If a Roku device becomes frozen, there are several steps that can be taken to resolve the issue. First, the user should try to perform a simple restart. This can often be done by unplugging the Roku device from the power source, waiting for about ten seconds, and then plugging it back in. This process often allows the device to reset and function normally again.
If the device is still unresponsive after restarting, the next step could involve checking the remote control. It is important to ensure that the batteries are functioning properly. A malfunctioning remote may make the device appear frozen even when it is not.
In some cases, pressing the reset button located on the Roku device may be necessary. This button is typically small and might require a pin or similar object to press.
If none of these measures resolve the issue, it may be helpful to visit the Roku support website, where additional troubleshooting tips and solutions can be found, along with relevant contact information.
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