US Citizenship & Immigration Service Customer Service

Phone Number & Contact Info

US Citizenship & Immigration Service's Best Phone Number

800-375-5283
Toll-free·Calls Customer Service·Most popular US Citizenship & Immigration Service number
Q:

How do I talk to a live human at US Citizenship & Immigration Service?

A:Press 1 for English, then say “reschedule my biometrics appointment”, then say "say "biometrics"", then say "No"
Q:

Does US Citizenship & Immigration Service offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

US Citizenship & Immigration Service Customer Phone Numbers

International Customer Service

212-620-3418
Mon-Fri 8am-8pm EST · Calling this US Citizenship & Immigration Service number should go right to a real human being · I can understand complete sentences. How can I help you?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this US Citizenship & Immigration Service phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then say “reschedule my biometrics appointment”, then say "say "biometrics"", then say "No"
Here is how our research team describes the way the US Citizenship & Immigration Service phone system greets you: I can understand complete sentences. How can I help you?
Below are some clips we've found from US Citizenship & Immigration Service's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling US Citizenship and Immigration Service or USCIS. To ensure a high quality of service, we record our To ensure a high quality of service, we record our calls. You are likely eligible to apply for an employment authorization document EAD, to legally work in the United States if you were recently paroled into the United States and that parole remains valid or you have applied for asylum and that application has been pending for at least one fifty days. If you have not already started the EAD application process, you can begin by creating a USCIS account online and filing form I seven six five. USCIS will mail your work permit to the address you provided in your application if your application is approved. If necessary, you can file a paper application for form I seven six five instead. Visit USCIS dot gov forward slash I dash seven six five. DHS has announced new family reunification parole processes for certain nationals from Colombia, El Salvador, Guatemala, Honduras, and Ecuador and their immediate family members who have approved family based petitions filed on their behalf by a US citizen or lawful permanent resident. For more information, please visit USCIS dot gov forward slash f r p. At any time during this call, say privacy notice to listen to our privacy act notice. I can understand complete sentences."
Excerpt from a call with US Citizenship & Immigration Service
Friday, January 19, 2024 3:52 AM

What are the hours and when should I call?

US Citizenship & Immigration Service operates the call center for this 800-375-5283 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 434 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Citizenship & Immigration Service phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Citizenship & Immigration Service staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Citizenship & Immigration Service is Thursday. The most busy day to call is Tuesday, which averages 28% more phone calls by comparison. Again, this is based on a sample of 434 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call US Citizenship & Immigration Service

In summation, the best day to call US Citizenship & Immigration Service is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Citizenship & Immigration Service staffs the call center well on Thursday.

Calling this US Citizenship & Immigration Service Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 9, 2023

Calling the USCIS was a disaster. The 800-375-5283 phone number is set up to rely heavily on a virtual assistant, and the assistant is actually quite rude. At one point, it threatened to hang up on me, which I have never had happen before. I can't believe that a government agency would actually program a virtual assistant to act that way toward customers, but I guess if you're an immigrant, they think they can treat you however they want. In the end, the assistant did hang up on me, so I'll have to call a second time, but I'll need to sort out how to use the system a lot better before I try again.

It's understandable that the USCIS probably gets a lot of phone calls. Given this is the main phone number for immigration, there are doubtless thousands of phone calls a day from people who want to plead their case, to people who want to check their status, to people who want to take care of tasks such as biometrics. That makes me think it may be better to contact my local office instead of calling the federal number.

When I called, the interaction started easily enough. The virtual assistant greeted me with, "Thank you for calling the U.S. Citizenship and Immigration Service." Then, there was a Spanish message, and then, there was another speech about work authorizations that stated, "To ensure a high quality of service, we record our calls. You are likely eligible to apply for employment authorization if you have recently applied for parole or have applied for asylum. You can do this online and the work permit can be mailed to your address if it is approved." Then, there was another message about people from Ecuador.

After all that talking, which took a couple of minutes, the virtual agent told me, "I can understand complete sentences, how can I help you?" I told it, "Talk to customer service," and it told me, "I know you want to speak to someone, but to help me get you to the right person, please tell me what you need. If you continue to ask me for a customer service agent, I will disconnect the phone call."

This was shocking to me, but I tried to tell it that I needed help scheduling my biometrics. I don't know what it thought I said, but the next response was, "Please hang up and call 911 to report an emergency." Then, it went on to tell me to call the national suicide line and offered me info on the poison control center. It followed up by asking me if I needed the information emailed to me. It then told me that I could access a lot of information online, and then, it said, "Have a nice day," and hung up on me. It was pretty much a terrible experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call US Citizenship & Immigration Service

If you have time to do a bit of reading before you call US Citizenship & Immigration Service, we recommend you read over some of our problem-specific articles.

Can I lose my US citizenship?

Yes, it is possible to lose your US citizenship, but the circumstances are rare. There are three ways this can occur. First, if you willingly renounce your citizenship before a US diplomat or consular officer. Second, if you commit an expatriating act with the intent to give up your US citizenship, such as serving in a foreign military against the US or working for a foreign government that requires renunciation of US citizenship. Lastly, if you obtain naturalization in another country voluntarily, you may lose your US citizenship. However, if you acquire foreign citizenship through marriage, employment, or other non-expatriating acts, your US citizenship will typically not be affected. It is important to consult with an immigration attorney regarding your specific situation.

What are the reasons for a US citizenship application denial?

There are several reasons for the denial of a US citizenship application. Some common grounds for denial include failing the citizenship test, not meeting the residency requirements, lack of good moral character, providing false information, and not demonstrating a sufficient understanding of the English language or basic knowledge of US history and government. Criminal convictions, misrepresentation, and fraud in previous immigration or citizenship applications can also lead to denial. Additionally, failure to show continuous residence and physical presence in the US or failure to pay taxes can be reasons for denial. Each case is evaluated individually, and it is essential to consult an immigration attorney for guidance to address any potential issues and increase the chances of a successful application.

What are the citizenship test and interview requirements?

The citizenship test and interview requirements are part of the naturalization process for individuals seeking to become U.S. citizens. These requirements aim to assess the applicant's knowledge of U.S. history, government, and English language skills. The citizenship test consists of a written exam and an oral interview conducted by an immigration officer. It evaluates the applicant's understanding of the rights, responsibilities, and values of U.S. citizenship. The interview ensures the applicant's eligibility and involves questions about the application, personal background, and supporting documents. Additionally, applicants are required to demonstrate their ability to speak, write, and read English during the interview. Adequate preparation is crucial for successfully completing these requirements and achieving U.S. citizenship.

Top US Citizenship & Immigration Service customer service problems

Click the link above to get answers to just about any US Citizenship & Immigration Service customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Citizenship & Immigration Service, and their purpose. Are any of these similar to the reason you are trying to call?
Schedule appointment at Miami office: "Need to schedule an appointment at a local Miami office."
- From a call lasting 3m 48s , May 23, 2024 2:07 PM
Reschedule biometrics appointment: "Can I reschedule my Biometrics?"
- From a call lasting 6m 2s , May 21, 2024 9:53 PM
Rescheduled biometrics: "I need to reschedule my biometrics appointment."
- From a call lasting 3m 51s , May 20, 2024 5:06 PM
Case status inquiry: "I need information about my case."
- From a call lasting 10m 47s , May 17, 2024 7:40 PM
Immigration inquiry: "I have a question about my immigration situation."
- From a call lasting 2m 57s , May 17, 2024 5:34 PM
Reschedule biometrics appointment: "I need to reschedule my biometrics appointment."
- From a call lasting 3m 52s , May 10, 2024 3:37 PM
Technical issues: "Having problems with my Internet, cameras, and phone number."
- From a call lasting 2m 27s , Apr 29, 2024 7:35 PM
Assistance with interview status: "I need to know what happened with my interview status."
- From a call lasting 4m 49s , Apr 11, 2024 5:19 PM
Reschedule biometrics appointment: "Reschedule my biometrics appointment."
- From a call lasting 5m 15s , Apr 7, 2024 2:21 AM
Assistance with naturalization document: "My friend needs help replacing his naturalization citizenship document."
- From a call lasting 10m 16s , Apr 5, 2024 6:19 PM

More US Citizenship & Immigration Service Customer Service Contacts

There are of course other ways to contact US Citizenship & Immigration Service customer service besides the phone. Below we list the best ones, by medium.

US Citizenship & Immigration Service Customer Service Live Chat

uscis.gov - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, US Citizenship & Immigration Service provides this option.

US Citizenship & Immigration Service Customer Email Addresses

SCOPSSCATA@dhs.gov - Customer Service
Customer service representative email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and US Citizenship & Immigration Service will reply our your email.

US Citizenship & Immigration Service Customer Help Desk / Web Support

uscis.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- US Citizenship & Immigration Service customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is US Citizenship & Immigration Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Citizenship & Immigration Service agent. This phone number is US Citizenship & Immigration Service's best phone number because 42,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-5283 include File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help and other customer service issues. The US Citizenship & Immigration Service call center that you call into has employees from California, Nebraska, Texas, Vermont and is open Mon-Fri 8am-8pm ET according to customers. In total, US Citizenship & Immigration Service has 2 phone numbers. It's not always clear what is the best way to talk to US Citizenship & Immigration Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for US Citizenship & Immigration Service. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Citizenship & Immigration Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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