What is the return and refund policy at Optus World - Optus Shop?

Our return and refund policy at Optus World - Optus Shop ensures customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 14 days, provided it is in its original condition and packaging. We offer a full refund or exchange for the returned product. To initiate a return, simply bring the item, along with your proof of purchase, to any Optus World - Optus Shop location. Our helpful and knowledgeable staff members will assist you in processing the return and ensuring a smooth experience. Please note that certain products, such as mobile phones, have specific return conditions which may include a restocking fee or deduction based on usage. For any further inquiries regarding our return and refund policy, feel free to contact our customer service team, who will be more than happy to assist you. At Optus World - Optus Shop, customer satisfaction is our top priority.