Canon USA Customer Service

Phone Number & Contact Info

Canon USA's Best Phone Number

Toll-free·Calls Customer Service·Most popular Canon USA number

How do I talk to a live human at Canon USA?

A:Press 0 at the first prompt

Does Canon USA offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Canon USA Customer Phone Numbers

Technical Support

Toll-free · Mon-Fri 9am-9pm EST · Press 2 · How can I help you? (Respond to the question.)

Product Support Eligibility

Toll-free · Mon-Fri 10am-10pm EST · Press 0. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Canon USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first prompt
Here is how our research team describes the way the Canon USA phone system greets you: How can I help you? (Respond to the question.)
Below are some clips we've found from Canon USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Canon. I'm here to guide you. I get asked about technical support, repair support, making a purchase, Hello. I get asked about technical support, repair status, shopping for products, and more."
Excerpt from a call with Canon USA
Wednesday, January 17, 2024 10:14 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Canon.
I'm here to guide you. I get asked about technical support, repair support, making a purchase, and more.
So how can I help you?"
Excerpt from a call with Canon USA
Wednesday, March 13, 2024 11:34 PM

What are the hours and when should I call?

Canon USA operates the call center for this 800-828-4040 phone number Mon-Fri 9am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Canon USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Canon USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Canon USA is Friday. The most busy day to call is Thursday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Canon USA

In summation, the best day to call Canon USA is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Canon USA staffs the call center well on Friday.

Calling this Canon USA Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 20, 2023

Calling Canon USA is a simple process for anyone seeking technical support, repair assistance or product purchases. Upon reaching Canon, I was greeted with an automated message prompting me to say my reason for contacting support. Since I currently don't own Canon products and wanted recommendations for a camera for beginners, I said the word 'cameras.'

The automated system next asked if I was calling about a product I already own or new products, so I said 'new' and was placed on a brief hold. I was immediately transferred to a customer service representative, which was encouraging since I had hoped it would be a brief wait.

The rep asked how he could help me, and I shared that I was considering purchasing a camera for a teen who is a novice photographer. He asked a few questions about my budget restrictions and whether the camera would be needed for job-related purposes or personal use. I explained it would be for mostly a hobby and could potentially be used for paid photography projects down the road. My budget was under $500. 

While on the phone, the rep was able to search his database for possible cameras that could fit within these parameters. He also suggested I visit Canon's website to browse the cameras and accessories posted there. For those new to photography and using digital cameras, the rep shared one option with me that was under my budget at around $430 and could be a good choice for a teen. It was a 24.1-megapixel camera, known as Canon's EOS R100 Body, and he directed me to the link online to see the camera's specs. 

He explained that I would have the ability to buy add-on options, such as a camera lens, but he didn't think that was necessary now for starting out. I noticed that Canon offered a protection plan for an added cost, and he said the plan is helpful by providing coverage and care for any accidental damage, maintenance issues, and necessary part replacements. In addition, the protection plan provides free shipping when cameras are purchased online. The rep also said that Canon sells refurbished cameras at a reduced cost and are also eligible for the protection plan.

While this sounded like a potential match for what I was looking for, I told the rep I'd like to see and hold the camera in person before buying and asked if that was possible. He said some local retailers, such as Best Buy, carry the cameras, as well as specialized photo and camera shops. He shared the link on Canon's website where I could search for a local sales provider or dealer near me.

After about 10 minutes on the phone, I thanked him for his time, and the call ended. I found it to be an efficient use of time thanks to a patient and helpful service rep who was easily accessible. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Canon USA

If you have time to do a bit of reading before you call Canon USA, we recommend you read over some of our problem-specific articles.

What are the payment options available on the Canon USA website?

Canon USA offers multiple payment options on their website to make the purchasing process convenient and efficient. Customers can choose to pay using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they accept payment through PayPal, an online payment platform widely used for secure transactions. Customers can also opt for Canon's own credit program, Canon Account Credit, which allows for flexible payment plans. By offering these diverse payment options, Canon USA aims to cater to a wide range of customer preferences and facilitate a seamless buying experience.

What is the return policy for Canon products?

Canon USA has a straightforward return policy for their products. Customers can return items within 30 days from the date of purchase if they are unhappy or not satisfied. All returns must include the original packaging, accessories, and documentation. The products should be in their original condition and with the original receipt. However, certain items like consumable supplies may have specific return restrictions. If purchased directly from Canon USA's online store, returns can be made by contacting their customer support team. For items bought from authorized retailers, customers must adhere to their individual return policies. Canon USA aims to ensure customer satisfaction and provides a hassle-free return process to address any concerns or issues.

What is the warranty period for Canon cameras?

The warranty period for Canon cameras varies depending on the specific model and type of camera. Generally, Canon provides a one-year limited warranty for most cameras starting from the date of purchase. This warranty covers any manufacturing or material defects that may arise during normal use. However, some professional-grade cameras or higher-end models may come with an extended warranty period of up to three years. It is important to refer to the specific camera's documentation or consult Canon's official website for accurate warranty information. Additionally, Canon also offers optional extended warranty plans that can provide additional coverage beyond the standard warranty period for an added cost.

Top Canon USA customer service problems

Click the link above to get answers to just about any Canon USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Canon USA, and their purpose. Are any of these similar to the reason you are trying to call?
Repair Canon binoculars: "I was wondering if that can be repaired or replaced."
- From a call lasting 13m 18s , Jun 11, 2024 10:47 PM
Inappropriate question: "If I want to have sex with Canon, can I have with Dell PC?"
- From a call lasting 50s , May 29, 2024 7:01 PM
Memory card error: "I bought a two gigabyte memory card for it, but it keeps showing a memory card error."
- From a call lasting 6m 52s , May 9, 2024 11:54 PM
Technical support: "I need help with technical issues."
- From a call lasting 46s , Mar 21, 2024 1:47 PM
Printer won't connect to Internet: "My Canon printer doesn't take my Internet."
- From a call lasting 1m 36s , Mar 13, 2024 11:23 PM
Technical support for printer: "Just need technical support for a Canon image class printer."
- From a call lasting 32m 13s , Mar 6, 2024 9:35 PM
Printer jamming: "Every time it prints, it'll print one page and then it will clog after that."
- From a call lasting 31m 31s , Feb 26, 2024 6:06 PM
Order status inquiry: "I placed an order for ink purchases and would like to get information about my other orders."
- From a call lasting 3m 31s , Feb 19, 2024 9:22 PM
Printer drum installation issue: "I replaced the toner, and now I can't get the drum in and the top closed."
- From a call lasting 2m 3s , Feb 14, 2024 1:05 AM
Printer app download: "I'm having issues, My Canon printer, I don't know how to you know you know how usually there's a app that you can download for your printer so you can, like, make it silent mode or not quiet mode?"
- From a call lasting 17m 58s , Feb 8, 2024 7:49 PM

More Canon USA Customer Service Contacts

There are of course other ways to contact Canon USA customer service besides the phone. Below we list the best ones, by medium.

Canon USA Customer Email Addresses

Carecenter@cits.canon.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Canon USA will reply our your email.

Canon USA Customer Help Desk / Web Support

usa.canon.com - Customer Service
Online customer service support
usa.canon.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Canon USA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Canon USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Canon USA agent. This phone number is Canon USA's best phone number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-4040 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Canon USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Canon USA has 3 phone numbers. It's not always clear what is the best way to talk to Canon USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Canon USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Canon USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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