The question we are asked most often is about how to talk to Roku customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
If I have Paromont Plus through Roku? Is that the full package or will that cost more?
If you subscribe to Paramount Plus through Roku, you will have access to all the content included in your selected Paramount Plus subscription plan. If you want additional features or content beyond your current plan, it may cost more.
Asked Jul 3, 2024 11:18 PM
I want to set up a Roku account but not include my credit card information
When setting up a Roku account, you might be prompted to enter credit card information. However, it's possible to skip this by selecting the "Skip, I'll add later" option during the setup process.
Asked Jun 24, 2024 11:45 PM
How do I speak to roku customer service over the phone?
To contact Roku customer service over the phone, you'll have to click the link available on this page. This link will take you to the most up-to-date contact information available for Roku. Always ensure that you have your device and account information at hand to offer Roku a clear understanding of your issue, making the help process smoother and quicker.
Asked Jun 10, 2024 8:16 PM
I cannot get into my account, even with changing the password
We're sorry to hear that you're having trouble accessing your Roku account. Ensuring that you've correctly entered your username and password is important. Keep in mind that passwords are case-sensitive. If you continue having problems after checking these, it's possible that a temporary glitch is occurring, so try logging in after a few minutes. If it still doesn't work, you can reset your password again, make sure to check your spam folder if the reset email does not appear in your inbox. If all else fails, utilize the link to the most up-to-date contact info on this page to get in touch with Roku support for assistance.
Asked Jun 6, 2024 4:11 AM
I made a payment to update my account but it saying renew account
It appears you may be facing an issue with the activation of your payment. Payments can sometimes take a brief period to process. If payment was recently made, the account might not yet reflect the update. Sign out and restart your Roku device, then sign back in to check if the status has changed. If the issue persists after a while, you should check if the payment went through correctly and wasn't declined or refunded for some reason. At any rate, the information to contact Roku's support team is readily available on this page you're viewing, and they'll be able to assist you with the most specific and up-to-date information regarding your situation.
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