HMRC Phone Number

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+44 135 535 9022
Customer service
Current Wait: 20 mins (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
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Reasons customers like you called recently

I want to check if my utr number is still the same ?
hello some time ago I contacted you in connection with my UTR number to stop but now I...
Hmrc want me to confirm work and household details for tax credits to avoid incorrect...
Hello,*Two days ago I got a letter. It's notice of penalty assessment. I got *** pounds...
I need to open an online personnel account to access my online information as I have no...
I would like to get back my national inssurance number , i forgot it and i need it to m...
I'm going to be receiving a yearly flexible income from a pension and do not really un...
Hi Team, *As per my BRP card this is my NI - SX******A. same given to my employer for...
I have got an issue with National Insurance Contributions Class *. According to the gap...
I am trying to apply for tax relief due to corona virus and I am working from home.**I...
I have a query about covid ** and siblings being at different s hools but living at the...
My question is if a person is under furlong scheme and all applied for voluntary redund...
need to discuss a letter requesting a payment arrangement for tax credits reference is...
I am an agent for one sole trader who is VAT Registered but I myself do not have a UTR...
Trying to log in with government gateway number, answered all questions but keeps comin...
See more recent reasons for calling

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Our Editor's Notes on HMRC's Phone-Based Customer Care

HMRC, also known as Her Majesty's Revenue and Customs or HM Revenue and Customs, is the United Kingdom's tax collection agency. This agency determines and collects taxes for the UK, operates as the overseeing agency for some national regulations and also administers some benefit programs. As a government agency with wide-reaching powers and responsibilities, it isn't surprising that HMRC receives a lot of calls every day.

Why Do People Call HMRC Customer Support?

People call HMRC for a range of reasons, including:

  • Questions about taxes and customs duties
  • Questions about other regulatory issues, such as minimum wage concerns
  • Technical support in using online services
  • Checking employment status
  • Reporting suspected fraud
  • Questions about importing and exporting goods

Best Practices for Calling HMRC Customer Service

HMRC is a massive agency and has many different departments. Before calling, it's a good idea to verify that you have the correct phone number for the division you need to contact. In addition, different divisions have their own hours of operation, so you will want to verify those as well.

Before calling, make sure you have the following handy:

  • Information you need to identify yourself to a call center representative, which may include your National Insurance number. If you are calling on behalf of someone else, you'll need their information as well.
  • Documents that are pertinent to your case, including any correspondence between yourself and HMRC.
  • Pen and paper so that you can take notes during your conversation.

HMRC's phone systems use voice recognition to get you to the right division or representative. When you call, He asked to say in a few words what your concern is. Try to be plane and specific in what you have to say. For example, if you are calling ceased family members tax issues, you could say "deceased" and be transferred to the appropriate department.

If you are unable to use standard phone systems, HMRC does provide adaptive technologies as well, including those that meet the needs of deaf and hearing-impaired callers.

How do Consumers Feel About Calling HMRC Customer Service?

Many people in the United Kingdom are critical of the service provided by HMRC customer service representatives. This isn't entirely surprising, as many people who call HMRC are perhaps upset or confused about tax, regulatory and other less-than-pleasant matters.

Complaints tend to focus on the training of HMRC customer support representatives, who may provide poor or inaccurate advice, particularly in situations where the UK's tax codes and processes don't always apply to a caller's unique situation.

That said, there are other reports of HMRC customer service representatives providing excellent support and advice to those who call.

What Kind of Issues can HMRC Customer Service Representatives Resolve?

HMRC representatives can answer questions about areas under the HMRC's authority, including personal, commercial and business taxes. The HMRC can also work with taxpayers and their representatives on tax debt payment options, appeals and other relevant issues.

What Can't Be Resolved With a Call to HMRC Customer Service?

HMRC customer service representatives work on behalf of the United Kingdom, not individual taxpayers. In situations where complex tax or legal advice is needed, individuals and business owners are advised to hire a qualified professional.

Citizens of the United States, who may be subject to U.S. income taxes, cannot receive assistance with U.S. tax matters from HMRC. These individuals will have to speak to the Internal Revenue Service directly or contact an IRS enrolled agent in the United Kingdom who can provide advice and help.

What Should You Do If You Have an Unsuccessful Call with HMRC?

If you get off the phone with the HMRC and feel that you did not get your questions answered or that your issue is still not resolved, don't let your frustration get you down. You still have options available to you.

The first thing to do is to review any notes you took during the call. If you did not take notes, write down or type out what you remember from your conversation. These details are useful as you escalate your case.

Next, call HMRC back. Not all customer service representatives are created equal and the next person you talk to might prove to be more helpful.

If your call does not work, seek out a different way of contacting HMRC. For general questions, HMRC is active on many social media platforms and their specialists may be able to provide you with an answer. Otherwise, send a letter to HMRC explaining your concerns or asking your question. Information on street addresses can be found on HMRC's website.

HMRC also maintains a separate department for complaints. If you can't get a resolution through HMRC's normal channels, filing a complaint might be your best option.

Customer Number +44 135 535 9022 - by the Numbers

Phone number to dial+44 135 535 9022
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Navigate phone maze to a humanFollow prompts
Average wait
Current wait20
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication72%
Quality of help53%
Customer votes7,319
Information last updatedMon Nov 23 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

HMRC's Best Toll-Free/800 Customer Phone Number

This is HMRC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HMRC agent. This phone number is HMRC's Best Phone Number because 49,518 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 135 535 9022 include Update account information, Form request, Make a payment, Payment arrangement and other customer service issues. The HMRC call center that you call into has employees from United Kingdom and is open 24 hours, 7 days according to customers. In total, HMRC has 3 phone numbers. It's not always clear what is the best way to talk to HMRC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting HMRC - by phone or otherwise

While +44 135 535 9022 is HMRC's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other HMRC customers, is by calling their +44 161 931 9070 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via +44 161 931 9070 for Customer Service. If you think this information is inaccurate or know of other ways to contact HMRC please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for HMRC.

What is GetHuman's Relationship to HMRC?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like HMRC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Lyft Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Lyft or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

HMRC Contact Info

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