Canon USA Phone Number

Calling Canon USA customer service faster by GetHuman

800-828-4040
Customer service
Current Wait: 49 mins (33m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:35am
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Reasons customers like you called recently

I've purchased a new laptop and downloaded the software for my Image Class MF***dw prin...
Pixma MX*** has error message C***. I turned of printer, unplugged, Re plugged it in...
im getting an error message when i try to connect my printer ts****, id like to fix it
Canon tr**** issues connecting to macbook air
We received a printer to replace ours that is on warranty.*The one we received is Image...
I placed an order on November **, **** and still the item is back ordered. when will I...
Canon Pixma ts**** series not working for w my Apple computer
There is no live support for Canon customes that purchase * years ago the product. I ch...
Lost power cord for Canon Multi Function Printer, K*****, s.n. CCA*B**Z****AT*
I am trying to connect my Windows * lap top via WiFi to my Canon TS**** printers. It w...
Order *: **********Name: Sarah Choy**On **********, I placed an order and received a co...
I need to initiate a return for order * **********. The lense's autofocus does not app...
i purchased two cannon mf***n printer* scanners -- they work great except i can't figur...
I have a canon Mx *** mutifuction i always called and got help setting up my fax i been...
Can not fill ink as the ink carriage does not stop
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Our Editor's Notes on Canon USA's Phone-Based Customer Care

Canon USA is a company that specializes in the manufacture and distribution of photographic and imaging products. As one of the largest companies of its kind, it isn't surprising that Canon USA customer service gets a lot of phone calls.

Why Do People Call Canon USA Customer Support?

People call Canon USA customer support for a range of reasons, including:

  • Product information and purchasing
  • Technical support
  • Help with using a product
  • Requests for repair or replacement
  • Billing issues

Best Practices for Calling Canon USA Customer Service

There are several things that you can do to ensure that your call to Canon USA is handled quickly and professionally:

  • Make sure you are calling the correct number. As a large company that produces many different products, Canon USA has multiple customer service divisions. Visit Canon USA's website and find the number for your product's division.
  • Make sure you are calling during business hours. These hours vary by division.
  • Have your product, as well as any supporting documentation, handy when calling. Documentation may include invoices, order numbers, shipping confirmation or billing statements.
  • Make sure that you have some way of taking notes during your call.

How do Consumers Feel About Calling Canon USA Customer Service?

Consumers are generally satisfied with the service they receive when they contact Canon USA by phone. Canon stands behind its products and its representatives are generally considered to be knowledgeable and professional.

What Kind of Issues can Canon USA Customer Service Representative Resolve?

A Canon USA customer service representative can resolve many issues and answer questions about products, assist with ordering or returning products, providing information about getting a product repaired, troubleshooting products and assisting with billing issues.

What Can't Be Resolved With a Call to Canon USA Customer Service?

Canon USA customer service agents can help you troubleshoot a device and identify whether it is actually defective or whether it is incompatible with other devices. If the first is true, you will have to physically return the device to Canon USA or an authorized repair center.

If there is an incompatibility between your Canon USA product and another device or operating system, the customer service representative may be able to suggest a work-around, but can't resolve the situation entirely. You will either have to replace the product or the incompatible devices or systems.

What Should You Do If You Have an Unsuccessful Call with Canon USA?

If your call to Canon USA does not go the way you wanted it to, don't fret. You may still have options for getting your questions answered or your issue resolved.

First, review the notes that you took during your original call to Canon USA customer service. You may be able to identify an area of misunderstanding that affected the quality of your call. Knowing what happened can be helpful when you contact Canon USA a second time.

Next, try calling Canon USA back. The next agent you speak to may be better able than the first to understand your issue and resolve it. When you call, politely explain that this is your second communication and then describe how your first call didn't meet your expectations.

If your second call doesn't resolve your issue, try getting in touch another way. Canon USA has a presence on most major social media platforms. You could try reaching out to one of its social media specialists and see if you can get a response.

Another option is to join Canon USA's online community forums. Experienced users of Canon USA products frequent these forums and may be able to answer questions or provide ideas for resolving your problem.

Customer Number 800-828-4040 - by the Numbers

Phone number to dial800-828-4040
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-8pm EST
Best time to dial9:35am
Navigate phone maze to a humanPress 0 at the first prompt
Average wait
Current wait49
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication82%
Quality of help88%
Customer votes228
Information last updatedThu Jan 21 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Canon USA's Best Toll-Free/800 Customer Phone Number

This is Canon USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Canon USA agent. This phone number is Canon USA's Best Phone Number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-4040 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Canon USA we recommend you tell us what issue you are having and then possibly contact them via phone or email or web. In total, Canon USA has 2 phone numbers. It's not always clear what is the best way to talk to Canon USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Canon USA - by phone or otherwise

While 800-828-4040 is Canon USA's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Canon USA customers, is by calling their 800-652-2666 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-652-2666 for Technical Support. If you think this information is inaccurate or know of other ways to contact Canon USA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Canon USA.

What is GetHuman's Relationship to Canon USA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Canon USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Canon USA Contact Info

Other Toll-free & Customer Numbers

Technical Support800-652-2666

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