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What is the process for transferring my number to Optus?

Asked 3 months ago
Transferring your number to Optus is a straightforward process that ensures you can keep your existing phone number while enjoying the services offered by Optus. To begin the process, you first need to ensure your current service provider allows for number portability. Most providers do, but it is always good to check the terms of your current contract to avoid any surprises. Once you have confirmed that your current number is eligible for transfer, you can proceed to initiate the transfer with Optus. You can do this by visiting an Optus store or, if you prefer, you can also complete the process online through the Optus website. When you are ready to start the transfer, you will need to provide some information, which typically includes your current account details, such as the account number and any personal identification information required. It is important to note that you should not cancel your current service before initiating the transfer, as doing so could jeopardize the portability of your number. When you sign up for an Optus plan and request number transfer, Optus will manage the process on your behalf, coordinating with your current provider to facilitate the transfer. In most cases, the transfer can be completed on the same day, but it could take a little longer depending on your current provider's processing times. It is recommended to keep your existing service active until you confirm that the number has successfully been transferred to Optus. For further details and instructions, it may be helpful to visit the Optus website, where you will find the most current information and helpful resources regarding the number transfer process.
Answered Sep 16th 2025

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