Anthem Blue Cross & Blue Shield Customer Service Issues

I recently removed my adult daughter from my insurance plan and tried to add my adult son who lost coverage under his previous insurance. Even though I completed the necessary form to drop my daughter and add my son, I later discovered that my daughter was still on the policy. Now, I am being told that I missed the thirty-day window to add my son and will have to wait until open enrollment in November. I was not aware of this time restriction, and I believe it is unfair given the circumstances. Is there any way to expedite the process of adding my son considering the delayed verification of his previous coverage and lack of clarity on the timeline for adding him?

Good afternoon, I need assistance in resolving a delayed claim from Yale Medicine. The service took place on 8/5/[redacted] under an old member ID, SBR[redacted]01, with Dr. Dhandapani from Connecticut Coastal OBGYN. Yale informed me that the insurance denied coverage for the procedure, even though related services on the same date were covered. I am confused about why the procedure was not covered while others were. I have spoken with Yale, who referred me to BCBS. BCBS mentioned that I was not covered at that time. I would appreciate any help in clarifying this matter or determining if there was an error in billing by Yale. Thank you for your assistance. Best regards, KC

I underwent surgery at Cleveland Clinic Hillcrest Hospital on March 21st. The hospital submitted a claim to Anthem Blue Cross, but as a Blue Cross of Idaho member, my claim was sent to Blue Cross of Idaho. Unfortunately, Blue Cross of Idaho is rejecting the claim because it was coded as inpatient when it should have been coded as outpatient. Despite the hospital resubmitting the claim with the correct coding, it was denied again. I've been informed that Anthem cannot locate my information in their system. I need assistance in getting the hospital to properly change the coding from inpatient to outpatient so that my claim can be processed correctly and paid. Currently, I am facing challenges in resolving this issue and would appreciate any guidance.

I sustained injuries at Topanga Terrace Rehab Hospital where I am currently residing. Despite my rehab needs, they plan to discharge me on 11/11. I injured my left wrist and trigger finger while recovering from right knee arthroscopy on 10/6. Additionally, my right hand is now strained compensating for my left hand. My knee has not healed properly, worsened by water retention, making it challenging to walk, even with assistance. Despite my struggle to walk and ongoing rehab requirements, Topanga Terrace intends to discharge me.

I am George-Earl Gray, the owner of a business called GEORGE EARL GRAY. Anthem is affiliated with my business under the ID XPK542 WI0026. Unfortunately, my M/C Benefit card can only be used online at NATIONS BENEFITS, which does not stock my Super Prostate Advanced or [redacted]-count Vitamin A, only the [redacted]-count version and other products Walmart carries. SENIORS like me were not informed about the reduced benefits through NATIONS BENEFITS, causing many to miss out on essential health items. As a result, I am looking into filing a class-action claim on behalf of around [redacted] Seniors for the loss of these health products.

Hello, my name is Ivonne Addison, and my member number is 066A55141 with a birthdate of 11/11/72. I recently received mail from the Grievance and Appeals department regarding paperwork for Neogenomics Laboratories. Unfortunately, the papers did not include a contact number or email, leaving me unsure about the next steps. I have attempted calling twice, experiencing frustrating hold times and being disconnected. Dealing with Breast Cancer, I require genetic testing and need assistance with this matter. Kindly reach out to me at [redacted] between 9 am and 9 pm. Thank you.

I have been attempting to add a provider to our practice and submitted the provider maintenance form as instructed back in January. Despite my efforts using chat support without success, I did receive ticket number T[redacted]. I was informed that the provider, Dr. Amit Narayan, is in-network. However, their system has not been updated, which may result in claims being processed as out-of-network. I have made several phone calls, but have not made any progress. I am currently holding several claims until I can ensure his participation status is corrected. I am seeking assistance in resolving this issue promptly. Your help in this matter would be greatly appreciated. Thanks, Pam Z.

I am currently at a PCP office with a patient who needs treatment at a cancer center for a neck mass. I made a cross-border referral for this patient in March [redacted], but it was voided by BCBS of Massachusetts citing coverage termination. However, the patient's Anthem plan has been continuously active throughout [redacted]. I am facing difficulty in processing a new referral for the patient's treatment, which is crucial for her health. I urgently require assistance to resolve this issue promptly.

The automated system kept repeating incorrect information despite entering the correct numbers on the keypad. Even with four family members speaking the numbers, the system did not recognize clear English. We were all frustrated as English speakers trying to get through. It was impossible to get to a live person for assistance, which made the experience aggravating. Dealing with the automated system was the worst, but unfortunately not unexpected from BCBS.