How do I manage or cancel my Roku subscription?

In a nutshell: Roku is a Smart TV OS brand known for streaming products. You need a Roku account for activation and access to apps like Netflix. To manage or cancel your subscription, open the home section, scroll to

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024

Introduction

Roku is a Smart TV operating system brand known for streaming and audio products. The company devices work by streaming media from the internet to your TV. To get the most experience with Roku, you must register a Roku account for device activation and entertainment access. You will also need to pay for subscriptions to apps like Netflix, Apple TV, and Prime Video. If you’re currently using Roku TV, here’s how to manage or cancel your subscription.

Open Your Roku Home Section

If Roku charges your credit card, you’re mostly subscribed to a channel or any other Roku subscription. To begin, open the Roku home section on your smart TV.

How do I manage or cancel my Roku subscription? (Step 1)

Scroll to the Right

While in the home section, use your controller to scroll to the right until the selector begins to highlight channels. While on the channels, you have to find the channel that currently has the subscription.

How do I manage or cancel my Roku subscription? (Step 2)

Scroll Through Your List of Channels

After accessing the channels section, scroll through the channels to find the one that you most likely subscribed to. Once the selector highlights a particular channel, press the asterisk button on your controller to avail the menu options for the channel.

How do I manage or cancel my Roku subscription? (Step 3)

Click “Manage Subscription”

You need to access the “Manage Subscription” option from the menu items. If the channel you’ve selected doesn’t have this option, it doesn’t have an active subscription. Once you find a channel with an active subscription, select the “Manage Subscription” option with your controller.

How do I manage or cancel my Roku subscription? (Step 4)

Click “Cancel Subscription”

Once you click “Manage Subscription,” the platform notifies you about your subscription’s next renewal, and gives you an option to cancel it. Click “Cancel Subscription.”

How do I manage or cancel my Roku subscription? (Step 5)

Confirm Subscription Cancellation

After canceling your subscription, the platform gives you access to the channel for a certain period. Confirm that you’d like to proceed with the cancellation by clicking “Yes, Cancel Subscription.” The next popup notifies you that you’ve canceled your subscription to the channel and highlights the expiry date of your current subscription. You’ll also receive an email confirming the cancellation.

How do I manage or cancel my Roku subscription? (Step 6)

Contact Support

If you have a technical issue with your device and you'd like technical support, you can reach the Roku support team. Open the Roku website and navigate to the bottom. Click “Contact Us.”

How do I manage or cancel my Roku subscription? (Step 7)

Conclusion

Cancelling your Roku subscription is straightforward and can be done from the comfort of your home. Turn on your device and follow the steps in our guide. For further assistance, contact the support team.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I manage or cancel my Roku subscription?

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