How do I talk to a live human at Anthem Blue Cross & Blue Shield?
A:Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth.Our free phone can also navigate phone menus to get a live human at Anthem Blue Cross & Blue Shield for you.
Q:
Does Anthem Blue Cross & Blue Shield offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 24 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Anthem Blue Cross & Blue Shield Customer Phone Numbers
Toll-free · 24 hours, 7 days · Ignore the prompts, just press 0. · Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This a help line for Anthem Medicare policies. To check the status of a policy, press 2 and then ###. Otherwise, you'll be bounced to voicemail. · To speak to a representative about medical health insurance plans in your area, press 1. For questions regarding your plan or claims assistance, press 2. To purchase an individual or family health plan and not a medical health insurance plan, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Ignore the prompts, just press 0. · Say or enter your provider ID. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 6:30am-5:30pm EST · Press 1 to continue in English. Say "Member" when asked who you are. Next, when asked for your "Member ID," press 0 (you will be asked 3 times, press 0 each time). When asked "What are you calling about," say "Representative." · To text instead of staying on the phone, press or say 1. If you stay on the line, say "member," "healthcare provider," or "broker." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Ignore the prompts, just press 0. · To text instead of staying on the phone, press or say 1. Are you calling on behalf of a hospital, provider, or pharmacy? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Anthem Blue Cross & Blue Shield below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield phone number to document the phone system.
Here is how our research team describes the way the Anthem Blue Cross & Blue Shield phone system greets you: Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth
Below are some clips we've found from Anthem Blue Cross & Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find doctors all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a pharmacy member service associate.
To continue this call in English, press one.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key.
For example, for the letters a, b, or c, press"
Excerpt from a call with Anthem Blue Cross & Blue Shield
Tuesday, January 23, 2024 9:41 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one.
Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find out all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a member services associate.
To continue this call in English, press one.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key.
For example, for
Alright. To get you to the right representative, I just need to know what you're calling about."
Excerpt from a call with Anthem Blue Cross & Blue Shield
Monday, July 1, 2024 7:35 PM
The first phone menu
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find doctors all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a pharmacy member services associate.
To continue this call in English now tell me your member ID including any letters.
You can also enter it.
And for any letters, press the corresponding key.
For example, for the letters a, b, or c, press two."
Excerpt from a call with Anthem Blue Cross & Blue Shield
Thursday, January 2, 2025 3:40 PM
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield operates the call center for this 800-280-7293 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 813 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Anthem Blue Cross & Blue Shield at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield is Sunday.The most busy day to call is Monday, which averages 288% more phone calls by comparison.Again, this is based on a sample of 813 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Anthem Blue Cross & Blue Shield
In summation, the best day to call Anthem Blue Cross & Blue Shield is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Anthem Blue Cross & Blue Shield staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Anthem Blue Cross & Blue Shield
If you have time to do a bit of reading before you call Anthem Blue Cross & Blue Shield, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Anthem Blue Cross & Blue Shield customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Anthem Blue Cross & Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I'm wondering why I'm being billed another eight hundred fifty for that."
- From a call lasting 26m 15s , Feb 27, 2025 7:51 PM
Information about why customers call Anthem Blue Cross & Blue Shield is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Anthem Blue Cross & Blue Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Anthem Blue Cross & Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Anthem Blue Cross & Blue Shield agent. This phone number is Anthem Blue Cross & Blue Shield's best phone number because 30,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-7293 include Coverage question, Make Claim, Get Insurance, Delayed claim, Renew coverage and other customer service issues. The Anthem Blue Cross & Blue Shield call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Anthem Blue Cross & Blue Shield has 6 phone numbers. It's not always clear what is the best way to talk to Anthem Blue Cross & Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Anthem Blue Cross & Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Anthem Blue Cross & Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.