Roku Phone Number

Calling Roku customer service faster by GetHuman

816-272-8106
Customer service
Current Wait: 13 mins (8m avg)
Hours: Mon-Sat 8am-8pm PST; best time to call: 8:15am
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Refund a ChargeStreaming or Download TroubleAccount SetupDevice SupportCan't LoginA different issue
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Reasons customers like you called recently

I've already paid for Noggin and BET and I'm trying to add them back since I add deacti...
38 minutes ago
I ordered a Roku premium device from your company on ******** order no: *********. Got...
44 minutes ago
I would like to Register my Roku express I just bought on ********
an hour ago
My Roku account is setup with an old email address that I gave up many years ago. My pr...
3 hours ago
I need to reset my Roku cause the people I set it up with keep turning my tv off and ha...
5 hours ago
I need to set up my phone to my tv
6 hours ago
I called in to Activate my Roku and they’re charging me $** I know other people when th...
17 hours ago
I have a TCL Roku smart tv. The screen started shaking while I'm viewing a movie.
17 hours ago
How to enter code on my tv
18 hours ago
I am giving a complaint. I have contacted you * times in the last hour. I give my prob...
19 hours ago
I am giving a complaint* Roku customer service in poor service.
19 hours ago
I have s Roku TCL television for * yrs. It came with free Roku streaming. Now all of a...
19 hours ago
Money back in my account right now
19 hours ago
I need to speak with someone right away
20 hours ago
dont have all the channels that I'm suppose to have nor can I search for channels
20 hours ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Roku's Phone-Based Customer Care

Roku is a brand of digital media streaming devices and accessories. As one of the most popular streaming device brands in the world, it isn't surprising that Roku gets a lot of customer service calls each and every day.

Why Do People Call Roku Customer Support?

People contact Roku customer support for a range of reasons, including:

  • Help with setting up a device or accessory
  • Technical support and troubleshooting
  • Billing issues
  • Problems with service
  • Issues with identity theft, fraud, or phishing

Best Practices for Calling Roku Customer Service

There are ways to improve your calls to Roku customer service and help ensure that your issue is resolved quickly and professionally:

  • Before calling, make sure you have any necessary documentation in front of you, including invoices, billing statements from your credit card and previous communications between you and Roku regarding your issue, such as an email or chat log.
  • If you are calling for help with a device or accessory, make sure that you have access to it during your call. This will help ensure that you are able to work with the customer service representative to troubleshoot and resolve your issue.
  • Have pen and paper handy so that you can take notes during your conversation with a Roku customer service representative.

How do Consumers Feel About Calling Roku Customer Service?

Roku has a mixed reputation for customer service. While many people are quite pleased with the quality of their Roku products, when things do go wrong, it can be difficult getting in contact with a Roku representative. Dropped calls and long wait times are two issues that come up in discussions about Roku customer service.

There are also reports that Roku is unresponsive to complaints from customers who feel that they have been inappropriately charged for specific premium services. This can

What Kind of Issues can Roku Customer Service Representative Resolve?

Roku customer service representatives are able to handle many customer service inquiries, including helping you to troubleshoot a device, researching credit card charges and answering questions about subscriptions to specific streaming services.

What Can't Be Resolved With a Call to Roku Customer Service?

If you have a malfunctioning device, a Roku customer service representative may be able to help you make basic fixes, but some issues need the attention of a professional repair person. You may have to return your Roku device to the store where you bought it or bring it to an authorized repair center.

Roku works with your existing Internet service or data plan. If a customer service representative determines that the problems that you are having are related to your Internet, Wi-Fi or data connection, you will have to work with your provider to rectify your situation.

Similarly, many Roku devices and accessories are designed to work with third-party products, such as TVs, computers, and mobile devices. In some cases, there may be an incompatibility between your Roku device or service and the equipment that you are trying to use it with. In these cases, a customer service representative for Roku may be able to suggest a fix or work-around, but ultimately has no control over how another company's products perform.

What Should You Do If You Have an Unsuccessful Call with Roku?

If you get off the phone with Roku feeling as if your call didn't go well and your issue was not resolved, don't give up. You still have options for getting Roku to answer your questions or address your concerns.

First, review the notes that you took during your call. If you weren't able to take notes, write down or type out what you remember about your conversation with Roku's customer service team. This information can be useful if you need to escalate your case.

Next, call Roku back. Customer service agents have different levels of training and experience and the next person you speak to may be better equipped to understand your concern and provide you with a resolution.

If a second call to Roku doesn't go well, try getting in touch another way. Roku offers live chat and email support and also responds to inquiries through its social media platforms.

Roku also operates a community forum where users of Roku's products and services try to help each other solve Roku issues. Many consumers state that they've received quality advice in this forum.

Customer Number 816-272-8106 - by the Numbers

Phone number to dial
816-272-8106
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Sat 8am-8pm PST
Best time to dial
8:15am
Navigate phone maze to a human
Press 1
Average wait
Current wait
13
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, chat, web, email
Quality of communication
54%
Quality of help
71%
Customer votes
3,218
Information last updated
Tue May 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Roku's Best Toll-Free/800 Customer Phone Number

This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's Best Phone Number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Streaming or Download Trouble, Account Setup, Device Support, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open Mon-Sat 8am-8pm PST according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Roku - by phone or otherwise

While 816-272-8106 is Roku's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Roku customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Roku please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Roku.

What is GetHuman's Relationship to Roku?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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