Roku Customer FAQ

If your Roku Ultra connects to your wireless router but isn't accessing the internet, try these steps: Restart your Roku device and your wireless router to refresh the connection. Ensure your internet service is active and not experiencing an outage. Check that you’ve entered the correct Wi-Fi password. If issues persist, navigate to the network settings on your Roku to reconnect to your Wi-Fi network, or try connecting using a wired Ethernet cable for a stable connection. Additionally, ensure your Roku's software is up to date.

Local channels can be accessed for free on Roku through certain apps that offer over-the-air (OTA) broadcasts, such as news apps or local station apps. However, some streaming services may require a subscription to access local channels. Additionally, an HD antenna can be connected to your TV for direct access to OTA local channels without a subscription.

To cast CBS from your Android device to your TV using Roku, you don't need another casting device. You can use the Roku app or ensure that your CBS app on Android supports casting. Make sure your Roku device and Android are connected to the same Wi-Fi network. Open the CBS app on your Android device, and look for the cast icon. Select your Roku device from the list, and your content should stream to your TV. Enjoy watching!

To agree to the Terms & Conditions while signing up for a new Roku account, you need to read the terms presented during the account creation process. There will typically be a checkbox that you must select to indicate your acceptance. Make sure to read through the terms before checking the box, then complete the signup process by following the on-screen instructions.

If you are having trouble connecting your Roku to Wi-Fi, try these steps: Make sure your router is turned on and within range. On your Roku, go to Settings > Network > Set up connection, and choose Wireless. Select your Wi-Fi network and enter the password correctly. If issues persist, restart your Roku and your router. You may also check for internet outages or interference from other devices. Ensure your Roku software is up to date by navigating to Settings > System > System update.