Zynga is a developer and provider of games that are played on social media, of which Farmville and Words With Friends are the best-known. With millions of players worldwide, it isn't surprising that Zynga gets a lot of requests for customer service.
Players of Zynga games should be aware that Zynga only offers phone-based customer support for billing questions. If you don't have a billing question, you will need to seek help through other methods including visiting your game's help center or submitting an online request for support.
While Zynga games are free to play, the company offers a VIP subscription to its games, which allows you to unlock perks and benefits, including additional game features. You may also be able to purchase in-game bonuses, such as extended playing time and other virtual items that can improve your scores.
There are no other issues for which Zynga provides phone-based customer support. If you have another issue, you'll need to request support online through your game's help page.
If you make a purchase or order a subscription through Zynga and you have issues with what you were charged or are being charged, you can call Zynga between 5:00 AM and 11:00 PM, Monday to Sunday, Pacific Time.
Zynga has two phone numbers, one for North American callers and another for those outside North America. Phone-based customer service is only offered in English.
Before calling Zynga, make sure that you have relevant documentation handy. This means that you have copies of invoices, credit card statements or billing confirmations in front of you so that you can work through your issues with the Zynga customer service representative.
Finally, ensure that you have some way of taking notes during your call. This information can come in handy if you have to escalate your case.
Many Zynga players wish that Zynga would offer phone-based customer support for more than just billing issues. Those that have called Zynga have complained that their billing issues are not always resolved in a timely manner and that this can become very frustrating.
Zynga phone-based customer support can only be used to resolve billing questions. Other issues must be handled through Zynga's online help center and consumer support forms.
Issues that require technical support, questions about game play, or appealing banned or suspended accounts cannot be resolved over the phone. You must work through Zynga's online channels.
If you get off the phone with Zynga customer service and feel as though your billing issue was not resolved, don't give up. You may still have some options.
First, review the notes you took during your call. If you did not take notes, jot down or write out what you remember from your conversation. This process can help you identify areas of misunderstanding or miscommunication. Knowing where the first conversation went wrong will make it easier for you to get a resolution from the next customer support representative that you speak to.
Call Zynga back. Customer service representatives have different levels of training and experience. The next person you speak to might be in a better position to understand your issue and resolve it.
If phone calls don't work, you could try contacting Zynga through its help center. This is often easiest if you do it within the game you are playing. If you can't get into the game, visit Zynga's website. Click on the help center link, select your game, and follow instructions for connecting to customer support.
Zynga customer support does have a presence on Twitter, but much of the support given directs users to Zynga's online support center. If you are having difficulty accessing the correct support page on Zynga's website, asking Zynga's Twitter staff may be a good way to get some direction.
This is Zynga's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zynga agent. This phone number is Zynga's Best Phone Number because 19,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-2530 include Disabled Account, Recover Account, In-App Purchases, Missing Item, In Game Problem and other customer service issues. The Zynga call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, Zynga has 2 phone numbers. It's not always clear what is the best way to talk to Zynga representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-762-2530 is Zynga's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Zynga customers, is by calling their 855-449-9642 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via 855-449-9642 for Corporate Offices. If you think this information is inaccurate or know of other ways to contact Zynga please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Zynga.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zynga. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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