What is the procedure for reporting lost or stolen devices?

If a customer has lost or had a device stolen, the procedure for reporting it typically involves several important steps to protect their account and personal information. First, it is advised to immediately contact Rogers Wireless to report the lost or stolen device. This can usually be done through the customer support section of the Rogers website, where contact information is provided. By reporting the loss promptly, the customer can have their device suspended to prevent unauthorized usage and avoid potential charges. In many cases, customers may also be able to manage their device status through their online account or through the Rogers mobile application. Upon reporting the loss, customers should inquire about any available options for device replacement or insurance claims, especially if they have enrolled in a protection plan. Customers should also check if their device is eligible for tracking through services like Find My iPhone or Android Device Manager, which can assist in locating the device if it is still nearby. Furthermore, it might be prudent to change account passwords and enable two-factor authentication to enhance security after such an incident. Always ensure to stay informed about official procedures and policies directly from the Rogers Wireless website, where detailed guidance may be available.