for a few minutes on hold, but overall it wasn't that terrible of a process. 

When I first called, the voice assistant stated, "Welcome to Rogers Wireless. For English, press 1. For French, press 2. Please enter your phone number, then press #. If new to Rogers, press star." I pressed star since I was a new customer, and it gave me a list of options, including, "For billing and payment inquiries, press 1. For technical support, press 2. To add products and services, press 3. For account changes, press 4."

I chose option 3 since that seemed the closest to what I needed, although the list seemed a bit odd since I just said I was a new customer and therefore shouldn't need billing or technical support. After that, it asked me, "For all your mobile needs, including 5G mobile internet, press 1. For all your residential needs, press 2." I wanted a mobile provider so I chose 1 and then it stated, "If you are already a Rogers Wireless customer or 5G customer, press 1. If you would like to become a new mobile or 5G home internet customer, press 2." 

Finally, after choosing 1 again, it said, "Let me put you through to one of our customer solutions specialists." It took about five minutes and I was able to talk to a customer representative who quoted me some prices to think about. All and all it wasn't a terrible experience, but I did think that the directory assistant spoke too quickly and that there were far too many options for a new subscriber. Aside from that, I got the information I needed without spending too much time on the phone. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Rogers Wireless

Below is a sample of recent calls to Rogers Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Adjusting bill and adding sports package: "I'm calling today to get the Canucks game on and see how I can lower my $200 monthly bill."
- From a call lasting 12m 14s , May 13, 2024 1:44 AM
Technical issue with service: "My service is intermittent since long time."
- From a call lasting 9m 43s , May 11, 2024 4:02 PM
Data connectivity issue: "My phone doesn't get data, but I can use WhatsApp when on Wi-Fi."
- From a call lasting 14m 31s , Mar 17, 2024 10:17 PM
Account renewal inquiry: "I have to call you back to see about my account ending this month."
- From a call lasting 43m 59s , Mar 17, 2024 7:44 PM
Billing issue - requesting discount: "I'm just trying to get a discount, like, as much as I can because I can't pay that much."
- From a call lasting 30m 48s , Mar 14, 2024 8:09 PM
Internet not working: "The reason I call, my Internet not working."
- From a call lasting 4m 23s , Mar 10, 2024 1:28 PM
Billing inquiry: "How come I owe the ninety six dollars? It doesn't make sense to me."
- From a call lasting 55m 44s , Mar 4, 2024 2:09 PM
Billing dispute for extra charges: "I've been charged three hundred dollars extra, and I'm trying to pay the two hundred."
- From a call lasting 69m 38s , Feb 29, 2024 11:25 PM
Updating account information: "Providing updated personal information for account."
- From a call lasting 3m 13s , Feb 29, 2024 6:47 PM
Billing questions: "I see something on my bill, like, an..."
- From a call lasting 6m 37s , Feb 16, 2024 8:28 PM

More Rogers Wireless Customer Service Contacts

There are of course other ways to contact Rogers Wireless customer service besides the phone. Below we list the best ones, by medium.

Rogers Wireless Customer Service Live Chat

rogers.com - Technical Support
Enter name, phone number, postal code for chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rogers Wireless provides this option.

Rogers Wireless Customer Help Desk / Web Support

rogers.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Rogers Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rogers Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Wireless agent. This phone number is Rogers Wireless's best phone number because 16,782 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include Device help, Billing and Payments, Cancel service, Unlock Device, No service and other customer service issues. Rather than trying to call Rogers Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Rogers Wireless has 1 phone number. It's not always clear what is the best way to talk to Rogers Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rogers Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Rogers Wireless Customer Service

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