Optus - Residential Sales Customer Service

Phone Number & Contact Info

Optus - Residential Sales's Best Phone Number

+61 1300 763 792
Calls Customer Service·Most popular Optus - Residential Sales numberCall now

How do I talk to a live human at Optus - Residential Sales?

A:Press 0.

Does Optus - Residential Sales offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Optus - Residential Sales phone number to document the phone system.
Here is how our research team describes the way the Optus - Residential Sales phone system greets you: International Call.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Optus - Residential Sales operates the call center for this +61 1300 763 792 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus - Residential Sales phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus - Residential Sales staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Optus - Residential Sales is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Optus - Residential Sales

In summation, the best day to call Optus - Residential Sales is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus - Residential Sales staffs the call center well on Friday.

Why Customers Call Optus - Residential Sales

If you have time to do a bit of reading before you call Optus - Residential Sales, we recommend you read over some of our problem-specific articles.

What residential services does Optus offer?

Optus offers a range of comprehensive residential services to cater to various needs. Our offerings include home broadband internet connections, allowing you to stay connected, browse the web, stream content, and enjoy online gaming with high-speed connectivity. We also provide flexible mobile phone plans and devices, ensuring you can stay in touch with loved ones wherever you go. Optus TV services offer abundant entertainment options with high-quality channels and on-demand content. Additionally, we provide home phone services with affordable call rates and convenient calling features. With Optus Sport, you can access live streaming and exclusive coverage of various sports events. Our services are designed to enhance your home experience, keeping you connected, entertained, and seamlessly integrating technology into your daily routine.

What is the warranty period for Optus residential devices?

The warranty period for Optus residential devices is generally 12 months from the date of purchase. This warranty covers any defects or malfunctions that occur during normal usage of the device. However, it is important to note that certain devices or accessories may have a different warranty period, depending on the manufacturer's policy. To make a warranty claim, customers are advised to contact the Optus customer service team who will guide them through the process. It is recommended to keep the proof of purchase handy as it may be required to process the claim. Optus aims to provide reliable and high-quality devices, and the warranty period ensures that customers can receive assistance in case of any issues.

What is the cancellation policy for residential services with Optus?

Optus' cancellation policy for residential services states that customers have the right to cancel their services at any time. However, if cancellation occurs within the minimum term of a contract, early termination fees may apply. These fees are determined based on the remaining months of the contract and the services being cancelled. Additionally, if any equipment was provided by Optus, it must be returned in good condition, or charges may apply. To cancel services, customers can contact Optus' customer service team. It is recommended to provide cancellation notice in advance to ensure a smooth process and avoid any charges. Optus aims to provide transparent and fair cancellation terms for its residential customers.

Top Optus - Residential Sales customer service problems

Click the link above to get answers to just about any Optus - Residential Sales customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Optus - Residential Sales Customer Service Contacts

There are of course other ways to contact Optus - Residential Sales customer service besides the phone. Below we list the best ones, by medium.

Optus - Residential Sales Customer Help Desk / Web Support

optus.com.au - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Optus - Residential Sales customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Optus - Residential Sales's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Residential Sales agent. This phone number is Optus - Residential Sales's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +61 1300 763 792 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Optus - Residential Sales first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Optus - Residential Sales has 1 phone number. It's not always clear what is the best way to talk to Optus - Residential Sales representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Optus - Residential Sales. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus - Residential Sales. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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