Roku Customer Q & A

Answers to Common Problems

Use Roku's Phone Number

Roku's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Roku.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Roku.
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Click below to show 6 more questions, answers, and complete guides to common Roku customer support problems.

Recent reasons customers contacted Roku:

I am so frustrated and stressed from trying to reactive my acct but the email address I...
I have been trying to get help guys got me where I could change the exp da...
Need to update payment so I don't lose service
My card was charged for something I never authorized I am on a fixed income
I was billed twice today for same order. I want a refund. You can cancel the entire order
Need help with roku my channels blank out
My money gone and my subscription isn't working
I need to update payment info and it won't let me, I'm trying to resubscribe paramount...
A purchase for Roku was made somehow without me being aware of it. I want my money back...
Ok I'm trying to pay my peacock and yans took out the money I think sappsively to pay p...
Unable to watch subscription I Purchased
We subscribe to Paramount* through Roku for the express purpose of streaming live NFL g...
This is a billing issue I was charged on my account that I did not authorize and I don...
I lost my roku remote and I don't have an account. I am trying to connect to roku using...

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Does GetHuman work with Roku?

GetHuman does not work with Roku's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Roku at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Roku's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How do I get a refund on Roku?
How do I manage or cancel my Roku subscription?
Can I use Roku outside of the United States?
Why does my Roku keep losing the connection?
How do I create a Roku account?
Solutions to common issues

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