Roku Phone Number

Call Roku customer service faster with GetHuman

816-272-8106
Customer service
  • Calls Roku's Customer Service department
  • The average hold time is 6m
  • The current wait is approximately 22m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, and Can't Login.
  • Reach a live Roku agent: Press 1
  • What you hear when you call: Technical support, press 1. Manage account, press 2. For any other product or service questions, press 3.

Calling Roku Customer Care at 816-272-8106

Calling Roku for customer service was a mixed-bag experience for me. While the directory was short and I was able to get to a customer service agent in very little time, I have a feeling support is outsourced and it impacted the experience as a customer. It was hard to understand the agent I was sent to, and there was a lot of static in the background that persisted even once I pointed it out. Thus, while I did eventually get help, I think it was a struggle for both of us on both ends of the phone line. 

This is slightly disappointing because I feel like thousands of people probably call Roku every day. Most Smart TVs now have Roku built into them, and the brand itself has ventured out quite a bit and now includes things like cameras and doorbells. Therefore, I would expect them to have a more professional experience for customers than they did. It would have been better to wait a few extra minutes on the phone versus getting to someone quickly and we don't understand each other. Even having a better phone line connection would have been a step up. 

When I first called, a recorded message said, "Thank you for calling Roku. Your call may be recorded for training purposes." It then told me "For technical support, press 1. For help with your Roku account, recent changes, or subscriptions, press 2. For any other product or service options, press 3." I thought for a moment, and my main issue was that I couldn't get certain functions of Roku to work with my television, so I chose technical support. Had I needed help with sales, maybe the customer support team would have been local, but I can't say for sure. 

After choosing technical support, the recorded message gave me another list of options that stated, " If you're having trouble with your TV, streaming device or audio, press 1. For help with cameras, doorbells or any other smart home devices, press 2." I obviously pressed 1, since my issue was with my TV, and the recorded message stated, "An agent will be with you shortly."

This was the impressive part, as the classical music literally only played for about two seconds before I heard a heavily accented voice say, "Thank you for choosing Roku, this is Vishnu." Vishnu worked hard at troubleshooting with me, and we did figure it out. However, his accent made it hard for me to understand him and there was a lot of static noise on the line that made it even harder to understand each other. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

People are connected to my TV
I paid my Direct TV directly to Direct TV without going through Roku. My account is pai...
I would explain why I'm not getting my faith and family streaming channel anymore **
I believe I never ordered Fubo for **.? Per Monty. Please cancel asap *Judith Lonidier...
TV flickering, tried many resets. Only * months ago. Want replacement.
Tv is flickering, tried many resets. Only *months old. Need replacement.
Quiero contactar a o el n*mero para hablar por un problema que tengo
I already have a roku device set up in my country home. I want to move ththis one to my...
I AM SICK AND FEDERALLY DISABLED.*IT MAKES ME SICKER TO USE THE PHONE.*PLEASE CONTACT A...
I just moved. I’m trying to connect the remote on my phone to my Roku tv, but the Roku...
I was charged $**.** for roku disney plus electr I want refund.
Roku not working. I was chatting with Herman and dropped phone and lost him. I need he...
I am being charged for CBS Interactive Roku. How can I stop those charges I didn't sub...
I have a new Westinghouse Roku smart tv. Model WR**FC****. I understand that it does no...
Call ********** about billing issue

Roku Customer Phone Number 816-272-8106 - Stats

Phone number to dial816-272-8106
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait6 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter
Quality of communication56%
Quality of help69%
Customer votes3,219
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Roku's Best Toll-Free/800 Customer Phone Number

This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's Best Phone Number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Roku?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Roku, including live chat and their website / help desk and their Twitter handle. Visit our Roku Customer Service page for more information.
Roku Customer ServiceRoku Call-back Service

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat With A Help Expert

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!