Roku Phone Number

Calling Roku customer service faster by GetHuman

816-272-8106
Customer service
Current Wait: 14 mins (14m avg)
Hours: Mon-Sat 8am-8pm PST; best time to call: 8:15am
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Reasons customers like you called recently

My Roku remote does not work it keeps blinking a green light and I've tried everything
I have had ROKU for over a year. Still paying for cable premier service! How do I get...
Got Text said I need to update my roku or my services could be disconnect it's not on
I have a Roku tcl tv and I can’t remove the adds that appear on the side screen showing...
My tv keeps cutting on and off by itself . Even when I am watching it, it will cut off...
Charges on my bill that I dont know
I have a Roku TV and account I purchased a PPV live stream event and need to record i...
Someone has a Roku service set up and are using my checking account. I DO NOT have the...
can get the system to accept my new payment method
I just got my TV like * months ago but I never use it. I just took it out the box like...
Roku stopped working with my **** Visio TV
I emailed shutters customer service for Sundance Now and they informed me that I can’t...
Was charged $**.** for a cancelled free trial. Would like a refund
Hi I'm, Paula on LiveTV and Antenna TV I am unable to get **, **, **. When I first got...
I've purchased the channels on my daughter's tv but can't get them on my tv I need to k...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Roku's Phone-Based Customer Care

Roku is a brand of digital media streaming devices and accessories. As one of the most popular streaming device brands in the world, it isn't surprising that Roku gets a lot of customer service calls each and every day.

Why Do People Call Roku Customer Support?

People contact Roku customer support for a range of reasons, including:

  • Help with setting up a device or accessory
  • Technical support and troubleshooting
  • Billing issues
  • Problems with service
  • Issues with identity theft, fraud, or phishing

Best Practices for Calling Roku Customer Service

There are ways to improve your calls to Roku customer service and help ensure that your issue is resolved quickly and professionally:

  • Before calling, make sure you have any necessary documentation in front of you, including invoices, billing statements from your credit card and previous communications between you and Roku regarding your issue, such as an email or chat log.
  • If you are calling for help with a device or accessory, make sure that you have access to it during your call. This will help ensure that you are able to work with the customer service representative to troubleshoot and resolve your issue.
  • Have pen and paper handy so that you can take notes during your conversation with a Roku customer service representative.

How do Consumers Feel About Calling Roku Customer Service?

Roku has a mixed reputation for customer service. While many people are quite pleased with the quality of their Roku products, when things do go wrong, it can be difficult getting in contact with a Roku representative. Dropped calls and long wait times are two issues that come up in discussions about Roku customer service.

There are also reports that Roku is unresponsive to complaints from customers who feel that they have been inappropriately charged for specific premium services. This can

What Kind of Issues can Roku Customer Service Representative Resolve?

Roku customer service representatives are able to handle many customer service inquiries, including helping you to troubleshoot a device, researching credit card charges and answering questions about subscriptions to specific streaming services.

What Can't Be Resolved With a Call to Roku Customer Service?

If you have a malfunctioning device, a Roku customer service representative may be able to help you make basic fixes, but some issues need the attention of a professional repair person. You may have to return your Roku device to the store where you bought it or bring it to an authorized repair center.

Roku works with your existing Internet service or data plan. If a customer service representative determines that the problems that you are having are related to your Internet, Wi-Fi or data connection, you will have to work with your provider to rectify your situation.

Similarly, many Roku devices and accessories are designed to work with third-party products, such as TVs, computers, and mobile devices. In some cases, there may be an incompatibility between your Roku device or service and the equipment that you are trying to use it with. In these cases, a customer service representative for Roku may be able to suggest a fix or work-around, but ultimately has no control over how another company's products perform.

What Should You Do If You Have an Unsuccessful Call with Roku?

If you get off the phone with Roku feeling as if your call didn't go well and your issue was not resolved, don't give up. You still have options for getting Roku to answer your questions or address your concerns.

First, review the notes that you took during your call. If you weren't able to take notes, write down or type out what you remember about your conversation with Roku's customer service team. This information can be useful if you need to escalate your case.

Next, call Roku back. Customer service agents have different levels of training and experience and the next person you speak to may be better equipped to understand your concern and provide you with a resolution.

If a second call to Roku doesn't go well, try getting in touch another way. Roku offers live chat and email support and also responds to inquiries through its social media platforms.

Roku also operates a community forum where users of Roku's products and services try to help each other solve Roku issues. Many consumers state that they've received quality advice in this forum.

Customer Number 816-272-8106 - by the Numbers

Phone number to dial816-272-8106
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-8pm PST
Best time to dial8:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait14
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web, email
Quality of communication59%
Quality of help66%
Customer votes3,244
Information last updatedWed Oct 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Roku's Best Toll-Free/800 Customer Phone Number

This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's Best Phone Number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Streaming or Download Trouble, Account Setup, Device Support, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open Mon-Sat 8am-8pm PST according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Roku - by phone or otherwise

While 816-272-8106 is Roku's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Roku customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Roku please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Roku.

What is GetHuman's Relationship to Roku?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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