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Roku Customer Service

Phone Number & Contact Info

Roku's Best Phone Number

816-272-8106
Calls Customer Service·Most popular Roku number
Q:

How do I talk to a live human at Roku?

A:Press 1
Q:

Does Roku offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Roku phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Roku phone system greets you: Technical support, press 1. Manage account, press 2. For any other product or service questions, press 3.

What are the hours and when should I call?

Roku operates the call center for this 816-272-8106 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 17,978 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roku phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roku staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Roku is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 17,978 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Roku

In summation, the best day to call Roku is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roku staffs the call center well on Wednesday.

Calling this Roku Customer Number

Calling Roku for customer service was a mixed-bag experience for me. While the directory was short and I was able to get to a customer service agent in very little time, I have a feeling support is outsourced and it impacted the experience as a customer. It was hard to understand the agent I was sent to, and there was a lot of static in the background that persisted even once I pointed it out. Thus, while I did eventually get help, I think it was a struggle for both of us on both ends of the phone line. 

This is slightly disappointing because I feel like thousands of people probably call Roku every day. Most Smart TVs now have Roku built into them, and the brand itself has ventured out quite a bit and now includes things like cameras and doorbells. Therefore, I would expect them to have a more professional experience for customers than they did. It would have been better to wait a few extra minutes on the phone versus getting to someone quickly and we don't understand each other. Even having a better phone line connection would have been a step up. 

When I first called, a recorded message said, "Thank you for calling Roku. Your call may be recorded for training purposes." It then told me "For technical support, press 1. For help with your Roku account, recent changes, or subscriptions, press 2. For any other product or service options, press 3." I thought for a moment, and my main issue was that I couldn't get certain functions of Roku to work with my television, so I chose technical support. Had I needed help with sales, maybe the customer support team would have been local, but I can't say for sure. 

After choosing technical support, the recorded message gave me another list of options that stated, " If you're having trouble with your TV, streaming device or audio, press 1. For help with cameras, doorbells or any other smart home devices, press 2." I obviously pressed 1, since my issue was with my TV, and the recorded message stated, "An agent will be with you shortly."

This was the impressive part, as the classical music literally only played for about two seconds before I heard a heavily accented voice say, "Thank you for choosing Roku, this is Vishnu." Vishnu worked hard at troubleshooting with me, and we did figure it out. However, his accent made it hard for me to understand him and there was a lot of static noise on the line that made it even harder to understand each other. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Roku

If you have time to do a bit of reading before you call Roku, we recommend you read over some of our problem-specific articles.

What is the difference between Roku Express and Roku Streaming Stick?

The main difference between Roku Express and Roku Streaming Stick lies in their design and functionality. Roku Express is a compact device that connects to your TV via an HDMI cable, offering HD streaming and a straightforward user interface. On the other hand, Roku Streaming Stick is a portable device that directly plugs into your TV's HDMI port, providing full HD or 4K streaming, enhanced wireless range, and advanced features such as voice control and private listening through the remote. This stick also offers a more responsive and powerful streaming experience. Both devices support numerous streaming apps and channels, but the Roku Streaming Stick offers a more advanced and feature-rich experience for those seeking better picture quality, improved connectivity, and additional capabilities.

How do I create a Roku account?

Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a Roku account and activating streaming. Visit Roku.com, click “Sign In,” then “Create Account,” and

How do I recover my Roku account?

To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot Password." Enter your email address and check for the password reset link in your inbox.

Top Roku customer service problems

Click the link above to get answers to just about any Roku customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Roku Customer Service Contacts

There are of course other ways to contact Roku customer service besides the phone. Below we list the best ones, by medium.

Roku Customer Service Live Chat

support.roku.com - Customer Service
Click "Live Text Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Roku provides this option.

Roku Customer Service on X (formerly Twitter)

twitter.com/RokuSupport - Technical Support
Use the link to connect with customer service through Twitter
Roku, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Roku Customer Help Desk / Web Support

support.roku.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Roku customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's best phone number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Account Setup, Streaming or Download Trouble, Device Support, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Roku. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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