Network Solutions Customer Service

Phone Number & Contact Info

Network Solutions's Best Phone Number

Toll-free·Calls Customer Service·Most popular Network Solutions number

How do I talk to a live human at Network Solutions?

A:Must say either "Support" or "Sales" to be transferred to a representative.

Does Network Solutions offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Network Solutions Customer Phone Numbers

Domain Support

Toll-free · 24 hours, 7 days · Press 3, then 1. For support with Domain names · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.

Ecommerce Customer Service

Toll-free · 24 hours, 7 days · Press 3, then 1. For Ecommerce help · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.

Existing Product Support

Toll-free · 24 hours, 7 days · Press 3, then 1. · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.

Website Customer Service

Toll-free · 24 hours, 7 days · Press 3, then 1. For help with Websites · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.

Online Marketing Services

Toll-free · 24 hours, 7 days · Calling this Network Solutions number should go right to a real human being · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Network Solutions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must say either "Support" or "Sales" to be transferred to a representative.
Here is how our research team describes the way the Network Solutions phone system greets you: To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
Below are some clips we've found from Network Solutions's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Network Solutions. The world's first domain provider. If you would like to make a purchase or need information on a product or service, please press two. For help renewing services, press three. If you need help with your existing services, account access, or billing, please press four. We've made it easy for you find quick answers to commonly asked questions. Just click the support link on our website and type in your question, or click the chat button to chat with a specialist. Please wait while we retrieve your information."
Excerpt from a call with Network Solutions
Friday, January 5, 2024 8:09 PM

What are the hours and when should I call?

Network Solutions operates the call center for this 866-391-4357 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Network Solutions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Network Solutions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Network Solutions is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Network Solutions

In summation, the best day to call Network Solutions is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Network Solutions staffs the call center well on Monday.

Calling this Network Solutions Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 1, 2024

When you call the customer service number for Network Solutions, you're quickly greeted by an automated message system. Press two if you would like to make a purchase or need information on a product or service; press three if you need help renewing services; and press four if you need help with existing services, account access, or billing. (Naturally, I was curious what would happen if you pressed one; the answer, however, is nothing. The phone menu will simply repeat.)

This menu will repeat for three cycles if one of the three options is not selected, then the call will be terminated. There is no immediate option to speak with a representative. However, if you press two—the option for making a purchase or needing information on a product or service—you're swiftly connected with a human being. That's good to know!

If you press three, the system uses the number you're calling from to search for you in their system. The number I called from isn't in their system, so I was presented with an additional message system that seemed a bit convoluted but did at least have the option to go back to the previous phone menu by pressing the pound key.

Pressing four will direct you to the website, use the number you're calling from to search for you in their system, and then present you with an additional message system.

I decided to go with the second option—pressing two on the keypad—so I could speak with a representative. Getting in touch with a human being is so much easier than navigating an automated message system, especially when that system is either going to direct you to the website or connect you to a rep anyway.

The person I spoke with was very helpful and thankfully patient and friendly. The automated message system Network Solutions uses could certainly use an update, but at least the reps seem lovely!

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Network Solutions

If you have time to do a bit of reading before you call Network Solutions, we recommend you read over some of our problem-specific articles.

What are the different types of hosting services offered by Network Solutions?

Network Solutions offers a range of hosting services to meet diverse needs. Their offerings include Shared Hosting, ideal for small websites or blogs, as it enables sharing server resources among multiple users. VPS Hosting provides a dedicated portion of server resources, offering more control and flexibility for growing websites or applications. For resource-intensive projects, Dedicated Hosting provides an entire server with complete control and performance. Additionally, Network Solutions offers WordPress Hosting, tailored specifically for WordPress sites, ensuring optimized performance, security, and automatic updates. Lastly, their Website Builder package provides an easy-to-use tool for creating professional websites without any coding experience. With this varied range of hosting services, Network Solutions caters to businesses of all sizes and requirements.

Can I upgrade or downgrade my hosting plan with Network Solutions?

Yes, Network Solutions allows customers to upgrade or downgrade their hosting plan at any time. If you feel that your current plan does not meet your requirements or if you need additional features and resources, upgrading your hosting plan is possible. Similarly, if you find that you are not utilizing all the resources of your current plan and wish to reduce costs, downgrading is also an option. Upgrades and downgrades can be easily initiated through the Network Solutions customer portal. Additionally, Network Solutions offers guidance and support to help customers determine the most suitable hosting plan based on their evolving needs, ensuring a seamless transition while maintaining optimal website performance and user experience.

Does Network Solutions offer website builders or content management systems?

Yes, Network Solutions offers website builders and content management systems (CMS). Our website builder tools provide a simple and intuitive platform to create and customize professional websites without any coding knowledge. With a range of templates and drag-and-drop functionality, users can easily create a visually appealing and functional website. Additionally, our CMS options allow for greater flexibility and scalability, enabling users to manage and update their website content easily. Whether you are a small business owner, entrepreneur, or individual looking to establish an online presence, Network Solutions provides the tools and resources to help you build and manage your website efficiently and effectively.

Top Network Solutions customer service problems

Click the link above to get answers to just about any Network Solutions customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Network Solutions, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty using online app: "I because I'm on the Internet and my Internet ain't worth a shit."
- From a call lasting 4m 45s , Mar 6, 2024 1:33 PM
Setting up email on Outlook: "I've tried a dozen times to set it up on Outlook on my PC and on my Apple devices."
- From a call lasting 26m 22s , Jan 5, 2024 8:09 PM

More Network Solutions Customer Service Contacts

There are of course other ways to contact Network Solutions customer service besides the phone. Below we list the best ones, by medium.

Network Solutions Customer Service Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Network Solutions provides this option.

Network Solutions Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Network Solutions will reply our your email.

Network Solutions Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Network Solutions customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Network Solutions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Network Solutions agent. This phone number is Network Solutions's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-391-4357 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Network Solutions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Network Solutions has 6 phone numbers. It's not always clear what is the best way to talk to Network Solutions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Network Solutions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Network Solutions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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