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What is the cancellation policy for residential services with Optus?

Asked 2 years ago
Optus has specific guidelines regarding the cancellation of residential services, which may vary depending on the type of plan or service subscribed to. Typically, customers may cancel their services at any time; however, they should be aware of possible early termination charges. If a customer is still within a contract period, they may be responsible for paying a fee that correlates to the remaining months of the contract. It is also important to note that when cancelling services, certain procedures should be followed. Customers often need to provide notice of their intention to cancel, which can usually be done through an online account, a written request, or by contacting Optus directly. Additionally, customers who are on month-to-month plans may have more flexibility, as these plans typically do not have the same cancellation fees associated with longer-term contracts. For those interested in details specific to their plans or services, it is advisable to check the latest information on the official Optus website, where comprehensive details regarding the cancellation policy and any potential charges can be found.
Christian Allen is the editor / author responsible for this content.
Answered Sep 15th 2025

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